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Setting Up Two Factor Authentication for Your Carbonite Safe Account
You can secure your Carbonite Safe account with two factor authentication. When enabled, it requires you to verify a security code sent to your phone when attempting to sign into your account.
Setting Up Two Factor Authentication for Your Carbonite Safe Pro Account
You can secure your Carbonite Safe account with two factor authentication. When enabled, it requires you to verify a security code sent to your phone when attempting to sign into your account.
Configuring Azure for Using Modern Authentication with Carbonite Safe Server Backup
Starting with Carbonite Safe Server Backup (CSSB) 6.8.1 we will support modern authentication with Exchange Online. There are additional steps required to ensure modern authentication will function properly with CSSB. This article explains the procedure for registering Exchange Online in the Azure portal and setting up proper Azure App credentials for use with CSSB.
How to Add Exchange Impersonation Rights
Exchange Impersonation is used in scenarios in which a single account needs to access many accounts. For Carbonite Safe Server Backup, Exchange Impersonation is used to access mailboxes for backup and restore. When setting up an Exchange Mailbox backup within the product, an administrator account must be provided by the user in order to access Exchange. The product will attempt to assign impersonation rights automatically to the chosen administrator user. If the product cannot automatically assign the impersonation rights, they must be added to the account manually with Powershell.
Restoring the Windows File System For CSSB 6.x Enhanced
For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.
Routing Carbonite Safe Server Backup Network Traffic
It is sometimes necessary to route internet traffic for performance, compliance, or other reasons. The product reaches out to several endpoints, and access must be granted to all of them. CSSB communicates over SSL on port 443 for all three endpoints.
Troubleshooting Email Notification Setup Issues For CSSB 5.x & 6.x Classic
Carbonite Safe Server Backup is capable of sending emails after any operation completes with a success, warning, or failure status. CSSB does not have a central email server which sends these notifications. To receive notifications, each user must fill in their own SMTP server information. This can be done on the Backup page for any backup set, or by clicking Preferences; Email. CSSB email notifications can work with any properly-configured email host, including online email hosts such as Office 365. The SMTP server information provided within CSSB must be correct, and attempts to connect to the server must not be blocked by security settings, firewalls, or other means.
Troubleshooting Email Notification Setup Issues For CSSB 6.x Enhanced
Carbonite Safe Server Backup is capable of sending emails after any operation completes with a success, warning, or failure status. CSSB does not have a central email server which sends these notifications. To receive notifications, each user must fill in their own SMTP server information. This can be done by clicking Configure Email Notifications within the Notifications section.
Difficulty Installing Carbonite (Mac 2x)
In some cases, Carbonite may not install properly or open correctly after downloading from the Carbonite website. You can open the Carbonite Installer file by using the Show Package Contents function in the right-click menu of Finder.
Locating the Carbonite Icon
The Carbonite icon is located in your Windows notification area / system tray at the bottom right of your screen. The Carbonite icon can be used to check the status of your backup, view and set options, and/or get assistance.
Configuring Full Disk Access for Carbonite (Mac 2x)
Apple's Full Disk Access restricts third-party apps like Carbonite from accessing your files. As a result, you must add Carbonite to Full Disk Access so Carbonite can back up and restore your files.
File Types Carbonite Backs Up for Carbonite Safe Backup Pro
Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, videos, etc.
Backing Up Files in Dropbox, OneDrive, and Google Drive with Carbonite
Carbonite can back up files from Dropbox, OneDrive, and Google Drive that are synced to the computer.
File Types Carbonite Backs Up for Carbonite Safe
Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.
Carbonite for Mac Showing Account is Disabled Following Update to Sequoia
This article details a new security in Sequoia (macOS 15.0) and its impact on the Mac 2x backup functionality.
Known Issue: Backup Status Hangs on "Registering" or “Temporarily unavailable” After Updating
A backup error occurs shortly after updating Carbonite from the app popups or upgrade emails.
Configuring Windows Update
Windows Updates are set to install automatically by default on most versions of the Windows operating system. Installing Windows Updates can cause the computer to restart. If the computer restarts during a Carbonite restore, it could significantly increase restore time. Carbonite recommends configuring automatic Windows Updates during long restores to prevent interruptions and reduce the overall restore time.
Migrating from Carbonite Mac 1x to Mac 2x
To enhance the customer experience, we are providing a migration path from the legacy Mac version (1.x) to the latest version (2.x). Due to technical differences between the two versions, backups cannot be directly upgraded. As a result, customers will need to start a new backup after installing version 2.x.
Creating a Backup Set For CSSB 6.x Enhanced
After launching the product for the first time, you are given the choice to create a new backup set. A backup set defines the parameters for backing up a group of directories or an application. You will be able to configure your backup set by selecting what, where, how, when and for how long you want to back up.
Carbonite Errors Due to System Time Inaccuracy
Microsoft's Windows Time Service is used to manage the Network Time Protocol (NTP) on Windows. If this service is disabled or broken, it may prevent many of your services from running properly, including Carbonite. To correct these potential issues, you must change the setting for Windows Time Service in the Services snap-in of the Microsoft Management Console.
Getting Started with Carbonite Safe Backup Pro
Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.
How to Use a NAS Device with CSSB For CSSB 6.x Enhanced
Carbonite Safe Server Backup can store your backups on any Network Attached Storage (NAS) device. CSSB can also back up data that exists on a NAS.
Security Certificate Expired
If a 'Security Certificate has Expired' pop-up notification is displayed during installation, check your computer's system clock. This message appears if the system clock is not set to the current time. You should be able to install correctly after correctly setting your system clock.
Security Certificate Expired
If a 'Security Certificate has Expired' pop-up notification is displayed during installation, check your computer's system clock. This message appears if the system clock is not set to the current time. You should be able to install correctly after correctly setting your system clock.
