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Known Issue: Legacy FileVault Prevents Carbonite from Backing up Files

Apple's disk encryption, FileVault, prevents Carbonite from backing up files.

Security Bulletin for Carbonite Safe Server Backup 09-12-2025

RCE vulnerability has been discovered in OpenText™ Carbonite Safe Server Backup.

Migrating from Carbonite Mac 1x to Mac 2x

To enhance the customer experience, we are providing a migration path from the legacy Mac version (1.x) to the latest version (2.x). Due to technical differences between the two versions, backups cannot be directly upgraded. As a result, customers will need to start a new backup after installing version 2.x.

Carbonite for Mac Showing Account is Disabled Following Update to Sequoia

This article details a new security in Sequoia (macOS 15.0) and its impact on the Mac 2x backup functionality.

Killer Control Center and Carbonite

This article details the impacts of the Killer Control Center to Carbonite Safe and provides directions on how to address issues caused by Killer Control Center

Configuring Azure for Using Modern Authentication with Carbonite Safe Server Backup

Starting with Carbonite Safe Server Backup (CSSB) 6.8.1 we will support modern authentication with Exchange Online. There are additional steps required to ensure modern authentication will function properly with CSSB. This article explains the procedure for registering Exchange Online in the Azure portal and setting up proper Azure App credentials for use with CSSB.

Message: “CarboniteAlerts is damaged and can't be opened."

After updating to MacOS Ventura, you may start to see continuous pop-ups reporting that the “CarboniteAlerts” is damaged and cannot be opened. Interacting with the window will report a second error and then repeat the pop-ups.

Known Issue: Carbonite interface shows 0% progress after the restore completes on macOS Ventura

When a restore completes on Mac Ventura, bundle files may not be given proper access to complete the restore properly. This may present itself as an incomplete restore with many files failing to be recovered. The User interface will also show 0% progress after the restore is complete instead of the expected 100%.

Recreating the Carbonite Safe Server Backup Desktop Shortcut

If you cannot find the Carbonite Safe Server Backup icon on your desktop, this does not necessarily indicate that you have uninstalled the program. It's possible to accidentally delete the desktop shortcut without uninstalling Carbonite. If Carbonite is still installed, you can recreate the desktop icon using the instructions in this article.

Deleting Computers from Your Carbonite Safe Backup Pro Account

Administrators on the Carbonite Safe Backup Pro dashboard can remove computers from their account.

Requesting a Courier Recovery Drive for Carbonite Safe Backup Pro

Courier Recovery is the process of contacting Carbonite, working with a Recovery Specialist to retrieve your backup, and receiving a form of media (DVD, external hard drive, etc.) with a copy of your backed up files to your address via mail for a $175.99 fee per computer.

Transferring Your Carbonite Safe Subscription to Restore Files

You can transfer your Carbonite Safe subscription to restore your files to another computer.

Transferring Carbonite Safe Between Windows and Mac

You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.

Requesting a Courier Recovery Drive for Carbonite Safe

You can request Courier Recovery to receive a copy of your backed up files on an external hard drive.

FAQ: Which Mac Version of Carbonite Do I Have?

You can determine whether you have the Carbonite 1x or 2x by the icon that appears in your Apple menu bar.

Known Issue: Carbonite Status Dots Don't Display on Backed Up Files

Carbonite status dots don't display on backed up files in File Explorer.

Renewing Your Carbonite Safe Backup Pro Subscription

You can renew or upgrade your Carbonite Safe Pro subscription through your Company Dashboard. Your renewal options depend on your original purchase of Carbonite, but you will have the option to keep your current subscription or to upgrade or downgrade your subscription.

Upgrading Your Carbonite Safe Backup Pro Subscription

You can upgrade your Carbonite Safe Pro subscription through the Dashboard. When you upgrade, you will receive a credit towards your upgraded subscription if there is remaining time on your current subscription.

Deactivating Automatic Renewal for Carbonite Safe Backup Pro

As a Billing Owner, you can deactivate automatic renewal on your account to prevent future purchases on your Carbonite Safe Backup Pro account. 

File Types Carbonite Backs Up for Carbonite Safe Backup Pro

Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, videos, etc.

Configuring Full Disk Access for Carbonite (Mac 1x)

With the release of macOS Catalina, Carbonite must be granted access to Full Disk Access to allow the backup and restore of your files.

FAQ: What is the amandabackup / CarboniteUser User? (CSSB 6.x) For CSSB 6.x Enhanced

What is the amandabackup / CarboniteUser User?

Updating to the Latest Version of Carbonite Safe

You can update to version of Carbonite Safe with this article.

Updating to the Latest Version of Carbonite Safe Backup Pro

You can update to the latest version of Carbonite through the Carbonite InfoCenter / application if you are on a PC, or by reinstalling Carbonite if you are on a Mac.

Scheduling Your Backup for Carbonite Safe Backup Pro

Carbonite is always running on your computer by default. You can schedule your backup to start at a specific time or to not back up between certain hours. Creating a custom schedule will let you ensure Carbonite does not use computer resources during select times of day.

