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Resetting a Carbonite Safe Backup Pro User's Password
As a Carbonite Safe Pro administrator, you can send a password reset email to your users through the Dashboard. The email contains a link that the user can click to begin the password reset process.
Resetting Your Carbonite Password
You can reset your forgotten Carbonite password by following the instructions in this article.
Encryption Key Password
You can choose an optional password for your encryption key during the initial installation
Changing Your Carbonite Safe Backup Pro Password
You can change the password associated with your Carbonite account after signing in on our website.
How to Change the amandabackup / CarboniteUser User Password For CSSB 6.x Enhanced
The amandabackup / CarboniteUser user password can be updated within the user interface. The "Update Password" command updates the password for the amandabackup / CarboniteUser user in the product's internal MySQL database and for its background services.
How to Change the amandabackup / CarboniteUser User Password For CSSB 5.x & 6.x Classic
The amandabackup / CarboniteUser user password can be updated using the Update Password command by navigating to Preferences; Advanced; Update Password, within the user interface. This command updates the password for the amandabackup / CarboniteUser user in the product's internal MySQL database and for its background services.
Known Issue: "The username or password provided is incorrect" Error Appears Username and Password is Correct
In some cases, you may see a "The username or password provided is incorrect" error even when entering your account email and password correctly.. This is likely due to an interfering browser extension.
Changing Your Carbonite Safe Password
You can sign into your Carbonite Safe account to change your password.
Configuring Carbonite to Work With Authenticated Proxy Servers For CSSB 6.x Enhanced
You can use authenticated proxy servers with CSSB 4.7 and above. The username and password for the proxy server must be manually entered into the appropriate configuration file.
Changing Your Security Questions for Your Carbonite Safe Account
You can sign into your Carbonite Safe account to change your security questions and answers. These security answers can help you sign into your account when you attempt to reset your password.
Managing Your Private Encryption Key for Carbonite Safe Server Backup For CSSB 6.x Enhanced
By default, Carbonite Safe Server Backup manages your encryption key for you using Advanced Encryption Standard (AES) 128-bit (or better) encryption. In the event of a disaster recovery, you only need to remember your account username and password to access the files in your backup. If you choose to manage your private encryption key, your backups will be encrypted using AES 256-bit encryption. The private encryption key will be required in order to restore your backed up data.
Advanced Options (CSSB 6.x) For CSSB 6.x Enhanced
On the Advanced page, the Global Settings allow you to set options for Data Transfer and Networking, Retention Policy Enforcement, directories used for backup and restore operations, and the ability to update the amandabackup / CarboniteUser user password.
Message: “Carbonite is trying to add a new helper tool”
During a Carbonite install or update, a window appears that says “Carbonite is trying to add a new helper tool” and entering your Carbonite password does not allow you to install the app.
Known Issue: "Carbonite File Access is Currently Unable to Locate Files and Folders with Special Characters" or Red X Appears in Anytime Anywhere Access
Anytime Anywhere Access may display an error when attempting to download certain folders or files. This is caused either by the inclusion of special characters in the folder or file name, or for security. You may also see a red X on a file in AAA, meaning the file cannot be downloaded. Carbonite's Anytime Anywhere Access system prevents the download of files that may contain personal credentials. Review this KB for more details.
Restoring from a Courier Recovery Drive for Carbonite Safe Plans
You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.
Restoring from a Courier Recovery Drive for Carbonite Safe Backup Pro
You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.
Troubleshooting Login Errors on iOS
In some cases, you will run into issues interacting with your account via Safari or your mobile app. This article contains common troubleshooting steps to take to correct for these issues.
Configuring Full Disk Access for Carbonite (Mac 1x)
With the release of macOS Catalina, Carbonite must be granted access to Full Disk Access to allow the backup and restore of your files.
FAQ: What is the amandabackup / CarboniteUser User? (CSSB 6.x) For CSSB 6.x Enhanced
What is the amandabackup / CarboniteUser User?
Windows File System Backup For CSSB 6.x Enhanced
The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.
Updating to the Latest Version of Carbonite Safe (Mac 2x)
You can update Carbonite to the latest version through the update file in this article.
Updating to the Latest Version of Carbonite Safe (Mac 1x)
You can update Carbonite 1.x to the latest version by reinstalling Carbonite from your account.
Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 2x)
You can update Carbonite 2x to the latest version through the Carbonite update file in this article if Carbonite is already installed on your computer.
Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 1x)
You can update to the latest version of Carbonite 1x through the Carbonite update file in this article if Carbonite is already installed on your computer.
About Fallback Policies
If a policy was incorrectly done or not correctly deployed, you will receive one of two messages in the Carbonite application. The easiest way to fix the issue is to sign into the Carbonite account to make backup policy adjustments and associate them with the account.
Carbonite Windows Version Release Notes
Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.
Microsoft SQL Server Backup For CSSB 5.x & 6.x Classic
Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.
Creating a Backup Set For CSSB 6.x Enhanced
After launching the product for the first time, you are given the choice to create a new backup set. A backup set defines the parameters for backing up a group of directories or an application. You will be able to configure your backup set by selecting what, where, how, when and for how long you want to back up.
