Carbonite Support Knowledge Base

Installing Carbonite Safe Backup Pro and Initial Backup Selections

After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.

Installing Carbonite Safe Backup Pro on Older Operating Systems

This article contains instructions for installing Carbonite Safe Backup Pro on computers running Windows XP, Vista and Server 2003.

Difficulty Installing Carbonite

In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.

Known Issue: Installing Carbonite on a Cloned Computer Transfers Subscription and Deactivates Carbonite on Original Computer

Every Windows computer connected to a network is assigned a unique Security Identifier/System ID (SID). The SID is a security feature used to identify an object such as a user or group of users in a network. When you clone your original computer to a different computer, both computers will have the same SID. This could cause issues with our software.

Known Issue: "The publisher could not be verified" Alert Appears When Installing Carbonite on Older Operating Systems

When you install Carbonite on an older Windows operating system, you may see security warning: “The publisher could not be verified. Are you sure you want to run this software?”

Transferring Carbonite Safe Between Windows and Mac

You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.

Carbonite Windows Version Release Notes

Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.

Windows Defender Controlled Folder Access and Carbonite

Controlled Folder Access is a feature included in Windows Defender for the Windows 10 Fall Creator’s Update. It is designed to prevent ransomware from encrypting your files. Controlled Folder Access can prevent Carbonite from being installed or updated, and it can also prevent Carbonite from being able to back up and restore your files. At this time, it is not recommended to actively use both Controlled Folder Access and Carbonite on the same computer.

Restoring All of Your Files for Carbonite Safe Backup Pro

You can use Carbonite's Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.

Troubleshooting Carbonite Installer MSI Errors

When remotely deploying Carbonite to your network there are times when you can run into an error. This article will list out the most common types of errors you can run into while trying to install Carbonite through the MSI installer.

Importing QuickBooks

If you chose the Automatic setup when installing Carbonite, your data for the current versions of QuickBooks will be backed up by Carbonite.

Managing Your Private Encryption Key for Carbonite Safe Backup Pro

During the initial installation, Carbonite Safe Backup Pro allows you to manage your own encryption key for Windows computers.

Proxy Servers and VPN

Carbonite Safe requires a secure connection in order to install and back up your important files on your computer.

Deploying the Carbonite Client to Your Network via MSI

Carbonite Safe Pro admins are able to remotely deploy the Carbonite Safe Pro software to multiple workstations on their network within the Dashboard. These instructions are geared towards System Administrators who understand how to remotely deploy software on their network for their users.

Installing Carbonite Safe and Initial Backup Selections

After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.

Configuring Windows Update

Windows Updates are set to install automatically by default on most versions of the Windows operating system. Installing Windows Updates can cause the computer to restart. If the computer restarts during a Carbonite restore, it could significantly increase restore time. Carbonite recommends configuring automatic Windows Updates during long restores to prevent interruptions and reduce the overall restore time.

Allowing Carbonite Through a Windows Application Firewall

If Carbonite is having trouble connecting to the Internet or running properly, it could be restricted by your firewall. Allowing Carbonite to connect to the Internet through the application firewall helps ensure Carbonite is able to perform its tasks successfully.

Downloading Your Carbonite Safe Backup Pro Files with Anytime Anywhere Access

You can log into your Carbonite Safe Backup Pro account from any computer to view and download your files with Anytime Anywhere Access.

Important Things to Know About Carbonite Safe Backup Pro as You Get Started

This article contains information about Carbonite Safe Backup Pro that you may not be aware of when first installing the software.

Reinstalling Carbonite Safe Backup Pro

You can reinstall Carbonite by signing into your account. Users can only reinstall computers that are associated with their username.

Transferring Your Carbonite Safe Subscription to Restore Files

You can transfer your Carbonite Safe subscription to restore your files to another computer.

Transferring Your Carbonite Safe Subscription to Start a New Backup

You can transfer your Carbonite Safe subscription to another computer to start a new backup.

Reinstalling Carbonite Safe

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Getting Started with Carbonite Safe

You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.

Managing Your Private Encryption Key for Carbonite Safe

During the initial installation, Carbonite Safe allows you to manage your own encryption key for Windows computers.

Message: "The app you're trying to install isn't a Microsoft-verified app"

When attempting to install Carbonite, you may receive a warning message the app you are trying to install is not a "Microsoft Verified App". To resolve this, the default settings for apps must be changed in Windows

Restoring the Windows System State For CSSB 6.x Enhanced

The product supports the recovery of Windows System State by restoring the Registry, Boot files, System files, Active Directory and more. The product offers recovery of Windows System State on all the supported Windows platforms. The entire contents of the Windows System State backup will be restored. Selective restore of individual System State components is not possible. By default, System State will restore to the original location and overwrite existing files.

Installing Carbonite Safe and Initial Backup Selections (Mac 2x)

After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.

Installing Carbonite Safe and Initial Backup Selections (Mac 1x)

After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.

Reinstalling Carbonite Safe (Mac 2x)

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Reinstalling Carbonite Safe (Mac 1x)

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 2x)

You can update Carbonite 2x to the latest version through the Carbonite update file in this article if Carbonite is already installed on your computer.

Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 1x)

You can update to the latest version of Carbonite 1x through the Carbonite update file in this article if Carbonite is already installed on your computer.

Getting Started with Carbonite Safe Backup Pro (Mac 2x)

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and Administrators can be invited to join the company through the Dashboard. Once invited, they will receive an email with instructions to complete the registration. When you add a computer to a User or Administrator, they will receive instructions to complete the installation. During the installation, you can select the automatic setup for Carbonite to include your user folders and desktop, or you can choose to customize your setup options. You can add a file or folder through the Carbonite application. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Difficulty Installing Carbonite (Mac 1x)

There are some cases in which the Carbonite software may not install properly on your Mac computer.

Carbonite Release Notes (Mac 2x)

You can view the latest Carbonite release notes in this article.

Security Certificate Expired

If a 'Security Certificate has Expired' pop-up notification is displayed during installation, check your computer's system clock. This message appears if the system clock is not set to the current time. You should be able to install correctly after correctly setting your system clock.

Importing Quicken

If you chose the Automatic setup when installing Carbonite, your data for the current versions of Quicken will be backed up by Carbonite.

Message: “Carbonite is trying to add a new helper tool”

During a Carbonite install or update, a window appears that says “Carbonite is trying to add a new helper tool” and entering your Carbonite password does not allow you to install the app.

Missing Notification Area Icon

The Carbonite icon may occasionally be hidden by your operating system due to inactivity, or because another program is preventing it from being displayed.

Message: "The Carbonite installer has expired"

This article explains how to download a new copy of the Carbonite installer for Carbonite Safe and Carbonite Safe Backup Pro when the you receive a message that the installer has expired.

Updating to the Latest Version of Carbonite Safe Backup Pro

You can update to the latest version of Carbonite through the Carbonite InfoCenter / application if you are on a PC, or by reinstalling Carbonite if you are on a Mac.

Changing Your Carbonite Backup Nickname

You can change the nickname of your Carbonite backup to make it easier to distinguish from other backups on your account.

Shutting Down Your Computer During Backup

For backup operations to be performed, there must be an active Internet connection and the computer must be powered on. Shutting down the computer will stop the backup. Once you connect to the Internet again, your backup will automatically resume from where it left off.

Carbonite Cancellations and Refunds

To cancel your Carbonite subscription, deactivate automatic renewal to prevent future renewals. After your plan is expired for 30 or 60 days, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.

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