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Important Things to Know About Carbonite Safe Backup Pro as You Get Started
This article contains information about Carbonite Safe Backup Pro that you may not be aware of when first installing the software.
Backing Up Files on an External Hard Drive
You can back up files on a compatible external hard drive with Carbonite.
Backing Up Files on an External Hard Drive (Mac 1x)
You can use Carbonite to back up files on an external hard drive from Carbonite within the Apple System Preferences.
Upgrading Your Carbonite Safe Subscription
You can upgrade your Carbonite Safe plan to a Carbonite Safe Plus or Prime subscription to backup an external hard drive, automatically back up video files, and take advantage of Courier Recovery.
Backing Up Files on an External Hard Drive (Mac 2x)
You can use Carbonite to back up files on a Mac external hard drive from the Carbonite application.
Known Issue: System State Backup Fails and the System Writer is Missing
The product uses the Volume Shadow Copy Service (VSS) to perform backups of your Windows-based machine. VSS has several writers that are used for this purpose. You can return a list of VSS writers by opening a command prompt and entering the command vssadmin list writers. The names of these writers are mostly self-explanatory. The SQL Writer is for backups of SQL. The System Writer is for backups of System State, and so on.
Unlimited Backup for Carbonite Safe
Carbonite Safe plans will allow you to backup unlimited amount of data on one PC, where one PC includes one internal hard drive.
Carbonite Release Notes (Mac 2x)
You can view the latest Carbonite release notes in this article.
Carbonite Plans and Features
This article covers the Carbonite Safe plans, features, and prices.
How to Use External or Mapped Network Drives with CSSB For CSSB 6.x Enhanced
External drives and network mapped drives can be used with the product for storage of backup data. The product can also perform backups of data on an external or network mapped drive.
Determining the Status of Your Backup (Mac 2x)
You can determine the status of your Carbonite backup through the Carbonite icon or the Carbonite User Interface.
Removing Files From Your Backup
You can remove files, folders, and drives from the computer that has Carbonite installed and the deselected files will be removed from Carbonite backup within 72 hours.
Requesting a Courier Recovery Drive for Carbonite Safe Backup Pro
Courier Recovery is the process of contacting Carbonite, working with a Recovery Specialist to retrieve your backup, and receiving a form of media (DVD, external hard drive, etc.) with a copy of your backed up files to your address via mail for a $175.99 fee per computer.
Migrating from Carbonite Mac 1x to Mac 2x
To enhance the customer experience, we are providing a migration path from the legacy Mac version (1.x) to the latest version (2.x). Due to technical differences between the two versions, backups cannot be directly upgraded. As a result, customers will need to start a new backup after installing version 2.x.
Storage of Data After Deleting Files from Your Computer
When Carbonite scans for files to back up, it also removes deleted files from the backup to keep it up-to-date. Depending on your plan, Carbonite removes deleted files after 30 or 60 days from the date they were deleted from the computer.
Restoring a Bare Metal Image (CSSB 6.6 or Below) For CSSB 6.x Enhanced
A Bare Metal Image backup can be restored using two methods. You can perform a complete Bare Metal restore or a file/folder level restore. To perform a Bare Metal restore, you first need to create a recovery media. After performing a Bare Image restore, additional steps will be required to recover Microsoft SQL Server, Exchange Server and SharePoint databases.
How to Use External or Mapped Network Drives with CSSB For CSSB 5.x & 6.x Classic
External drives and network mapped drives can be used with the product for storage of backup data. The product can also perform backups of data on an external or network mapped drive.
Message: “Your hard drive has been disconnected”
During a backup, a Carbonite alert appears with “You hard drive has been disconnected”. If Carbonite cannot detect your drive, Carbonite will remove the backup for that drive after 30 or 60 days.
Restoring a Bare Metal Image (CSSB 6.7 and above)
A Bare Metal Image backup can be restored using two methods. You can perform a complete Bare Metal restore or a file/folder level restore. To perform a Bare Metal restore, you first need to create a recovery media. After performing a Bare Image restore, additional steps will be required to recover Microsoft SQL Server, Exchange Server and SharePoint databases.
Requesting a Courier Recovery Drive for Carbonite Safe
You can request Courier Recovery to receive a copy of your backed up files on an external hard drive.
Selecting Files for Backup
Carbonite automatically selects the data associated with your computer profiles. You can select additional data by right-clicking on the file or folder and selecting Carbonite; Back this up.
Selecting Files for Backup (Mac 1x)
This article explains how to select files for backup with the Carbonite version 1x for Mac.
Important Things to Know About Carbonite Safe as You Get Started
This article contains information about Carbonite Safe that you may not be aware of when first installing the software.