Backing Up Your RoboForm Data
Carbonite will automatically back up your RoboForm data if you chose the default, Automatic setup when you installed the software. You may need to manually select this data for backup if you chose to manage your own backup during installation.
Installing CSSB on a Read-Only Domain Controller
Special instructions must be followed to install the product on a Read-Only Domain Controller (RODC). These instructions are largely centered around the amandabackup / CarboniteUser user.
Performing System State Recovery on Windows Small Business Server 2011
In order to perform a System State restore on Small Business Server (SBS) 2011, the computer needs to be booted into Directory Service Restore Mode (DSRM) since SBS 2011 is the Active Directory Domain controller.
Setting Up Two Factor Authentication for Your Carbonite Safe Account
You can secure your Carbonite Safe account with two factor authentication. When enabled, it requires you to verify a security code sent to your phone when attempting to sign into your account.
The Carbonite Application / Carbonite InfoCenter for Carbonite Safe Backup Pro
The Carbonite InfoCenter / application is your visual interface to view information about Carbonite's progression, as well as available options. You can set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth. Should you run into difficulty you can also contact customer care through the Carbonite InfoCenter / application.
Configuring Full Disk Access for Webroot SecureAnywhere Antivirus
You need to configure Apple’s Full Disk Access to allow Webroot SecureAnywhere to access and protect your files.
Carbonite Safe Backup Pro User Privileges
Carbonite users can view and manage their backed up files, install and restore Carbonite, and view their backed up data remotely.
Carbonite Safe Backup Pro Administrator Privileges
As a Carbonite administrator, you can view and manage backups and users for your company.
How to Recover System State on an Active Directory Domain Controller For CSSB 6.x Enhanced
The Active Directory database can be restored via System State on a Windows Domain Controller. However, this process requires special procedures which are different from a standard System State restore. A Windows Server running Active Directory Domain Services must be booted into Directory Service Restore Mode (DSRM) in order to restore the System State. DSRM is similar to Windows Safe mode and has no Active Directory services running.
Transferring Your Carbonite Safe Subscription to Start a New Backup (Mac 1x)
You can transfer your Carbonite Safe subscription to another computer to start a new backup.
Setting Up Two Factor Authentication for Your Carbonite Safe Pro Account
You can secure your Carbonite Safe account with two factor authentication. When enabled, it requires you to verify a security code sent to your phone when attempting to sign into your account.
Installing Carbonite Mobile (iOS)
You can install Carbonite Mobile to access files backed up from your desktop devices.
Installing Carbonite Mobile (Android)
You can install Carbonite Mobile to access files backed up from your desktop devices.
Accessing Your Files with Carbonite Mobile (Android)
You can use the Carbonite Mobile app to browse and download your Carbonite backed-up files.
Known Issue: Writer's Status is not Stable for Oracle Databases
If you receive an error message stating writer's status is not stable, while attempting to back up Oracle Databases, it indicates the Database is in No Archivelog mode and is opened in a Read Write state. Volume Shadow Copy Service (VSS) does not support backing up a database in this configuration.
Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started due to Log on Failure"
When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started due to a log on failure, Carbonite Safe Server Cloud Controller could not be started due to a log on failure, Carbonite Safe Server Backup Controller and Carbonite Safe Server Cloud Controller could not be started due to a log on failure.
Hyper-V Backup For CSSB 6.x Enhanced
Hyper-V is Microsoft's virtualization host. It allows users to create, run, and manage virtual machines. Carbonite Safe Server Backup (CSSB) supports backup and restore of virtual machines hosted by Hyper-V server installations on Windows Server 2008, Windows Server 2012 and Windows Server 2016. Hyper-V backups support full backups on Windows Server 2008 and higher. Incremental backups are supported on Windows Server 2008 R2 and higher. Differential backups are not supported on any platform. CSSB is able to take snapshots of files located on network shares configured with the SMB3 protocol.
How to Use a NAS Device with CSSB For CSSB 6.x Enhanced
Carbonite Safe Server Backup can store your backups on any Network Attached Storage (NAS) device. CSSB can also back up data that exists on a NAS.
How to Make amandabackup / CarboniteUser a Domain User For CSSB 6.x Enhanced
Carbonite Safe Server Backup creates the amandabackup / CarboniteUser user during installation. This user is used for backup and restoration, and is critical to the process. The amandabackup / CarboniteUser user is created on the domain by default if a domain is detected. Users can choose to create the user locally instead. If no domain is detected, amandabackup / CarboniteUser is created locally.
Configuring Email Notifications For CSSB 6.x Enhanced
Users can receive notifications when particular operations get completed. This option is offered for all backup sets globally.
Troubleshooting Carbonite Installer MSI Errors
When remotely deploying Carbonite to your network there are times when you can run into an error. This article will list out the most common types of errors you can run into while trying to install Carbonite through the MSI installer.
Carbonite Safe Backup Pro Dashboard
As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.
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