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Difficulty Installing Carbonite
In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.
Installing Carbonite Safe Backup Pro and Initial Backup Selections
After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.
Known Issue: Installing Carbonite on a Cloned Computer Transfers Subscription and Deactivates Carbonite on Original Computer
Every Windows computer connected to a network is assigned a unique Security Identifier/System ID (SID). The SID is a security feature used to identify an object such as a user or group of users in a network. When you clone your original computer to a different computer, both computers will have the same SID. This could cause issues with our software.
Installing Carbonite Mobile (iOS)
You can install Carbonite Mobile to access files backed up from your desktop devices.
Installing Carbonite Mobile (Android)
You can install Carbonite Mobile to access files backed up from your desktop devices.
Installing Carbonite Safe Backup Pro on Older Operating Systems
This article contains instructions for installing Carbonite Safe Backup Pro on computers running Windows XP, Vista and Server 2003.
Installing Carbonite Safe Backup Pro and Initial Backup Selections (Mac 1x)
After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.
Installing Carbonite Safe Backup Pro and Initial Backup Selections (Mac 2x)
After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.
Installing Carbonite Safe Server Backup For CSSB 6.x Enhanced
You can install Carbonite Safe Server Backup by signing into your account on our website.
Installing Carbonite Safe and Initial Backup Selections (Mac 2x)
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
Installing Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic
You can install the product by signing into your account on our website.
Known Issue: "The publisher could not be verified" Alert Appears When Installing Carbonite on Older Operating Systems
When you install Carbonite on an older Windows operating system, you may see security warning: “The publisher could not be verified. Are you sure you want to run this software?”
Installing Carbonite Safe and Initial Backup Selections
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
Installing Carbonite Safe and Initial Backup Selections (Mac 1x)
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
Difficulty Installing Carbonite (Mac 2x)
In some cases, Carbonite may not install properly or open correctly after downloading from the Carbonite website. You can open the Carbonite Installer file by using the Show Package Contents function in the right-click menu of Finder.
Difficulty Installing Carbonite (Mac 1x)
There are some cases in which the Carbonite software may not install properly on your Mac computer.
Importing the Cloud Certificate For CSSB 6.x Enhanced
After creating an account and installing Carbonite Safe Server Backup, the cloud certificate will be available for download. To start backup operations to the cloud, download the certificate from your account and import it from the CSSB user interface.
Importing QuickBooks
If you chose the Automatic setup when installing Carbonite, your data for the current versions of QuickBooks will be backed up by Carbonite.
Importing Quicken
If you chose the Automatic setup when installing Carbonite, your data for the current versions of Quicken will be backed up by Carbonite.
Allowing Carbonite or Bomgar Through Gatekeeper
Apple's Gatekeeper may prevent you from installing Carbonite or Bomgar, but you can open System Preferences to allow Carbonite or Bomgar to be opened and installed.
Transferring Your Carbonite Safe Subscription to Restore Files
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Transferring Carbonite Safe Between Windows and Mac
You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.
Downloading Your Carbonite Safe Backup Pro Files with Anytime Anywhere Access
You can log into your Carbonite Safe Backup Pro account from any computer to view and download your files with Anytime Anywhere Access.
Restoring All of Your Files for Carbonite Safe Backup Pro
You can use Carbonite's Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.
Adding a Carbonite Safe Activation Code to Your Carbonite Safe Account
You can add a Carbonite Safe activation code purchased from a retail store to your Carbonite Safe account.
Message: "The app you're trying to install isn't a Microsoft-verified app"
When attempting to install Carbonite, you may receive a warning message the app you are trying to install is not a "Microsoft Verified App". To resolve this, the default settings for apps must be changed in Windows
Special Instructions for Installing CSSB Version 5.6
Carbonite Safe Server Backup version 5.6 is intended for users on legacy operating systems where installation of the modern 6.x version is impossible. Unlike the modern 6.x version, CSSB 5.6 requires that you apply a patch before it will function correctly. You must apply the patch after any install or re-install of CSSB 5.6. This includes upgrading to 5.6 from a lower version. Review this article for more information.
Marking Your Files as Favorites with Carbonite Mobile (iOS)
You can mark a file as a favorite with Carbonite Mobile to easily find it again later.
Marking Your Files as Favorites with Carbonite Mobile (Android)
You can mark a file as a favorite with Carbonite Mobile to easily find it again later.
