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Known Issue: Legacy FileVault Prevents Carbonite from Backing up Files
Apple's disk encryption, FileVault, prevents Carbonite from backing up files.
Backing Up Files in Dropbox, OneDrive, and Google Drive with Carbonite
Carbonite can back up files from Dropbox, OneDrive, and Google Drive that are synced to the computer.
Backing Up Files on an External Hard Drive (Mac 1x)
You can use Carbonite to back up files on an external hard drive from Carbonite within the Apple System Preferences.
Backing Up Files on an External Hard Drive
You can back up files on a compatible external hard drive with Carbonite.
Backing Up Files on an External Hard Drive (Mac 2x)
You can use Carbonite to back up files on a Mac external hard drive from the Carbonite application.
Backing Up Dropbox Files
You can select files in your Dropbox folder by right-clicking on them and selecting Carbonite; Back this up.
Known Issue: Unable to Select iCloud Desktop and Documents Locations for Backup with Carbonite Safe
You cannot select the Desktop and Documents locations for backup with Carbonite Safe when iCloud Drive's Desktop & Documents folder sync is enabled.
Creating a Backup Set For CSSB 6.x Enhanced
After launching the product for the first time, you are given the choice to create a new backup set. A backup set defines the parameters for backing up a group of directories or an application. You will be able to configure your backup set by selecting what, where, how, when and for how long you want to back up.
Windows System State Backup For CSSB 6.x Enhanced
What types of files does a Windows System State Backup set protect?
Locating the Carbonite Icon
The Carbonite icon is located in your Windows notification area / system tray at the bottom right of your screen. The Carbonite icon can be used to check the status of your backup, view and set options, and/or get assistance.
Installing Carbonite Safe Backup Pro and Initial Backup Selections
After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.
Known Issue: Restore Progresses Slowly After Exiting Recover Mode
After exiting Recover Mode, Carbonite restores files slowly or it appears the restore stopped.
FAQ: How do I configure a backup set with Carbonite Safe Server Backup?
How do I configure a backup set with Carbonite Safe Server Backup?
Installing Carbonite Safe Backup Pro on Older Operating Systems
This article contains instructions for installing Carbonite Safe Backup Pro on computers running Windows XP, Vista and Server 2003.
Carbonite Release Notes (Mac 2x)
You can view the latest Carbonite release notes in this article.
Determining the Status of Your Backup (Mac 2x)
You can determine the status of your Carbonite backup through the Carbonite icon or the Carbonite User Interface.
Canceling a Restore (Mac 1x)
You can cancel the restore of all pending files through the Carbonite Preference pane.
How to Determine if Carbonite is Installed (Mac 1x)
When Carbonite is installed and running correctly, you will see a black padlock icon in your Apple menu. If you do not see this, you may need to unhide it from System Preferences or reinstall Carbonite.
Installing Carbonite Safe Backup Pro and Initial Backup Selections (Mac 1x)
After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.
The Carbonite User Interface (Mac 2x)
The Carbonite User Interface lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite User Interface, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.
Installing Carbonite Safe Backup Pro and Initial Backup Selections (Mac 2x)
After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.
How to Speed up Your Backup and Restore
The speed of your Internet connection is the primary factor for how fast you can back up or restore your files. Your backup and restore speed will also depend on the speed of your computer, the amount of data selected for backup/restore, and the amount of strain your other programs and services have on your internet connection.
Restore Speed
Recovering small amounts of data (a few files here or there) usually takes only a few seconds or minutes. Restoring all of your data will take longer depending on how much data you have and the speed of your ISP.
Important Things to Know About Carbonite Safe as You Get Started
This article contains information about Carbonite Safe that you may not be aware of when first installing the software.
Selecting Files for Backup
Carbonite automatically selects the data associated with your computer profiles. You can select additional data by right-clicking on the file or folder and selecting Carbonite; Back this up.
Selecting Files for Backup (Mac 1x)
This article explains how to select files for backup with the Carbonite version 1x for Mac.
Getting Started with Carbonite Safe
You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.
Selecting Files for Backup (Mac 2x)
You can use the Carbonite application to add files and folders to your Carbonite backup.
Backing Up OneDrive Files
You can select files in your OneDrive folder by right-clicking on them and selecting Carbonite; Back this up.