Stuck Backup and Backup Errors
Carbonite backs up your computer automatically. However, there may be some instances that prevent Carbonite from backing up your computer properly.
The Carbonite Preference Pane (Mac 1x)
The Carbonite System Preference pane lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite Preference pane, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.
Getting Started with Carbonite Safe (Mac 2x)
Carbonite is an online backup application that backs up your files to our secure servers and helps you restore the files back to your computer at any time.
Switching from Manual to Automatic Backup (Mac 2x)
Carbonite enables Automatic Backup Settings by default to back up your most common folders and files. These user folders include:
Message: "Schedules could not be added or modified" For CSSB 6.x Enhanced
The following error appears when trying to add a backup schedule or save a backup set: Schedules could not be added or modified. This error occurs when the product is unable to save changes to one or more backup schedules within a backup set. This error may appear when updating the schedule for a backup that did not run as scheduled.
Troubleshooting Login Errors on iOS
In some cases, you will run into issues interacting with your account via Safari or your mobile app. This article contains common troubleshooting steps to take to correct for these issues.
Encryption Key Password
You can choose an optional password for your encryption key during the initial installation
Searching For Files to Restore
You can use Carbonite's Search and Restore function to restore files to their original location or to the desktop.
Performing System State Recovery on Windows Small Business Server 2011
In order to perform a System State restore on Small Business Server (SBS) 2011, the computer needs to be booted into Directory Service Restore Mode (DSRM) since SBS 2011 is the Active Directory Domain controller.
Restoring All of Your Files for Carbonite Safe Backup Pro
You can use Carbonite's Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.
Creating a Bare Metal Image Backup For CSSB 6.x Enhanced
A Bare Metal Image backup allows the restore of an entire system to a similar or dissimilar hardware.
How to Recover System State on an Active Directory Domain Controller For CSSB 6.x Enhanced
The Active Directory database can be restored via System State on a Windows Domain Controller. However, this process requires special procedures which are different from a standard System State restore. A Windows Server running Active Directory Domain Services must be booted into Directory Service Restore Mode (DSRM) in order to restore the System State. DSRM is similar to Windows Safe mode and has no Active Directory services running.
Backup Set Options For CSSB 6.x Enhanced
While on the Backup Details page, you can validate, delete, clone or disable backup sets
Carbonite Icon Notification Area Meanings
The Carbonite icon displays information about your Carbonite backup at a glance.
Carbonite Post-Restore Checklist
This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.
Message: "The Path(s) to One or More Files/Folders Has Changed"
When creating a backup set, the user selects any number of files and/or folders. The product checks that each of these files/folders still exists as part of the validation process. Every backup must pass validation before the backup will begin. If a file or folder that was selected has been moved, renamed, deleted, or otherwise changed, then the backup fails validation. Moving, renaming, and deleting files and folders is part of the everyday workflow for most users. The product now takes that into account and asks for input regarding such files and folders.
Scheduling Your Backup For CSSB 6.x Enhanced
With Carbonite Safe Server Backup, you can schedule your backup to start at a specific time every day, every week, every month or every year. Creating a custom schedule will ensure that Carbonite does not use computer resources during select times of day.
Known Issue: Backup Failed for Too Many Files For CSSB 6.x Enhanced
If you receive an error message stating the backup failed for too many files, you can adjust certain settings in the user interface and on your computer. This problem can be caused by many different things such as files being opened, locked, in-use and located on a network drive, or the VSS snapshot not been able to be created.
Known Issue: Unable to Select OneDrive Files for Backup with Carbonite Safe
You cannot select the original files in the OneDrive locations for backup with Carbonite Safe when OneDrive’s Files On-Demand feature is enabled.
Message: "Insufficient System Resources Exist"
If you are running Windows Server 2003 or Windows XP, and you encounter an error message stating Insufficient system resources exist to complete the requested service, it indicates the system has likely run out of paged pool memory to use for backups. This is a known issue with VSS-based backups on Server 2003 computers. Though rare, Windows XP computers occasionally face this issue as well.
Known Issue: Backup Failed for Too Many Files For CSSB 5.x & 6.x Classic
If you receive an error message stating the backup failed for too many files, you can adjust certain settings in the user interface and on your computer. This problem can be caused by many different things such as files being opened, locked, in-use and located on a network drive, or the VSS snapshot not been able to be created.
The Backup Settings Page / Settings Tab for Carbonite Safe
You can configure Carbonite's settings so that system resources are used more efficiently. The Settings tab of the Carbonite InfoCenter (or the Backup settings page of the Carbonite application) allows you to toggle Carbonite's default backup selections, control how Carbonite uses Internet bandwidth, toggle Carbonite's colored status dots on or off, and set a backup schedule.
Managing Your Groups
Administrators can move users between groups, rename groups and delete groups within the admin dashboard.
Message: "Your subscription only supports the use of one server"
This article is intended to address false single-server errors.
FAQ: How does OneDrive On-Demand for Mac affect Carbonite?
Microsoft added the Files On-Demand feature to OneDrive for Mac with version 18.240.1202.0004 (released January 18, 2019) and requires at least macOS 10.14.2. Files On-Demand allows you to access files without having to store them all locally on your computer. By default, this will not interfere with Carbonite. This article contains instructions to resolve any issues if OneDrive has been configured to prevent backup by Carbonite.
Managing Backup Policies in the Dashboard
Carbonite Safe Pro administrators are able to set backup policies for their end users through their account. The client needs to be running at least version 5.8 of Carbonite in order to use backup policies. While a backup policy is specific to a computer, each computer can use one of the available backup polices that you have created.
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