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Configuring Azure for Using Modern Authentication with Carbonite Safe Server Backup

Starting with Carbonite Safe Server Backup (CSSB) 6.8.1 we will support modern authentication with Exchange Online. There are additional steps required to ensure modern authentication will function properly with CSSB. This article explains the procedure for registering Exchange Online in the Azure portal and setting up proper Azure App credentials for use with CSSB.

FAQ: Forever Incrementals - Introduction and Best Practices

Forever Incremental removed the limit on the number of incremental backups allowed on a Windows File System backup. This new feature allows you to remove your full backup cycle and your backups will continue to run incremental backups. This article explains how this feature works and best practices for using it.

Deleting Computers from Your Carbonite Safe Backup Pro Account

Administrators on the Carbonite Safe Backup Pro dashboard can remove computers from their account.

FAQ: How to Install CSSB if the Smart Installer Does Not Work?

If the Smart Installer does not work, an unhealthy NET Framework may be the cause. Please repair the .NET Framework or run the Smart Installer on another computer and transfer the full .EXE file.

Requesting a Courier Recovery Drive for Carbonite Safe Backup Pro

Courier Recovery is the process of contacting Carbonite, working with a Recovery Specialist to retrieve your backup, and receiving a form of media (DVD, external hard drive, etc.) with a copy of your backed up files to your address via mail for a $175.99 fee per computer.

Transferring Your Carbonite Safe Subscription to Restore Files

You can transfer your Carbonite Safe subscription to restore your files to another computer.

Transferring Carbonite Safe Between Windows and Mac

You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.

Requesting a Courier Recovery Drive for Carbonite Safe

You can request Courier Recovery to receive a copy of your backed up files on an external hard drive.

Renewing Your Carbonite Safe Backup Pro Subscription

You can renew or upgrade your Carbonite Safe Pro subscription through your Company Dashboard. Your renewal options depend on your original purchase of Carbonite, but you will have the option to keep your current subscription or to upgrade or downgrade your subscription.

Upgrading Your Carbonite Safe Backup Pro Subscription

You can upgrade your Carbonite Safe Pro subscription through the Dashboard. When you upgrade, you will receive a credit towards your upgraded subscription if there is remaining time on your current subscription.

Deactivating Automatic Renewal for Carbonite Safe Backup Pro

As a Billing Owner, you can deactivate automatic renewal on your account to prevent future purchases on your Carbonite Safe Backup Pro account. 

Viewing Your Carbonite Safe Payment History

You can view your Carbonite Safe payment history through your account.

Changing the Billing Owner

A Carbonite Billing Owner is responsible for entering or re-entering the billing information Carbonite uses to charge the account each year. Only an account that has purchased a subscription will have a Billing Owner. You can change who the Billing Owner is through the Billing Information tab of the Dashboard.

Adding Additional Storage for Carbonite Safe Backup Pro

You can purchase additional storage in increments of 100 GB at any time to continue backing up the computers and servers on your Carbonite Safe Backup Pro account.

Updating to the Latest Version of Carbonite Safe (Mac 2x)

You can update Carbonite to the latest version through the update file in this article.

Updating to the Latest Version of Carbonite Safe (Mac 1x)

You can update Carbonite 1.x to the latest version by reinstalling Carbonite from your account.

Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 2x)

You can update Carbonite 2x to the latest version through the Carbonite update file in this article if Carbonite is already installed on your computer.

Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 1x)

You can update to the latest version of Carbonite 1x through the Carbonite update file in this article if Carbonite is already installed on your computer.

Pending Invite Notification

When an administrator invites a user or another administrator to back up his or her files with Carbonite Safe Pro, the new user or administrator will receive an email with instructions on how to set up his or her account and get started. If the user or other administrator did not receive the instructions to set up his or her account, the sending administrator can take appropriate actions through the Dashboard.

Pending Install Notification

When an administrator adds a computer to another user or administrator, that user or administrator will be able to sign in to his or her account to install Carbonite on his or her computer. If a user or administrator does not install the added computer, there will be an alert within the Notifications tab.

Pending Install Notification

When an administrator adds a computer to another user or administrator, that user or administrator will be able to sign in to his or her account to install Carbonite on his or her computer. If a user or administrator does not install the added computer, there will be an alert within the Notifications tab.

Downloading Your Carbonite Safe Files with Anytime Anywhere Access

You can log into your Carbonite Safe account from any computer to view and download your files with Anytime Anywhere Access.

Creating Recovery Media for a Bare Metal Restore For CSSB 6.x Enhanced

Carbonite Safe Server Backup requires you to create recovery media in order to perform a Bare Metal restore. It is recommended that you create the recovery media after you schedule your first Bare Metal Image backup.

Restoring a Bare Metal Image (CSSB 6.6 or Below) For CSSB 6.x Enhanced

A Bare Metal Image backup can be restored using two methods. You can perform a complete Bare Metal restore or a file/folder level restore. To perform a Bare Metal restore, you first need to create a recovery media. After performing a Bare Image restore, additional steps will be required to recover Microsoft SQL Server, Exchange Server and SharePoint databases.

Creating a Backup Set For CSSB 6.x Enhanced

After launching the product for the first time, you are given the choice to create a new backup set. A backup set defines the parameters for backing up a group of directories or an application. You will be able to configure your backup set by selecting what, where, how, when and for how long you want to back up.

