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File Types Excluded from Backup for Carbonite Safe
Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.
Manually Uninstalling Carbonite
If possible, we recommend using your computer's default service for uninstalling programs when uninstalling Carbonite. If you aren't able to uninstall Carbonite normally, the instructions in this article can be used to uninstall Carbonite manually. If an incomplete installation is preventing either a reinstall or an uninstall of Carbonite, we suggest you follow the steps below to remove the Carbonite program files manually.
Important Things to Know About Carbonite Safe as You Get Started
This article contains information about Carbonite Safe that you may not be aware of when first installing the software.
Importing QuickBooks
If you chose the Automatic setup when installing Carbonite, your data for the current versions of QuickBooks will be backed up by Carbonite.
File Types Carbonite Backs Up for Carbonite Safe
Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.
Importing Your Sticky Notes
You can easily restore your backed up Sticky Notes data file through the Carbonite Backup Drive. The only way to import your restored Sticky Notes data file is to move it to the correct location on your computer.
Importing Internet Explorer Favorites
Your Internet Explorer favorites are individual files. They are shortcuts to web sites you choose to save. You can restore your Internet Explorer favorites with the Carbonite Backup Drive and move them to the correct location on your computer.
Importing Firefox Bookmarks
Your Firefox bookmarks are saved in a folder on your computer labeled bookmarkbackups and can be imported back into your Firefox web browser.
Backing Up Your Email
You can back up your email if you use an email program like Apple Mail or Microsoft Outlook.
Importing Your Files into Programs
Carbonite's first priority is the safe retention and return of your personal data files. Performing a restore will not automatically configure your programs or import restored data. For certain programs, it may be necessary to perform additional steps to import restored data before that data will be accessible.
Importing Google Chrome Bookmarks
Your Google Chrome bookmarks are saved in a file on your computer called Bookmarks and can be imported back into your Google Chrome web browser if necessary.
Importing Neat Data
Neat stores all of its data in a single user directory. If you need to restore your Neat data, Carbonite recommends restoring these files to your Desktop. You can import your restored Neat data back into Neat with these instructions.
Backing Up Your RoboForm Data
Carbonite will automatically back up your RoboForm data if you chose the default, Automatic setup when you installed the software. You may need to manually select this data for backup if you chose to manage your own backup during installation.
Backing Up Microsoft Outlook
Microsoft Outlook 2010 and above stores a local copy of your email, contacts, and calendar on your computer. By default, Carbonite automatically backs up the .PST in the default file location so you can restore your information if you ever it.
Importing Your Thunderbird Data
After performing a restore, you will need to import your email and contact data back into the Mozilla Thunderbird program in order to use it.
Carbonite Safe Backup Pro Dashboard
As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.
Importing Your RoboForm Data
You will need to import your RoboForm files back into RoboForm in order to access them once they are restored by Carbonite.
Importing Peachtree Data
Peachtree uses several different file types and directories to store information on your computer. If you need to restore your Peachtree data, Carbonite recommends restoring these files to your Desktop. You can import your restored Peachtree data with these instructions.
Importing Family Tree Maker Data
Family Tree Maker stores its data in separate file types, depending on the type of data recorded. If you need to restore your Family Tree Maker data, Carbonite recommends restoring these files to your Desktop. You can import your restored Family Tree Maker data back into Family Tree Maker with these instructions.
Stuck Backup and Backup Errors (Mac 1x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Importing Your iTunes Music
You can import your iTunes data by downloading the backed up copy and moving it into the correct location. After you finish restoring and moving the files, you may have to assign songs that were not originally located within the iTunes Media folder.
Locating Your Files After a Restore
Carbonite can restore your files to their original location or a new location of your choosing. If your files do not appear in their original locations, check your user folders (e.g. My Documents, Pictures, My Music, etc.).
Backing Up Quicken
Your data for the current versions of Quicken will be backed up by default if you chose the Automatic Setup option during installation. Otherwise, you may have to manually add these files to your backup.
Carbonite Post-Restore Checklist
This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.
Carbonite Post-Restore Checklist (Mac 2x)
This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.
