Carbonite Support > FileVault and Carbonite

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

To continue backing up and restoring files on macOS 10.15 Catalina, Carbonite is required to be updated and granted access to Apple's Full Disk Access for your version of Carbonite. For more information on how to complete these steps, please review the applicable article below.

-Upgrading to macOS 10.15 Catalina with Carbonite (Mac 2x)
-Upgrading to macOS 10.15 Catalina with Carbonite (Mac 1x)

FileVault and Carbonite

  • This article is for Mac only

FileVault is a powerful Apple security setting that encrypts the data on your computer’s hard drive. When enabled, FileVault uses XTS-AES 128-bit encryption to automatically encrypt all your drives whenever you log off, restart, or shut down your Mac.

To see if FileVault is enabled, click Security & Privacy from System Preferences and select the FileVault tab. You will see Turn Off FileVault... if the feature is enabled.
FileVault encryption setting enabled within Apple System Preferences

Having FileVault enabled prevents Carbonite from recognizing when files were last backed up and causes them to be backed up as though new. This currently cannot be worked around and, as such, it is not recommended to actively use both FileVault and Carbonite on the same computer.

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