Backing Up OneNote Files
To back up your mail on Microsoft OneNote, you will need to manually export your OneNote notebook. After the data is exported from OneNote, you can select it for backup like any other file.
Known Issue: Unable to Select Files for Back Up
Some files such as pictures and .PDFs can occasionally be marked as temporary files due to the nature of the software used to create or import them. Files with the temporary attribute cannot be backed up by Carbonite. In most cases, a new copy of the file can be created that would remove this attribute and allow Carbonite to select it for backup. This can be done by zipping the file with the Windows compression tool, and then unzipping it.
Carbonite Windows Version Release Notes
Carbonite Version 6.4.6 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.
Entering and Exiting Recover Mode
When Carbonite scans for files to back up, it removes files you delete from the backup after 30 or 60 days to ensure your backup is up to date. You can enter Recover Mode to stop this timer if you need more time to restore your files. After your files are safely restored, you can exit Recover Mode to start backing up your files again.
Installing Carbonite Safe and Initial Backup Selections (Mac 2x)
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
Installing Carbonite Safe and Initial Backup Selections
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
Installing Carbonite Safe and Initial Backup Selections (Mac 1x)
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
Renewing Your Carbonite Safe Subscription
You can renew your Carbonite Safe subscription to continue backing up your files.
Configuring Full Disk Access for Carbonite (Mac 1x)
With the release of macOS Catalina, Carbonite must be granted access to Full Disk Access to allow the backup and restore of your files.
About Fallback Policies
If a policy was incorrectly done or not correctly deployed, you will receive one of two messages in the Carbonite application. The easiest way to fix the issue is to sign into the Carbonite account to make backup policy adjustments and associate them with the account.
How Your Hardware ID Works with Carbonite Installer
Carbonite will continue running if you change the hardware on your PC. If you have changed the hardware on your PC and try to deploy Carbonite to reinstall the software, it will check the Hardware ID and match determine if it already exists on the account. If it does, then it will match up the computer and reinstall. Otherwise, it will create a new computer on the account.
Getting Started with Carbonite Safe Backup Pro
Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.
Getting Started with Carbonite Safe Backup Pro (Mac 2x)
Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and Administrators can be invited to join the company through the Dashboard. Once invited, they will receive an email with instructions to complete the registration. When you add a computer to a User or Administrator, they will receive instructions to complete the installation. During the installation, you can select the automatic setup for Carbonite to include your user folders and desktop, or you can choose to customize your setup options. You can add a file or folder through the Carbonite application. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.
Known Issue: Carbonite Becomes Corrupted After Using Time Machine to Restore (Mac 1x)
After using Apple's Time Machine to restore your Mac, Carbonite becomes corrupted.
Known Issue: Carbonite Becomes Corrupted After Using Time Machine to Restore (Mac 2x)
After using Apple's Time Machine to restore your Mac, Carbonite becomes corrupted.
Managing Your Private Encryption Key for Carbonite Safe Backup Pro
During the initial installation, Carbonite Safe Backup Pro allows you to manage your own encryption key for Windows computers.
Determining the Status of Your Backup on Windows
You can check the status of your backup through the Carbonite application.
FAQ: How does OneDrive On-Demand for Mac affect Carbonite?
Microsoft added the Files On-Demand feature to OneDrive for Mac with version 18.240.1202.0004 (released January 18, 2019) and requires at least macOS 10.14.2. Files On-Demand allows you to access files without having to store them all locally on your computer. By default, this will not interfere with Carbonite. This article contains instructions to resolve any issues if OneDrive has been configured to prevent backup by Carbonite.
Importing OneNote Files
You’ll need to restore the data that you manually exported from OneNote earlier. Alternatively, a backup of your OneNote may be found in the following location: C:\Users\User\AppData\Local\Microsoft\OneNote\16.0\Backup\User@Domain. Review this article for more information.
Getting Started with Carbonite Safe (Mac 2x)
Carbonite is an online backup application that backs up your files to our secure servers and helps you restore the files back to your computer at any time.
Managing Your Private Encryption Key for Carbonite Safe
During the initial installation, Carbonite Safe allows you to manage your own encryption key for Windows computers.
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