Carbonite Support > Importing the Cloud Certificat...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Importing the Cloud Certificate

  • This article is for Windows only

After creating an account and installing Carbonite Safe Server Backup, the cloud certificate will be available for download. To start backup operations to the cloud, download the certificate from your account and import it from the CSSB user interface.

Note: The cloud certificate will also have to be imported to perform other restore operations from the cloud.

To download and import the cloud certificate, sign in to your account at

Sign In

Click the Servers tab, and click the Download backup certificate button.

Download Certificate

A Download Carbonite Safe Server Backup certificate window will appear with a download link and information about the certificate. Click Download backup certificate to proceed. The certificate file is called cloud.carbonite.

Downloading Certificate

After downloading the cloud certificate, launch Carbonite Safe Server Backup. Within the user interface, select Cloud from the menu option and click Import Cloud Certificate.

Import Certificate

A Cloud Certificate window will appear, allowing you to browse to the location of your cloud certificate. Click the Browse button to select and upload your downloaded certificate.

Certificate Window

A Choose Certificate window will appear, allowing you to select your cloud certificate. Click Choose Certificate to proceed.

Choose Certificate

Once your cloud certificate has been successfully uploaded, you will receive a notification message.

Cloud Connection Test

You can now perform backup or restore operations to the cloud.