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Reinstalling Carbonite Safe Backup Pro
You can reinstall Carbonite by signing into your account. Users can only reinstall computers that are associated with their username.
Reinstalling Carbonite Safe
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Reinstalling Carbonite Safe (Mac 2x)
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Reinstalling Carbonite Safe (Mac 1x)
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Reinstalling Carbonite Safe Server Backup
Carbonite administrators can reinstall the product by signing into their account. Within the Backup Dashboard, you can view backup details as well as install.
Updating to the Latest Version of Carbonite Safe Backup Pro
You can update to the latest version of Carbonite through the Carbonite InfoCenter / application if you are on a PC, or by reinstalling Carbonite if you are on a Mac.
Updating to the Latest Version of Carbonite Safe (Mac 1x)
You can update Carbonite 1.x to the latest version by reinstalling Carbonite from your account.
Latest Product Versions
Carbonite Safe is available for Windows, Mac and Windows Server Operating Systems. You can upgrade to the latest version by reinstalling Carbonite from within your account.
How Your Hardware ID Works with Carbonite Installer
Carbonite will continue running if you change the hardware on your PC. If you have changed the hardware on your PC and try to deploy Carbonite to reinstall the software, it will check the Hardware ID and match determine if it already exists on the account. If it does, then it will match up the computer and reinstall. Otherwise, it will create a new computer on the account.
The CSSB User Interface Does not Open After a System State Recovery
You may experience problems when you use version 5.0 or later of the product to restore a System State backup taken in version 4.14 or earlier. This issue can be resolved by either replacing the ZWCService.exe or uninstalling and reinstalling Carbonite Safe Server Backup.
File Types Excluded from Backup for Carbonite Safe
Carbonite does not back up operating system files because they can cause system conflicts when restored. These files are typically reinstalled when you upgrade the operating system on your existing computer or when you purchase a new computer.
File Types Excluded from Backup for Carbonite Safe Backup Pro
Carbonite does not backup files that could cause conflicts with your operating system when restored. Generally, these files will be reinstalled when you upgrade the operating system on your existing computer, or when you purchase a new computer.
Manually Uninstalling Carbonite
If possible, we recommend using your computer's default service for uninstalling programs when uninstalling Carbonite. If you aren't able to uninstall Carbonite normally, the instructions in this article can be used to uninstall Carbonite manually. If an incomplete installation is preventing either a reinstall or an uninstall of Carbonite, we suggest you follow the steps below to remove the Carbonite program files manually.
Backup Overdue for Carbonite Safe Backup Pro
If your backup is not progressing normally, reboot your computer. Rebooting often resolves minor backup issues and allows Carbonite to connect to our servers. When the computer powers back on, allow all startup processes to complete before attempting to open and check Carbonite. If your backup doesn't resume after rebooting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.
Carbonite Uninstalled Notification
When a user or administrator uninstalls Carbonite from their computer, you will receive a notification within the Dashboard to alert administrators that the action has been taken. An administrator can send the user or administrator instructions to reinstall Carbonite on his or her system.
How to Determine if Carbonite is Installed (Mac 1x)
When Carbonite is installed and running correctly, you will see a black padlock icon in your Apple menu. If you do not see this, you may need to unhide it from System Preferences or reinstall Carbonite.
Backup Overdue for Carbonite Safe Backup Pro (Mac 1x)
If your backup is not progressing normally, restart your computer. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.
Backup Overdue for Carbonite Safe (Mac 1x)
If your backup is not progressing normally, restart your computer. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.
Backup Overdue for Carbonite Safe Backup Pro (Mac 2x)
If your backup is not progressing normally, restart your computer. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.
How to Determine if Carbonite is Installed (Mac 2x)
When Carbonite is installed and running correctly, you will see the green Carbonite icon in your Apple menu. If you do not see this, you may need to reinstall.
Backup Overdue for Carbonite Safe
Carbonite will send backup overdue emails if your computers have not backed up after 14 days. You can restart your computer or reinstall Carbonite to resume backing up or ignore the notices if you shut down the computer for that time.
Known Issue: The CSSB User Interface Does Not Open
In some cases, you may encounter issues opening the Carbonite Safe Server Backup software on your computer. The CSSB user interface may appear to partially load or will not open at all. This issue can be resolved by correcting the CSSB shortcut and, if needed, reinstalling Amazon Corretto 8, which is required to run the CSSB user interface.
