Known Issue: FileVault Prevents Carbonite from Backing up Files
Apple's disk encryption, FileVault, prevents Carbonite from backing up files.
Due to FileVault's encryption, Carbonite cannot recognize files that were previously backed up. As a result, Carbonite re-backs up existing files because they appear as new files whenever you log off, restart, or shut down your Mac.
This article applies to:
|Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?)||Safe and Safe Pro (Not sure?)||Mac||2.x and 1.x (Not sure?)|
You cannot use both FileVault and Carbonite on the same computer. If you wish to use Carbonite instead of FileVault, follow the instructions below to disable FileVault.
- Click on the Apple icon at the top-left corner of the screen and select System Preferences.
- Within the System Preferences window, click on Security & Privacy.
If you don’t see this option, click to get back to the main System Preferences screen.
- Click the FileVault tab.
- Click Turn Off FileVault.