Scheduling Your Backup for Carbonite Safe

Carbonite is designed to always be running. You can alternatively schedule your backup to start at a specific time or prevent backup activity between certain hours. Creating a custom schedule allows you to control when Carbonite uses your system resources.

How to Display the Carbonite Icon in the Apple Menu Bar (Mac 1x)

There's an option in the Carbonite Preference pane that toggles visibility of the Carbonite icon in the menu bar. By default, the Carbonite status icon is set to appear in your menu bar near the date and time.

Difficulty Installing Carbonite

In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.

Viewing Your Carbonite Safe Payment History

You can view your Carbonite Safe payment history through your account.

Message: "A Conflicting Carbonite Product is Installed"

While installing a product in the Carbonite family, you may receive an error stating: A conflicting Carbonite product is installed.

System Requirements for Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic

The current version of the product works for Windows XP (Home or Pro) with SP2 or higher, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2003, Windows Server 2003 SP2, Windows Server 2003 R2, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, and Windows Server 2012 R2 operating systems.

Adding Additional Storage for Carbonite Safe Backup Pro

You can purchase additional storage in increments of 100 GB at any time to continue backing up the computers and servers on your Carbonite Safe Backup Pro account.

Updating to the Latest Version of Carbonite Safe (Mac 2x)

You can update Carbonite to the latest version through the update file in this article.

Updating to the Latest Version of Carbonite Safe (Mac 1x)

You can update Carbonite 1.x to the latest version by reinstalling Carbonite from your account.

Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 2x)

You can update Carbonite 2x to the latest version through the Carbonite update file in this article if Carbonite is already installed on your computer.

Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 1x)

You can update to the latest version of Carbonite 1x through the Carbonite update file in this article if Carbonite is already installed on your computer.

Downloading Your Carbonite Safe Files with Anytime Anywhere Access

You can log into your Carbonite Safe account from any computer to view and download your files with Anytime Anywhere Access.

Carbonite Windows Version Release Notes

Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.

Determining Your Version of Carbonite Safe Server Backup

You can locate the version of the product you are running through the Carbonite Safe Server Backup user interface.

How Your Hardware ID Works with Carbonite Installer

Carbonite will continue running if you change the hardware on your PC. If you have changed the hardware on your PC and try to deploy Carbonite to reinstall the software, it will check the Hardware ID and match determine if it already exists on the account. If it does, then it will match up the computer and reinstall. Otherwise, it will create a new computer on the account.

Deploying Carbonite via Scripts

Carbonite offers sample Batch and Powershell scripts to assist you with deploying Carbonite to your network. Please use the guide below for additional information about managing your backup.

Windows Defender Controlled Folder Access and Carbonite

Controlled Folder Access is a feature included in Windows Defender for the Windows 10 Fall Creator’s Update. It is designed to prevent ransomware from encrypting your files. Controlled Folder Access can prevent Carbonite from being installed or updated, and it can also prevent Carbonite from being able to back up and restore your files. At this time, it is not recommended to actively use both Controlled Folder Access and Carbonite on the same computer.

List of Windows Events Created by Carbonite Safe Server Backup

Carbonite Safe Server Backup logs an event in the Windows Application Event logs after every backup, upload, download, and restore operation. These events can be used as another way to track and monitor the status of your backups.

Known Issue: The A: or B: Drives Cannot be Selected for Backup by Carbonite Safe Server Backup

When configuring a File System backup, the A: and B: drives do not appear in the file tree, and thus cannot be selected. These drives are reserved by Windows for floppy disks.

Optimizing Carbonite's Internal Database

Carbonite Safe Server Backup (CSSB) utilizes an internal database to store information about the backups. This database will grow in size as time passes and more backups are performed and deleted. Every CSSB installation includes a script that will optimize database performance and space usage on disk. If performance of backups degrades or if the database grows excessively large, it may be necessary to optimize the database.

Configuring Carbonite to Work With Authenticated Proxy Servers For CSSB 6.x Enhanced

You can use authenticated proxy servers with CSSB 4.7 and above. The username and password for the proxy server must be manually entered into the appropriate configuration file.

Known Issue: Carbonite Safe Server Backup Installation Fails with Error 1327

When attempting to install Carbonite Safe Server Backup, the installation fails with Error 1327.

Enabling and Disabling Archive Consistency Checks for Carbonite Safe Server Backup Local Recovery

Carbonite Safe Server Backup (CSSB) has the ability to check the consistency of the backup archive before it extracts your data for restore through what is known as a Cyclic Redundancy Check (CRC). This ensures that the archive has not become corrupted and that your data will be intact after restoration. However, this process can take a long time (depending on the size of the archive). In some situations, it may be your priority to restore all available data as quickly as possible.

Known Issue: Carbonite Safe Server Backup Fails to Create Backup Directory

If you are using a mapped drive as your local backup folder and receive an error message stating the backup failed to create a backup directory, verify that the amandabackup / CarboniteUser user has full read/write permissions to the mapped drive. The amandabackup / CarboniteUser user may be a local user or a domain user depending on your environment.

Using Advanced Filtering with Carbonite Safe Server Backup

You can use advanced filtering to locate files or folders to restore.

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