Carbonite for Mac Showing Account is Disabled Following Update to Sequoia
This article details a new security in Sequoia (macOS 15.0) and its impact on the Mac 2x backup functionality.
FAQ: How to Install CSSB if the Smart Installer Does Not Work?
If the Smart Installer does not work, an unhealthy NET Framework may be the cause. Please repair the .NET Framework or run the Smart Installer on another computer and transfer the full .EXE file.
Transferring Your Carbonite Safe Subscription to Restore Files
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Transferring Carbonite Safe Between Windows and Mac
You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.
FAQ: Which Mac Version of Carbonite Do I Have?
You can determine whether you have the Carbonite 1x or 2x by the icon that appears in your Apple menu bar.
Updating to the Latest Version of Carbonite Safe
You can update to version of Carbonite Safe with this article.
Encryption Key Password
You can choose an optional password for your encryption key during the initial installation
How to Display the Carbonite Icon in the Apple Menu Bar (Mac 1x)
There's an option in the Carbonite Preference pane that toggles visibility of the Carbonite icon in the menu bar. By default, the Carbonite status icon is set to appear in your menu bar near the date and time.
Difficulty Installing Carbonite
In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.
Message: "A Conflicting Carbonite Product is Installed"
While installing a product in the Carbonite family, you may receive an error stating: A conflicting Carbonite product is installed.
System Requirements for Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic
The current version of the product works for Windows XP (Home or Pro) with SP2 or higher, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2003, Windows Server 2003 SP2, Windows Server 2003 R2, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, and Windows Server 2012 R2 operating systems.
Updating to the Latest Version of Carbonite Safe (Mac 2x)
You can update Carbonite to the latest version through the update file in this article.
Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 2x)
You can update Carbonite 2x to the latest version through the Carbonite update file in this article if Carbonite is already installed on your computer.
Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 1x)
You can update to the latest version of Carbonite 1x through the Carbonite update file in this article if Carbonite is already installed on your computer.
Carbonite Windows Version Release Notes
Carbonite Version 6.5.1 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.
File Types Excluded from Backup for Carbonite Safe
Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.
Missing Notification Area Icon
The Carbonite icon may occasionally be hidden by your operating system due to inactivity, or because another program is preventing it from being displayed.
How to Determine if Carbonite is Installed
You can check if Carbonite installed on your computer by checking the list of apps and features.
FAQ: What Does Carbonite Do When an Internet Connection is Not Present?
What does Carbonite do when an internet connection is not present?
Changing Your Carbonite Backup Nickname
You can change the nickname of your Carbonite backup to make it easier to distinguish from other backups on your account.
Uninstalling Webroot Antivirus
You can remove Carbonite from your computer by uninstalling it. If you uninstall Webroot, your computer will no longer be protected with malware or virus scans.
Known Issue: Carbonite Safe Server Backup Service(s) Goes into a Bad State After Upgrading
After upgrading to a new version, CSSB service (s) goes into a bad state where the servic(s) are stopped, missing, not running, or cannot be started.
FAQ: When does my Carbonite trial expire?
When does my Carbonite trial expire?
Known Issue: Installing Carbonite on a Cloned Computer Transfers Subscription and Deactivates Carbonite on Original Computer
Every Windows computer connected to a network is assigned a unique Security Identifier/System ID (SID). The SID is a security feature used to identify an object such as a user or group of users in a network. When you clone your original computer to a different computer, both computers will have the same SID. This could cause issues with our software.
Carbonite Safe Backup Pro User Privileges
Carbonite users can view and manage their backed up files, install and restore Carbonite, and view their backed up data remotely.
Carbonite Safe Backup Pro Administrator Privileges
As a Carbonite administrator, you can view and manage backups and users for your company.
Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started due to Log on Failure"
When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started due to a log on failure, Carbonite Safe Server Cloud Controller could not be started due to a log on failure, Carbonite Safe Server Backup Controller and Carbonite Safe Server Cloud Controller could not be started due to a log on failure.
Carbonite Release Notes (Mac 1x)
This article shows the release notes for latest versions of Carbonite for Mac 1x.
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