Importing the Cloud Certificate For CSSB 6.x Enhanced

After creating an account and installing Carbonite Safe Server Backup, the cloud certificate will be available for download. To start backup operations to the cloud, download the certificate from your account and import it from the CSSB user interface.

Exchange Database Backup Requirements

Exchange database backups have many requirements. For all versions except Exchange 2003, these requirements include the need for both .NET 4.0 and Powershell 2.0, or higher.

Hyper-V Incremental Backups on Windows Server 2008 R2 Fail

If you are running Windows Server 2008 R2, Hyper-V Incremental backups mail fail with the following error message: A vss snapshot could not be created. Please review backuperrors.txt found at < file path >. Within the backuperrors.txt file, you will see a message similar to the following: FailureMsg="No snapshots to revert were found for virtual machine".

Microsoft Exchange Local Mailbox Backup

The product supports backup of Exchange Local Mailboxes. The product supports Full and Incremental backups of Exchange Mailboxes. Differential backups are not supported. An Exchange Local Mailbox backup allows users to select one or more mailboxes from a local Exchange server for backup and restore, including an individual mailbox.

Additional Information about the Rebuild System Databases Option

The rebuild system databases option is intended to be used following a bare metal restore.This option is available on the Restore page for Microsoft SQL Server and SharePoint backup sets. It allows users to repair Microsoft SQL Server instances from backup without the need for a manual rebuild process.

How to Find the Exchange Server URL

Exchange Local Mailbox backups will attempt to use Exchange Autodiscovery to detect and connect to the Exchange server. If Autodiscovery fails for any reason, you will be prompted to enter the URL of your Exchange server. The product cannot connect to Exchange without this information, and the backups will fail. There are two methods to find your Exchange Server's URL.

How to Add Exchange Impersonation Rights

Exchange Impersonation is used in scenarios in which a single account needs to access many accounts. For Carbonite Safe Server Backup, Exchange Impersonation is used to access mailboxes for backup and restore. When setting up an Exchange Mailbox backup within the product, an administrator account must be provided by the user in order to access Exchange. The product will attempt to assign impersonation rights automatically to the chosen administrator user. If the product cannot automatically assign the impersonation rights, they must be added to the account manually with Powershell.

Setting Up Two Factor Authentication for Your Carbonite Safe Account

You can secure your Carbonite Safe account with two factor authentication. When enabled, it requires you to verify a security code sent to your phone when attempting to sign into your account.

Resetting a Carbonite Safe Backup Pro User's Password

As a Carbonite Safe Pro administrator, you can send a password reset email to your users through the Dashboard. The email contains a link that the user can click to begin the password reset process.

Downloading Your Carbonite Safe Backup Pro Files with Anytime Anywhere Access

You can log into your Carbonite Safe Backup Pro account from any computer to view and download your files with Anytime Anywhere Access.

Creating User Groups

Carbonite Safe Pro administrators can now separate users into groups. Grouping users makes it easier to find a specific user you are looking for.

Purchasing An Additional Carbonite Safe Subscription

You can purchase a Carbonite Safe subscription for each computer that you’d like to back up.

Restoring All of Your Files for Carbonite Safe Backup Pro

You can use Carbonite's Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.

Installing Carbonite Safe Backup Pro and Initial Backup Selections

After Carbonite Safe Pro Users and Administrators have completed their registration, they can sign into their account and install Carbonite Safe Pro on their computer. When installing Carbonite for the first time, you have the option to begin your backup with Automatic or Manual selections.

Changing Your Carbonite Backup Nickname

You can change the nickname of your Carbonite backup to make it easier to distinguish from other backups on your account.

Applying an Available Carbonite Safe Subscription

You can apply an unused Carbonite subscription to extend your expired subscription.

Installing Webroot SecureAnywhere Antivirus (Mac)

You can install Webroot SecureAnywhere from your account to protect your computer from malware and viruses.

Adding a Webroot Antivirus Keycode to Your Carbonite Safe and Webroot SecureAnywhere Account

After you purchase Webroot SecureAnywhere from Webroot.com, you can add the keycode to your Carbonite Safe and Webroot SecureAnywhere account.

Adding a Carbonite Safe Activation Code to Your Carbonite Safe Account

You can add a Carbonite Safe activation code purchased from a retail store to your Carbonite Safe account.

Creating a Webroot Business Endpoint Protection Account

After purchasing a Webroot Business Endpoint Protection add-on, you will need to create a Webroot account to access your keycode and install Webroot on your computer.

Viewing Your Webroot Business Endpoint Protection Payment History

You can view your Webroot Business Endpoint Protection payment history from your Carbonite account.

Enrolling Webroot Business Endpoint Protection in Automatic Renewal

You can enroll a valid credit card in automatic renewal, so your Webroot Business Endpoint Protection Antivirus add-on automatically renews at the expiration date.

Renewing Webroot Business Endpoint Protection Antivirus

You can manually renew your Webroot Business Endpoint Protection Antivirus add-on so you can continue protecting your devices from viruses and malware.

Deactivating Automatic Renewal for Webroot Business Endpoint Protection Antivirus

You can deactivate automatic renewal for your Webroot Business Endpoint Protection Antivirus add-on that was purchased with Carbonite to prevent future renewals.

Installing Webroot Business Endpoint Protection Antivirus

You can install your Webroot Business Endpoint Protection Antivirus add-on from your Webroot portal.

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