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Reinstalling Carbonite Safe Backup Pro
You can reinstall Carbonite by signing into your account. Users can only reinstall computers that are associated with their username.
Missing Notification Area Icon
The Carbonite icon may occasionally be hidden by your operating system due to inactivity, or because another program is preventing it from being displayed.
Message: "The Carbonite installer has expired"
This article explains how to download a new copy of the Carbonite installer for Carbonite Safe and Carbonite Safe Backup Pro when the you receive a message that the installer has expired.
Changing Your Carbonite Backup Nickname
You can change the nickname of your Carbonite backup to make it easier to distinguish from other backups on your account.
Message: "Error Unpacking Main Program File"
In some rare instances, you may come across an error that mentions that there was an error unpacking the main program. To resolve this issue please follow the steps below.
Updating to the Latest Version of Carbonite Safe Backup Pro
You can update to the latest version of Carbonite through the Carbonite InfoCenter / application if you are on a PC, or by reinstalling Carbonite if you are on a Mac.
Managing Your Private Encryption Key for Carbonite Safe Backup Pro
During the initial installation, Carbonite Safe Backup Pro allows you to manage your own encryption key for Windows computers.
Carbonite Windows Version Release Notes
Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.
Reinstalling Carbonite Safe
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Reinstalling Carbonite Safe Server Backup
Carbonite administrators can reinstall the product by signing into their account. Within the Backup Dashboard, you can view backup details as well as install.
Latest Product Versions
Carbonite Safe is available for Windows, Mac and Windows Server Operating Systems. You can upgrade to the latest version by reinstalling Carbonite from within your account.
Carbonite Safe Backup Pro Administrator Privileges
As a Carbonite administrator, you can view and manage backups and users for your company.
Managing Your Private Encryption Key for Carbonite Safe
During the initial installation, Carbonite Safe allows you to manage your own encryption key for Windows computers.
Proxy Servers and VPN
Carbonite Safe requires a secure connection in order to install and back up your important files on your computer.
File Types Excluded from Backup for Carbonite Safe
Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.
Moving Carbonite Safe to Another Windows Computer
You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.
Reinstalling Carbonite Safe (Mac 2x)
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Reinstalling Carbonite Safe (Mac 1x)
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Backup Overdue for Carbonite Safe Backup Pro (Mac 1x)
If your backup is not progressing normally, restart your computer. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.
Known Issue: CSSB Process Crashes with "MSVCR*.dll" Application Error
Most often, one of the product's processes crashes when a backup, upload, download, restore, or any other Carbonite Safe Server Backup (CSSB) operation fails, usually with the operation failed unexpectedly error message.
The CSSB User Interface Does not Open After a System State Recovery
You may experience problems when you use version 5.0 or later of the product to restore a System State backup taken in version 4.14 or earlier. This issue can be resolved by either replacing the ZWCService.exe or uninstalling and reinstalling Carbonite Safe Server Backup.
Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 1x)
You can update to the latest version of Carbonite 1x through the Carbonite update file in this article if Carbonite is already installed on your computer.
Checking Your Backup Progress (Mac 2x)
You can check your backup progress through the Carbonite interface.
Troubleshooting a Stuck or Slow Backup (Mac 2x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Updating to the Latest Version of Carbonite Safe (Mac 1x)
You can update Carbonite 1.x to the latest version by reinstalling Carbonite from your account.
Stuck Backup and Backup Errors (Mac 1x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Known Issue: The CSSB User Interface Does Not Open
In some cases, you may encounter issues opening the Carbonite Safe Server Backup software on your computer. The CSSB user interface may appear to partially load or will not open at all. This issue can be resolved by correcting the CSSB shortcut and, if needed, reinstalling Amazon Corretto 8, which is required to run the CSSB user interface.
Getting Started with Carbonite Safe Server Backup For CSSB 6.x Enhanced
Administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. After launching Carbonite Safe Server Backup for the first time, you will be able to configure your backup set by selecting what, where, how, when and for how long you would like to back up. CSSB supports the backup of NTFS file systems, ReFS file systems, Windows system state, Microsoft SharePoint, Microsoft Exchange server, SQL server, MySQL server, Oracle server, Hyper-V hosts and hosted virtual machines, and Bare Metal images. Carbonite Safe Server Backup supports full, differential and incremental backups. Whether you are restoring your data to the original backed up computer or to a different computer, Carbonite Safe Server Backup makes the process quick and easy.
