Carbonite Support > Installing Carbonite Safe Back...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Please add your Carbonite Mac software to Apple’s Full Disk Access security feature to continue backing up and restoring your files on macOS Mojave. For more information on how to configure this security feature for Carbonite, please use the appropriate link below:

Installing Carbonite Safe Backup Pro and Initial Backup Selections

After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.

To install Carbonite, sign into your Carbonite account as an administrator at https://account.carbonite.com.

Sign In

Once signed in, you will be at your company's Dashboard. Select Install on this computer from the Computer Actions drop-down menu.

Install Carbonite
  • If you are an Administrator, please select your username from the Dashboard to access the area above.

Click Download Now and follow the instructions to download and install Carbonite on your computer.

Depending on the version of Carbonite you are running on your Mac, you will see a different option for your initial backup selections. During the installation process, Carbonite will let you select how to manage your backup. Please select the image you see below during your installation:

Mac 1.xMac 2.x
Selecting Your backup selectionsSelecting Your backup selections

Automatic and Manual Selection on Carbonite 1.x

On version 1.x, you can let Carbonite automatically select which folders and files to include in your backup or manually select which folders and files you wish included in your backup.

After making your selection, click Next to finish the installation.

Selecting Your backup selections
  • Automatically back up my "Users" folder and Desktop - This option backs up your /Macintosh HD/Users folder, which holds your documents, pictures, music, and other important files that you may wish to back up.
  • I'll manually select what to back up later - Nothing is automatically selected for back up when you choose this option. You will have to manually select the data you want to backup.

With either choice, you can always add files, folders, and other internal hard drives to your backup through the Carbonite Preference pane. We recommend that you let Carbonite automatically manage your backup to ensure that your important data locations are selected for back up. If you have a paid subscription and have videos or other files that are not automatically included in your backup, Carbonite recommends that you manually select these files.

Folder Selection on Carbonite 2.x

With Carbonite 2.x, you can choose Automatic or Advanced Settings. After making your selection, click Install to finish the installation.

  • Automatic Settings selects Carbonite’s recommended user files and folders for back up.
  • Advanced Settings does not select anything for backup. You will need to manually select the files and folders you wish to back up.
Selecting Your backup selections
  • Desktop - This option selects your Desktop folder to be included in your backup.
  • Documents - This option will select your Documents folder to be included in your backup.
  • Pictures - This option includes your Pictures folder to be included in your backup.
  • Downloads - This option selects your Downloads folder to be included in your backup.
  • Music - This option selects your Music folder to be included in your backup. During a trial, your music files are not backed up automatically. However, you can select them manually.
  • Movies - This option selects your Movies folder to be included in your backup. During a trial, your video files are not backed up automatically. However, you can select them manually.

You can always add files or folders to be included in your backup through the Carbonite User Interface. If you have a paid subscription and have videos or other files that are not automatically included in your backup, Carbonite recommends that you manually select these files. Files in the Library location must also be manually selected for backup.

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