Carbonite Certifications
Below is a list of certificates and/or compliance with various financial and privacy-related protocols and standards.
Backing Up Your Firefox Bookmarks
Carbonite does not back up your Mozilla Firefox bookmarks by default when Carbonite is managing your backup. Your Firefox bookmarks are saved in a folder on your computer entitled Bookmarkbackups and are able to be imported back into your Firefox web browser.
Importing Firefox Bookmarks
Your Firefox bookmarks are saved in a folder on your computer called Bookmarkbackups and can be imported back into your Firefox web browser.
File Types Carbonite Backs Up for Carbonite Safe (Mac 2x)
Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, etc. With the Carbonite Safe Basic plan, video files are not selected for back up by default. They need to be added to your backup manually.
Backing Up Your Email
You can back up your email from an email program like Apple Mail or Microsoft Outlook.
Carbonite Post-Restore Checklist (Mac 1x)
This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.
Backing Up Files on an External Hard Drive (Mac 1x)
You can use Carbonite to back up files on an external hard drive from Carbonite within the Apple System Preferences.
Selecting Files for Backup
Carbonite automatically selects the data associated with your computer profiles. You can select additional data by right-clicking on the file or folder and selecting Carbonite; Back this up.
Carbonite for Mac 2x and Antivirus
If you are using third-party antivirus software on your Mac, it is possible that it may slow or block your Carbonite backup. Antivirus programs will scan any processes that they do not recognize - even if they are legitimate - and can also prevent them from running altogether. In this case, you will need to configure your antivirus to allow Carbonite to function.
Difficulty Backing Up Drives Encrypted by Software
While enabled, disk encryption programs prevent Carbonite from performing backup operations.
Switching from Manual to Automatic Backup
When you first install Carbonite, you'll be given the choice between an Automatic or Advanced setup. The Automatic setup includes your user folders in your backup. If you initially selected the Advanced setup to start with nothing in your backup, you can switch to the Automatic setup from within the Carbonite InfoCenter / application.
Removing Files From Your Backup
You can remove files, folders, and drives from the computer that has Carbonite installed and the deselected files will be removed from Carbonite backup within 72 hours.
How to Speed up Your Backup and Restore
The speed of your Internet connection is the primary factor for how fast you can back up or restore your files. Your backup and restore speed will also depend on the speed of your computer, the amount of data selected for backup/restore, and the amount of strain your other programs and services have on your internet connection.
Transferring Your Carbonite Safe Subscription to Restore Files
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Windows Defender Controlled Folder Access and Carbonite
Controlled Folder Access is a feature included in Windows Defender for the Windows 10 Fall Creator’s Update. It is designed to prevent ransomware from encrypting your files. Controlled Folder Access can prevent Carbonite from being installed or updated, and it can also prevent Carbonite from being able to back up and restore your files. At this time, it is not recommended to actively use both Controlled Folder Access and Carbonite on the same computer.
Transferring Your Carbonite Safe Subscription to Restore Files (Mac 2x)
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Moving Carbonite Safe to Another Windows Computer
You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.
Restore Speed
Recovering small amounts of data (a few files here or there) usually takes only a few seconds or minutes. Restoring all of your data will take longer depending on how much data you have and the speed of your ISP.
How to Tell What Is Backed Up
You can check the status and the contents of your backup through the Carbonite software or through your Carbonite account online.
Uninstalling Carbonite Safe
You can remove Carbonite from your computer by uninstalling it. After you uninstall Carbonite, Carbonite will no longer back up your files, but your existing backup will remain safe while you have a paid subscription.
Getting Started with Carbonite Safe
You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.
Carbonite for Mac 1x and Antivirus
If you are using third-party antivirus software on your Mac, it is possible that it may slow or block your Carbonite backup. Antivirus programs will scan any processes that they do not recognize - even if they are legitimate - and can also prevent them from running altogether. In this case, you will need to configure your antivirus to allow Carbonite to function.
File Types Excluded from Backup for Carbonite Safe
Carbonite does not back up operating system files because they can cause system conflicts when restored. These files are typically reinstalled when you upgrade the operating system on your existing computer or when you purchase a new computer.
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