FAQ: What Is Cloud Backup?
What Is cloud backup?
Known Issue: Carbonite Safe Server Backup Installation Fails with Error 1327
When attempting to install Carbonite Safe Server Backup, the installation fails with Error 1327.
Restoring from a Courier Recovery Drive for Carbonite Safe Backup Pro
You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.
Determining the Status of Your Backup (Mac 1x)
You can determine the status of your Carbonite backup through the Carbonite Preference pane.
File Types Carbonite Backs Up for Carbonite Safe Backup Pro (Mac 2x)
Carbonite automatically backs up the files that are most important to you. By intelligently scanning your computer, Carbonite does not select unnecessary file types, which improves backup and restore speeds. However, less common user-created data can be manually added to your Carbonite backup.
File Types Carbonite Backs Up for Carbonite Safe Backup Pro (Mac 1x)
Carbonite automatically backs up the files that are most important to you. By intelligently scanning your computer, Carbonite does not select unnecessary file types, which improves backup and restore speeds. However, less common user-created data can be manually added to your Carbonite backup.
Message: "The backup archive could not be read"
While performing an upload from disk, either as part of a Backup to Disk and Cloud operation or following a Backup to Disk operation, you could experience backup issues. If the upload to disk fails, the following error message will appear: The backup archive could not be read. Please verify that the disk is connected and in good health.
Configuring Full Disk Access for Carbonite (Mac 1x)
With the release of macOS Catalina, Carbonite must be granted access to Full Disk Access to allow the backup and restore of your files.
Moving Carbonite Safe to Another Windows Computer
You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.
Restoring from a Courier Recovery Drive for Carbonite Safe Plans
You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.
File Types Carbonite Backs Up for Carbonite Safe (Mac 1x)
Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, etc. With the Carbonite Safe Basic plan, video files are not selected for back up by default. They need to be added to your backup manually.
Restoring Files
You can browse and restore files from your backup within the Carbonite application.
File Types Carbonite Backs Up for Carbonite Safe (Mac 2x)
Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, etc. With the Carbonite Safe Basic plan, video files are not selected for back up by default. They need to be added to your backup manually.
File Types Carbonite Backs Up for Carbonite Safe
Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.
Known Issue: Backups Fail with the Error "Could not write to disk"
While performing a Backup to Disk, the backup will fail with the error "Could not write to disk", if the disk becomes inaccessible for any reason.
Carbonite Windows Version Release Notes
Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.
Supported Drive Formats for Carbonite Safe
Carbonite supports current drive formats.
Windows File System Backup For CSSB 6.x Enhanced
The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.
Windows File System Backup For CSSB 5.x & 6.x Classic
The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.
Restoring Carbonite Safe Server Backup to a Different Computer For CSSB 5.x & 6.x Classic
You can restore your backed up data originating from one computer to a different computer. This method is mostly used to create a clone of the original system. Restoring to a different computer requires some additional steps before you can launch the actual restore process.
Restoring Carbonite Safe Server Backup to a Different Computer For CSSB 6.x Enhanced
You can restore your backed up data originating from one computer to a different computer. This method is mostly used to create a clone of the original system. Restoring to a different computer requires some additional steps before you can launch the actual restore process.
Message: "Schedules could not be added or modified" For CSSB 6.x Enhanced
The following error appears when trying to add a backup schedule or save a backup set: Schedules could not be added or modified. This error occurs when the product is unable to save changes to one or more backup schedules within a backup set. This error may appear when updating the schedule for a backup that did not run as scheduled.
Known Issue: Mapped Network Drives Do Not Appear in the CSSB User Interface For CSSB 6.x Enhanced
If you are running Windows Vista, Windows Server 2008, or later, you may not be able to select mapped network drives for backup. Although, mapped network drives appear in Windows Explorer, they are not visible in the CSSB user interface.
Moving Local Backups to a New Folder For CSSB 6.x Enhanced
It is sometimes necessary to move local backups from one location to another on disk. The Move Backup function ensures that Carbonite Safe Server Backup can locate, manage, and restore local backups after they have been moved.
Restoring the Windows System State For CSSB 6.x Enhanced
The product supports the recovery of Windows System State by restoring the Registry, Boot files, System files, Active Directory and more. The product offers recovery of Windows System State on all the supported Windows platforms. The entire contents of the Windows System State backup will be restored. Selective restore of individual System State components is not possible. By default, System State will restore to the original location and overwrite existing files.
Restoring a MailStore Archive For CSSB 6.x Enhanced
MailStore archives can be restored to any system using Carbonite Safe Server Backup. MailStore archives cannot be restored to their original location. An alternate location must be specified.
Restoring the Windows File System For CSSB 6.x Enhanced
For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.
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