Sharing Your Files with Carbonite Mobile (iOS)
You can use Carbonite Mobile to share your backed-up files with people and supported apps.
Sharing Your Files with Carbonite Mobile (Android)
You can use Carbonite Mobile to share your backed-up files with people and supported apps.
Getting Started with Carbonite Mobile (iOS)
You can use Carbonite Mobile to access your computer backed-up files from your iPhone or iPad.
Getting Started with Carbonite Mobile (Android)
You can use Carbonite Mobile to access your computer backed-up files from your Android device.
Enabling Biometric Login for Carbonite Mobile
You can enable the biometric login setting to require your fingerprint or face ID before you can open the Carbonite Mobile app.
Accessing Your Files with Carbonite Mobile (Android)
You can use the Carbonite Mobile app to browse and download your Carbonite backed-up files.
Getting Started with Carbonite Safe Backup Pro
Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.
Getting Started with Carbonite Safe Backup Pro (Mac 2x)
Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and Administrators can be invited to join the company through the Dashboard. Once invited, they will receive an email with instructions to complete the registration. When you add a computer to a User or Administrator, they will receive instructions to complete the installation. During the installation, you can select the automatic setup for Carbonite to include your user folders and desktop, or you can choose to customize your setup options. You can add a file or folder through the Carbonite application. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.
Security Certificate Expired
If a 'Security Certificate has Expired' pop-up notification is displayed during installation, check your computer's system clock. This message appears if the system clock is not set to the current time. You should be able to install correctly after correctly setting your system clock.
Troubleshooting Carbonite Installer MSI Errors
When remotely deploying Carbonite to your network there are times when you can run into an error. This article will list out the most common types of errors you can run into while trying to install Carbonite through the MSI installer.
Restoring a Hyper-V For CSSB 6.x Enhanced
The product supports the restore of Hyper-V hosts and hosted virtual machines on Windows 2008, and Windows 2012. You can restore individual virtual machines to their original location or to an alternate location.
Restoring a MailStore Archive For CSSB 6.x Enhanced
MailStore archives can be restored to any system using Carbonite Safe Server Backup. MailStore archives cannot be restored to their original location. An alternate location must be specified.
Restoring Microsoft SharePoint For CSSB 6.x Enhanced
We support Content Recovery, Web Application Recovery and Disaster Recovery for Microsoft SharePoint. You can restore your data to the original backed up computer or to a different computer.
Restoring Microsoft Exchange Local Mailbox For CSSB 6.x Enhanced
The product supports the restore of Microsoft Exchange Local Mailboxes. Mailbox contents can be restored to the original server, an alternate server, an Exchange Online server, or to disk.
Restoring Microsoft Exchange Online hosted for Office 365 For CSSB 6.x Enhanced
The product supports the restore of Microsoft Exchange Online hosted by Office 365. Mailbox contents can be restored to the original server, an alternate server, to a local Exchange server, or to disk.
Managing Your Private Encryption Key for Carbonite Safe Backup Pro
During the initial installation, Carbonite Safe Backup Pro allows you to manage your own encryption key for Windows computers.
Performing Backups of an SQL Server Cluster
The product can be used to perform backups of an SQL Server cluster. However, since the product is not fully cluster-aware, there are certain restrictions to be aware of and certain requirements that must be met.
Getting Started with Carbonite Safe Server Backup For CSSB 6.x Enhanced
Administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. After launching Carbonite Safe Server Backup for the first time, you will be able to configure your backup set by selecting what, where, how, when and for how long you would like to back up. CSSB supports the backup of NTFS file systems, ReFS file systems, Windows system state, Microsoft SharePoint, Microsoft Exchange server, SQL server, MySQL server, Oracle server, Hyper-V hosts and hosted virtual machines, and Bare Metal images. Carbonite Safe Server Backup supports full, differential and incremental backups. Whether you are restoring your data to the original backed up computer or to a different computer, Carbonite Safe Server Backup makes the process quick and easy.
Transferring Your Carbonite Safe Subscription to Start a New Backup
You can transfer your Carbonite Safe subscription to another computer to start a new backup.
Reinstalling Carbonite Safe
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Getting Started with Carbonite Safe (Mac 2x)
Carbonite is an online backup application that backs up your files to our secure servers and helps you restore the files back to your computer at any time.
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