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Reinstalling Carbonite Safe Backup Pro

You can reinstall Carbonite by signing into your account. Users can only reinstall computers that are associated with their username.

Reinstalling Carbonite Safe Server Backup

Carbonite administrators can reinstall the product by signing into their account. Within the Backup Dashboard, you can view backup details as well as install.

Reinstalling Carbonite Safe

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Reinstalling Carbonite Safe (Mac 2x)

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Reinstalling Carbonite Safe (Mac 1x)

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Updating to the Latest Version of Carbonite Safe Backup Pro

You can update to the latest version of Carbonite through the Carbonite InfoCenter / application if you are on a PC, or by reinstalling Carbonite if you are on a Mac.

Updating to the Latest Version of Carbonite Safe (Mac 1x)

You can update Carbonite 1.x to the latest version by reinstalling Carbonite from your account.

Latest Product Versions

Carbonite Safe is available for Windows, Mac and Windows Server Operating Systems. You can upgrade to the latest version by reinstalling Carbonite from within your account.

The CSSB User Interface Does not Open After a System State Recovery

You may experience problems when you use version 5.0 or later of the product to restore a System State backup taken in version 4.14 or earlier. This issue can be resolved by either replacing the ZWCService.exe or uninstalling and reinstalling Carbonite Safe Server Backup.

Known Issue: The CSSB User Interface Does Not Open

In some cases, you may encounter issues opening the Carbonite Safe Server Backup software on your computer. The CSSB user interface may appear to partially load or will not open at all. This issue can be resolved by correcting the CSSB shortcut and, if needed, reinstalling Amazon Corretto 8, which is required to run the CSSB user interface.

Carbonite for Mac Showing Account is Disabled Following Update to Sequoia

This article details a new security in Sequoia (macOS 15.0) and its impact on the Mac 2x backup functionality.

Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 1x)

You can update to the latest version of Carbonite 1x through the Carbonite update file in this article if Carbonite is already installed on your computer.

Carbonite Windows Version Release Notes

Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.

Missing Notification Area Icon

The Carbonite icon may occasionally be hidden by your operating system due to inactivity, or because another program is preventing it from being displayed.

Changing Your Carbonite Backup Nickname

You can change the nickname of your Carbonite backup to make it easier to distinguish from other backups on your account.

Carbonite Safe Backup Pro Administrator Privileges

As a Carbonite administrator, you can view and manage backups and users for your company.

Shutting Down Your Computer During Backup

For backup operations to be performed, there must be an active Internet connection and the computer must be powered on. Shutting down the computer will stop the backup. Once you connect to the Internet again, your backup will automatically resume from where it left off.

Moving Carbonite Safe to Another Windows Computer

You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.

Determining the Status of Your Backup (Mac 2x)

You can determine the status of your Carbonite backup through the Carbonite icon or the Carbonite User Interface.

Backup Overdue for Carbonite Safe Backup Pro (Mac 1x)

If your backup is not progressing normally, restart your computer. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.

Checking Your Backup Progress (Mac 2x)

You can check your backup progress through the Carbonite interface.

Known Issue: Carbonite Becomes Corrupted After Using Time Machine to Restore (Mac 1x)

After using Apple's Time Machine to restore your Mac, Carbonite becomes corrupted.

Known Issue: Carbonite Becomes Corrupted After Using Time Machine to Restore (Mac 2x)

After using Apple's Time Machine to restore your Mac, Carbonite becomes corrupted.

Managing Your Private Encryption Key for Carbonite Safe Backup Pro

During the initial installation, Carbonite Safe Backup Pro allows you to manage your own encryption key for Windows computers.

Known Issue: CSSB Process Crashes with "MSVCR*.dll" Application Error

Most often, one of the product's processes crashes when a backup, upload, download, restore, or any other Carbonite Safe Server Backup (CSSB) operation fails, usually with the operation failed unexpectedly error message.

Message: "Error Unpacking Main Program File"

In some rare instances, you may come across an error that mentions that there was an error unpacking the main program. To resolve this issue please follow the steps below.

Managing Your Private Encryption Key for Carbonite Safe

During the initial installation, Carbonite Safe allows you to manage your own encryption key for Windows computers.

