Support
Contact
Sign In
Carbonite Support > Search Results
Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
You searched for "update" in
Search Results
Carbonite for Mac Showing Account is Disabled Following Update to Sequoia
This article details a new security in Sequoia (macOS 15.0) and its impact on the Mac 2x backup functionality.
Configuring Automatic Updates for CSSB 6.x For CSSB 6.x Enhanced
You can configure Carbonite Safe Server Backup to automatically update when a newer version of the product is available.
Message: "Please retry the version update. There was an error when we tried to update Carbonite Safe Server Backup..."
A banner appears at the top of the CSSB client that says “Please retry the version update. There was an error when we tried to update Carbonite Safe Server Backup. Please try again. (CSSB will restart as part of the update process).” It looks like the banner cannot be closed.
Configuring Windows Update
Windows Updates are set to install automatically by default on most versions of the Windows operating system. Installing Windows Updates can cause the computer to restart. If the computer restarts during a Carbonite restore, it could significantly increase restore time. Carbonite recommends configuring automatic Windows Updates during long restores to prevent interruptions and reduce the overall restore time.
How to Change the amandabackup / CarboniteUser User Password For CSSB 6.x Enhanced
The amandabackup / CarboniteUser user password can be updated within the user interface. The "Update Password" command updates the password for the amandabackup / CarboniteUser user in the product's internal MySQL database and for its background services.
How to Change the amandabackup / CarboniteUser User Password For CSSB 5.x & 6.x Classic
The amandabackup / CarboniteUser user password can be updated using the Update Password command by navigating to Preferences; Advanced; Update Password, within the user interface. This command updates the password for the amandabackup / CarboniteUser user in the product's internal MySQL database and for its background services.
Updating to the Latest Version of Carbonite Safe
You can update to version of Carbonite Safe with this article.
Updating to the Latest Version of Carbonite Safe Backup Pro
You can update to the latest version of Carbonite through the Carbonite InfoCenter / application if you are on a PC, or by reinstalling Carbonite if you are on a Mac.
Updating to the Latest Version of Carbonite Safe (Mac 2x)
You can update Carbonite to the latest version through the update file in this article.
Updating to the Latest Version of Carbonite Safe (Mac 1x)
You can update Carbonite 1.x to the latest version by reinstalling Carbonite from your account.
Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 2x)
You can update Carbonite 2x to the latest version through the Carbonite update file in this article if Carbonite is already installed on your computer.
Updating to the Latest Version of Carbonite Safe Backup Pro (Mac 1x)
You can update to the latest version of Carbonite 1x through the Carbonite update file in this article if Carbonite is already installed on your computer.
Updating to the Latest Version of Carbonite Safe Server Backup
You can update to the latest version of Carbonite Safe Server Backup by logging into your Carbonite account.
Reinstalling Carbonite Safe
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Reinstalling Carbonite Safe (Mac 2x)
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Known Issue: The CSSB User Interface Does Not Show Backup Sets Following Upgrade to 6.8 Build 6105
Following security updates in CSSB 6.8 Build 6105 you may find that the CSSB UI does not reflect the previously configured backup sets. This article details how to address this issue.
Windows Defender Controlled Folder Access and Carbonite
Controlled Folder Access is a feature included in Windows Defender for the Windows 10 Fall Creator’s Update. It is designed to prevent ransomware from encrypting your files. Controlled Folder Access can prevent Carbonite from being installed or updated, and it can also prevent Carbonite from being able to back up and restore your files. At this time, it is not recommended to actively use both Controlled Folder Access and Carbonite on the same computer.
Checking Your Backup Progress
When Carbonite finishes backing up a file, the status indicator in the Carbonite application will update. If Carbonite does not appear to be moving, it is most likely backing up a large file.
Changing Your Carbonite Safe Backup Pro Security Questions
You can only update your security questions through our website.
Message: "[CURLE_SSL_CACERT_BADFILE]"
A certificate file is required to negotiate a secure connection to the cloud. The name of certificate file is cloud-bundle.crt If the location of the certificate file is listed improperly in the global configuration file, a secure connection to the cloud cannot be established. The configuration file named zib.conf will have to be manually updated with the new location of the certificate file.
Storage Quota Exceeded for Carbonite Safe Server Backup (6.x) For CSSB 6.x Enhanced
To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.
Advanced Options (CSSB 6.x) For CSSB 6.x Enhanced
On the Advanced page, the Global Settings allow you to set options for Data Transfer and Networking, Retention Policy Enforcement, directories used for backup and restore operations, and the ability to update the amandabackup / CarboniteUser user password.
Message: "Smart Installer has Stopped Working"
The Smart Installer for Carbonite Safe Server Backup (CSSB) ensures the computer has CSSB’s prerequisites installed and updates the CSSB software to the latest available version. The Smart Installer is compatible only with modern operating systems.
