Carbonite Support > Known Issue: FileVault Prevent...

To continue backing up and restoring files on macOS 10.15 or greater, Carbonite needs to be updated to the latest version of Carbonite and granted access to Apple's Full Disk Access. For more information on how to complete these steps, please review the applicable article below.

-Upgrading to a Newer Version of macOS with Carbonite (Mac 2x)
-Upgrading to a Newer Version of macOS with Carbonite (Mac 1x)

Known Issue: FileVault Prevents Carbonite from Backing up Files


Apple's disk encryption, FileVault, prevents Carbonite from backing up files.


Due to FileVault's encryption, Carbonite cannot recognize files that were previously backed up. As a result, Carbonite re-backs up existing files because they appear as new files whenever you log off, restart, or shut down your Mac.

This article applies to:

Carbonite Plans Products Platform Version
Basic, Plus, Prime, Core, Power, and Ultimate (Not sure?) Safe and Safe Pro (Not sure?) Mac 2.x and 1.x (Not sure?)


You cannot use both FileVault and Carbonite on the same computer. If you wish to use Carbonite instead of FileVault, follow the instructions below to disable FileVault.

  1. Click on the Apple icon at the top-left corner of the screen and select System Preferences.
    macOS: Click the Apple logo and select System Preferences
  2. Within the System Preferences window, click on Security & Privacy.
    macOS System Preferences: Click Security & Privacy
    If you don’t see this option, click Mac System Preferences: Click the grid icon to view all the settings. to get back to the main System Preferences screen.
  3. Click the FileVault tab.
  4. Click Turn Off FileVault.
    FileVault encryption setting enabled within Apple System Preferences