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Known Issue: Carbonite Safe Server Backup Fails to Create Backup Directory

Summary:

Carbonite Safe Server Backup (CSSB) may fail to create a backup directory if you are using a mapped drive as your local backup folder.

This article applies to:

Carbonite Plans Products Platforms
Power and Ultimate (Not sure?) Carbonite Safe Server Backup (Not sure?) Windows

Solution:

Verify that the amandabackup / CarboniteUser user has full read and write permissions to the mapped drive. The amandabackup / CarboniteUser user may be a local user or a domain user depending on your environment.

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