Storage Quota Exceeded for Carbonite Safe Server Backup (5.x) For CSSB 5.x & 6.x Classic
To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.
Changing Your Email Address for Your Carbonite Safe Account
You can sign into your Carbonite Safe account to update your email address.
Message: "The Program Can't Start Because api-ms-win-crt-*-l1-1.0.dll is Missing from Your Computer"
A required component for the Carbonite Safe Server Backup software could not install completely due to a missing Windows Update.
Message: “Carbonite is trying to add a new helper tool”
During a Carbonite install or update, a window appears that says “Carbonite is trying to add a new helper tool” and entering your Carbonite password does not allow you to install the app.
Reinstalling Carbonite Safe (Mac 1x)
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced
Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.
Changing Your Email Address for Carbonite Safe Backup Pro
You can only change the email address associated with Carbonite after signing into your Carbonite account on our website.
Reinstalling Carbonite Safe Backup Pro
You can reinstall Carbonite by signing into your account. Users can only reinstall computers that are associated with their username.
Migrating from Carbonite Mac 1x to Mac 2x
To enhance the customer experience, we are providing a migration path from the legacy Mac version (1.x) to the latest version (2.x). Due to technical differences between the two versions, backups cannot be directly upgraded. As a result, customers will need to start a new backup after installing version 2.x.
Killer Control Center and Carbonite
This article details the impacts of the Killer Control Center to Carbonite Safe and provides directions on how to address issues caused by Killer Control Center
Configuring Azure for Using Modern Authentication with Carbonite Safe Server Backup
Starting with Carbonite Safe Server Backup (CSSB) 6.8.1 we will support modern authentication with Exchange Online. There are additional steps required to ensure modern authentication will function properly with CSSB. This article explains the procedure for registering Exchange Online in the Azure portal and setting up proper Azure App credentials for use with CSSB.
Message: “CarboniteAlerts is damaged and can't be opened."
After updating to MacOS Ventura, you may start to see continuous pop-ups reporting that the “CarboniteAlerts” is damaged and cannot be opened. Interacting with the window will report a second error and then repeat the pop-ups.
Transferring Your Carbonite Safe Subscription to Restore Files
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Troubleshooting Login Errors on iOS
In some cases, you will run into issues interacting with your account via Safari or your mobile app. This article contains common troubleshooting steps to take to correct for these issues.
FAQ: What is the amandabackup / CarboniteUser User? (CSSB 6.x) For CSSB 6.x Enhanced
What is the amandabackup / CarboniteUser User?
Deleting CSSB Backup Data For CSSB 6.x Enhanced
As a best practice, one should always set a Retention Policy that best suits their business needs. Data that meets its Retention Policy is automatically removed from the cloud, providing lower costs and easier quota management. A user can also delete data manually from the cloud for any reason.
Searching For Files to Restore
You can use Carbonite's Search and Restore function to restore files to their original location or to the desktop.
Restoring Recently Deleted Files
You can view a list of recently deleted files with the Carbonite software and restore them to the original location or to the desktop.
Importing Internet Explorer Favorites
Your Internet Explorer favorites are individual files. They are shortcuts to web sites you choose to save. You can restore your Internet Explorer favorites with the Carbonite Backup Drive and move them to the correct location on your computer.
Latest Product Versions
Carbonite Safe is available for Windows, Mac and Windows Server Operating Systems. You can upgrade to the latest version by reinstalling Carbonite from within your account.
Carbonite Windows Version Release Notes
Carbonite Version 6.5.1 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.
Creating a Backup Set For CSSB 6.x Enhanced
After launching the product for the first time, you are given the choice to create a new backup set. A backup set defines the parameters for backing up a group of directories or an application. You will be able to configure your backup set by selecting what, where, how, when and for how long you want to back up.
Importing the Cloud Certificate For CSSB 6.x Enhanced
After creating an account and installing Carbonite Safe Server Backup, the cloud certificate will be available for download. To start backup operations to the cloud, download the certificate from your account and import it from the CSSB user interface.
FAQ: What Is Cloud Backup?
What Is cloud backup?
Known Issue: The OpenMarkup.log File Grows to a Very Large Size (CSSB 6.x) For CSSB 6.x Enhanced
There is a file named OpenMarkup.log located in the Windows %TEMP% directory. In some cases, this file can grow to a very large size when the CSSB user interface is interacting with Java.
Optimizing Carbonite's Internal Database
Carbonite Safe Server Backup (CSSB) utilizes an internal database to store information about the backups. This database will grow in size as time passes and more backups are performed and deleted. Every CSSB installation includes a script that will optimize database performance and space usage on disk. If performance of backups degrades or if the database grows excessively large, it may be necessary to optimize the database.
Collecting Log Information if the User Interface Will Not Launch
In rare cases, the user interface will not launch. This makes it difficult to troubleshoot issues, as most support options are contained within the user interface. In such circumstances, additional steps must be taken to collect the log files.
Feedback