Known Issue: Carbonite Becomes Corrupted After Using Time Machine to Restore (Mac 1x)
After using Apple's Time Machine to restore your Mac, Carbonite becomes corrupted.
Known Issue: Carbonite Becomes Corrupted After Using Time Machine to Restore (Mac 2x)
After using Apple's Time Machine to restore your Mac, Carbonite becomes corrupted.
Installing Carbonite Safe Backup Pro on Older Operating Systems
This article contains instructions for installing Carbonite Safe Backup Pro on computers running Windows XP, Vista and Server 2003.
Installing Carbonite Safe Backup Pro and Initial Backup Selections
After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.
Carbonite Cancellations and Refunds
To cancel your Carbonite subscription, deactivate automatic renewal to prevent future renewals. After your plan is expired for 30 or 60 days, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.
Difficulty Installing Carbonite
In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.
Troubleshooting Carbonite Installer MSI Errors
When remotely deploying Carbonite to your network there are times when you can run into an error. This article will list out the most common types of errors you can run into while trying to install Carbonite through the MSI installer.
Installing Carbonite Safe and Initial Backup Selections
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
Uninstalling Carbonite Safe
You can remove Carbonite from your computer by uninstalling it. After you uninstall Carbonite, Carbonite will no longer back up your files, but your existing backup will remain safe while you have a paid subscription.
Deploying the Carbonite Client to Your Network via MSI
Carbonite Safe Pro admins are able to remotely deploy the Carbonite Safe Pro software to multiple workstations on their network within the Dashboard. These instructions are geared towards System Administrators who understand how to remotely deploy software on their network for their users.
Manually Uninstalling Carbonite
If possible, we recommend using your computer's default service for uninstalling programs when uninstalling Carbonite. If you aren't able to uninstall Carbonite normally, the instructions in this article can be used to uninstall Carbonite manually. If an incomplete installation is preventing either a reinstall or an uninstall of Carbonite, we suggest you follow the steps below to remove the Carbonite program files manually.
Message: "The app you're trying to install isn't a Microsoft-verified app"
When attempting to install Carbonite, you may receive a warning message the app you are trying to install is not a "Microsoft Verified App". To resolve this, the default settings for apps must be changed in Windows
Restoring All of Your Files for Carbonite Safe Backup Pro
You can use Carbonite's Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.
Known Issue: Installing Carbonite on a Cloned Computer Transfers Subscription and Deactivates Carbonite on Original Computer
Every Windows computer connected to a network is assigned a unique Security Identifier/System ID (SID). The SID is a security feature used to identify an object such as a user or group of users in a network. When you clone your original computer to a different computer, both computers will have the same SID. This could cause issues with our software.
Getting Started with Carbonite Safe Backup Pro
Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.
Known Issue: "The publisher could not be verified" Alert Appears When Installing Carbonite on Older Operating Systems
When you install Carbonite on an older Windows operating system, you may see security warning: “The publisher could not be verified. Are you sure you want to run this software?”
Transferring Carbonite Safe Between Windows and Mac
You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.
Windows Defender Controlled Folder Access and Carbonite
Controlled Folder Access is a feature included in Windows Defender for the Windows 10 Fall Creator’s Update. It is designed to prevent ransomware from encrypting your files. Controlled Folder Access can prevent Carbonite from being installed or updated, and it can also prevent Carbonite from being able to back up and restore your files. At this time, it is not recommended to actively use both Controlled Folder Access and Carbonite on the same computer.
Importing QuickBooks
If you chose the Automatic setup when installing Carbonite, your data for the current versions of QuickBooks will be backed up by Carbonite.
Uninstalling Carbonite Safe Server Backup For CSSB 6.x Enhanced
Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.
Uninstalling Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic
Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.
Downloading Your Carbonite Safe Backup Pro Files with Anytime Anywhere Access
You can log into your Carbonite Safe Backup Pro account from any computer to view and download your files with Anytime Anywhere Access.
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