How to Make amandabackup / CarboniteUser a Domain User
Summary:
During installation, Carbonite Safe Server Backup (CSSB) creates the amandabackup / CarboniteUser user, which is critical to CSSB's operations. This user is created with the Backup Operator user role, which includes permissions required for backup and restoration.
The amandabackup / CarboniteUser user is created on the domain by default if a domain is detected. Users can choose to create the user locally instead. If no domain is detected, amandabackup / CarboniteUser is created locally.
This article applies to:
Carbonite Plans | Products | Platforms |
Power and Ultimate (Not sure?) | Carbonite Safe Server Backup (Not sure?) | Windows |
Solution:
To change from a local amandabackup / CarboniteUser user to a domain amandabackup / CarboniteUser user, follow these steps.
The sections below are collapsed. Please click the section title to open / close a particular section.
Option 1: Allow the installer to create the domain amandabackup / CarboniteUser user
The installer can take care of the amandabackup / CarboniteUser account creation, even on a domain.
On any machine that is currently running CSSB, do the following:
- Uninstall CSSB.
- During this process, preserve the configuration details when prompted.
- Reinstall CSSB.
- During installation, click Create Domain Account to create the amandabackup / CarboniteUser user
- You can toggle between creating a local account vs a domain account by clicking Create Local account instead and Create Domain Account.
If there are additional machines that run CSSB, please repeat steps 1-4 on each machine. On step 5, you will be asked to provide the password for the existing domain amandabackup / CarboniteUser account.
Option 2: Add the domain amandabackup / CarboniteUser user manually
Create amandabackup / CarboniteUser in Active Directory
On the domain controller:
- Create a new user in Active Directory.
- Enter amandabackup / CarboniteUser as the User Logon Name.
- Create a password for the amandabackup / CarboniteUser user.
- Be sure that the user must change password at next logon option is disabled.
- Be sure that the password never expires option is enabled.
- Add amandabackup / CarboniteUser to the following groups:
- Administrators
- Backup Operators
- Domain Users
- Users
Once the account is created on the domain, we must force CSSB to use the domain amandabackup / CarboniteUser user for the CSSB Services.
Change the CSSB Services to use the new domain amandabackup / CarboniteUser user
Perform the following steps on every system that needs to use the new domain amandabackup / CarboniteUser user:
- Open Services.msc.
- Locate Carbonite Safe Server Backup Controller.
- Right-click and choose Properties.
- Go to the Log On tab.
- Change the log-on user to use the domain amandabackup / CarboniteUser user account instead of the local account.
- Apply the changes and restart the service.
- Repeat these steps for Carbonite Safe Server Cloud Controller also.
If the password for the domain amandabackup / CarboniteUser user is identical to the password for the original local amandabackup / CarboniteUser user account, no further steps are necessary.
If the password is not the same, do the following:
- Open CSSB.
- Click Advanced in the upper right hand corner.
- Within the Tools section, click the Update Carboniteuser Password option to change the password stored for the amandabackup / CarboniteUser user.
- Please refer to our Knowledge Base article on How to Update the amandabackup / CarboniteUser User Password for more information.