Carbonite Support > Restoring a MailStore Archive

Restoring a MailStore Archive

  • This article is for Windows only

MailStore archives can be restored to any system, even one where MailStore is not installed. However, a valid MailStore installation is required in order to access and manage the restored MailStore archives.

CSSB will restore the MailStore archives to the chosen location on disk. Once restore is complete, the MailStore archives can be managed via the MailStore application.

Ensure that the Restore Requirements and Additional Requirements are met before starting the restore.

Restore Requirements

The following requirements must be met, whether restoring to the original computer or to an alternate computer:

  • The amandabackup / CarboniteUser user must have full access to the folder where the backups are stored.
    • For cloud backups, this is the chosen Download Folder.
    • For local backups, this is the folder where the backups are stored on the local disk.
  • Likewise, the amandabackup / CarboniteUser user must have full access to the folder(s) to which the backups are being restored.

Additional Restore Requirements

The following additional requirements must be met for MailStore Archives:

  • MailStore archives cannot be restored to a folder where another MailStore archive exists. Please restore MailStore archives to an empty folder.
  • MailStore archives can be restored to any system, even one where MailStore is not installed.

MailStore archives cannot be restored to their Original Location. An alternate location must be specified.

Restoring to the Original Computer

If Carbonite Server Backup is already installed on your computer, you can open the user interface and begin restoring your MailStore archives to your computer.

Restoring the Backup Data

To restore a MailStore archive, please follow the steps below:

  1. Navigate to the Restore page.
  2. Select the backup set which contains the backup of the archive.
  3. You will be presented with two options:
    • All items in this backup set - Choosing this option will restore all items from the selected backup set.
    • Select items in this backup set - Choosing this option will allow you to browse for items to restore.
  4. After making your selection, click Continue to proceed.
  5. From the Choose your restore options drop-down menu, select Alternate Location.
  6. Select a valid restore and download location.
  7. From the What if there is a naming conflict during the restore? drop-down menu, select Overwrite Existing File.
  8. After confirming your settings, click Continue.
  9. Click Start My Restore to start the restore process.

Restoring to a Different Computer

You can restore your backed up archives originating from one computer to a different computer. This method is mostly used to create a clone of the original system. It is recommended that you install the same Windows Operating System (with the same service packs) on the restore computer as was installed on the original computer. This procedure requires some additional steps before you can launch the actual restore process. The steps are as follows:

The sections below are collapsed. Please click the section title to open / close a particular section.

Installing CSSB on the Target Computer

You will need to first install Carbonite Server Backup on the computer you wish to restore the backup data.

Sign in to your account at

Sign In

Click the Install Carbonite button to install Carbonite Server Backup on your computer.

Download Link

Click the Download the installer button to start the download and run the installation file.

Download Client

Once the installation is complete, you can download and import your cloud backup certificate.

Downloading and Importing the Cloud Certificate
  1. Sign in to your account at

Sign In

  1. Click the Servers tab, and click the Download backup certificate button.
Download Certificate
  1. A Download Carbonite Safe Server Backup certificate window will appear with a download link and information about the certificate. Click Download backup certificate to proceed. The certificate file is called cloud.carbonite.
Downloading Certificate
  1. After downloading the cloud certificate, launch Carbonite Safe Server Backup. If the Enhanced Interface displays an option for Import My Cloud Certificate, click it and follow the on-screen instructions. If no such import option exists on your screen, skip to next step. Once you have successfully imported your cloud certificate, proceed to importing your existing backup sets.
Import Button
  1. Within the CSSB Enhanced Interface, click the Advanced link in the upper right hand corner.
  1. Within the Tools section, click Import Cloud Certificate.
Import Certificate
  1. A Cloud Certificate Import window will appear, allowing you to browse to the location of your cloud certificate. Click the Browse button to select and upload your downloaded certificate.
Certificate Window
  1. An Import Cloud Certificate window will appear. After selecting your cloud certificate, click Open to proceed.
Select Certificate
  1. Once your cloud certificate has been successfully uploaded, you will receive a notification message. Click Ok to close the window.
Successful Import
Importing Existing Backup Sets

To import existing backup sets, follow the steps below:

  1. Launch the CSSB Enhanced Interface. If an option to Restore data to this server exists, click it and proceed to step 3. If no such option exists, proceed to the next step.
Start Restore
  1. Navigate to the Advanced page, and within the Tools section click the Import Existing Backup Sets link.
Import Backup Sets
  1. On the next screen that appears, you will have the option of selecting a local copy of your backup set or a copy in the cloud for import.
Importing Backup Sets
  1. After making your selection, enter information about the backups you wish to recover and click Import Backup Set.
  2. CSSB will scan for valid backups using the information you have provided. This process can take a long time to complete.
  3. When prompted, close and restart the CSSB Enhanced Interface to complete the Import Existing Backup Sets process.
  4. All functions, including reports and data restores, will be available for the backups and backup sets.

For additional information about importing existing backup sets, please view this Knowledge Base article.

Once the backup sets have been successfully imported by CSSB, you can follow the normal restoration steps outlined in Restoring the Backup Data.