Troubleshooting a Stuck or Slow Backup (Mac 2x)

If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.

Message: "The Carbonite installer has expired"

This article explains how to download a new copy of the Carbonite installer for Carbonite Safe and Carbonite Safe Backup Pro when the you receive a message that the installer has expired.

Stuck Backup and Backup Errors (Mac 1x)

If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.

Proxy Servers and VPN

Carbonite Safe requires a secure connection in order to install and back up your important files on your computer.

Getting Started with Carbonite Safe Server Backup For CSSB 6.x Enhanced

Administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. After launching Carbonite Safe Server Backup for the first time, you will be able to configure your backup set by selecting what, where, how, when and for how long you would like to back up. CSSB supports the backup of NTFS file systems, ReFS file systems, Windows system state, Microsoft SharePoint, Microsoft Exchange server, SQL server, MySQL server, Oracle server, Hyper-V hosts and hosted virtual machines, and Bare Metal images. Carbonite Safe Server Backup supports full, differential and incremental backups. Whether you are restoring your data to the original backed up computer or to a different computer, Carbonite Safe Server Backup makes the process quick and easy.

Difficulty Installing Carbonite

In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.

Installing CSSB on a Read-Only Domain Controller

Special instructions must be followed to install the product on a Read-Only Domain Controller (RODC). These instructions are largely centered around the amandabackup / CarboniteUser user.

Installing Carbonite Safe Backup Pro and Initial Backup Selections

After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.

Installing Webroot SecureAnywhere Antivirus (Mac)

You can install Webroot SecureAnywhere from your account to protect your computer from malware and viruses.

Installing Webroot Business Endpoint Protection Antivirus

You can install your Webroot Business Endpoint Protection Antivirus add-on from your Webroot portal.

Uninstalling Webroot Antivirus

You can remove Carbonite from your computer by uninstalling it. If you uninstall Webroot, your computer will no longer be protected with malware or virus scans.

Uninstalling Webroot Antivirus

You can remove Carbonite from your computer by uninstalling it. If you uninstall Webroot, your computer will no longer be protected with malware or virus scans.

Special Instructions for Installing CSSB Version 5.6

Carbonite Safe Server Backup version 5.6 is intended for users on legacy operating systems where installation of the modern 6.x version is impossible. Unlike the modern 6.x version, CSSB 5.6 requires that you apply a patch before it will function correctly. You must apply the patch after any install or re-install of CSSB 5.6. This includes upgrading to 5.6 from a lower version. Review this article for more information.

Known Issue: Installing Carbonite on a Cloned Computer Transfers Subscription and Deactivates Carbonite on Original Computer

Every Windows computer connected to a network is assigned a unique Security Identifier/System ID (SID). The SID is a security feature used to identify an object such as a user or group of users in a network. When you clone your original computer to a different computer, both computers will have the same SID. This could cause issues with our software.

Installing Carbonite Mobile (iOS)

You can install Carbonite Mobile to access files backed up from your desktop devices.

Installing Carbonite Mobile (Android)

You can install Carbonite Mobile to access files backed up from your desktop devices.

Installing Carbonite Safe Backup Pro on Older Operating Systems

This article contains instructions for installing Carbonite Safe Backup Pro on computers running Windows XP, Vista and Server 2003.

Uninstalling Carbonite Safe Server Backup For CSSB 6.x Enhanced

Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.

Uninstalling Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic

Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.

Manually Uninstalling Carbonite

If possible, we recommend using your computer's default service for uninstalling programs when uninstalling Carbonite. If you aren't able to uninstall Carbonite normally, the instructions in this article can be used to uninstall Carbonite manually. If an incomplete installation is preventing either a reinstall or an uninstall of Carbonite, we suggest you follow the steps below to remove the Carbonite program files manually.

Uninstalling Carbonite (Mac 2x)

You can remove Carbonite from your computer if you no longer wish to back up your files.

Uninstalling Carbonite (Mac 1x)

You can uninstall Carbonite from an old computer if you no longer wish to backup your files or have moved your subscription to another Mac.

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