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Transferring Your Carbonite Safe Subscription to Start a New Backup (Mac 1x)

You can transfer your Carbonite Safe subscription to another computer to start a new backup.

Moving Local Backups to a New Folder For CSSB 6.x Enhanced

It is sometimes necessary to move local backups from one location to another on disk. The Move Backup function ensures that Carbonite Safe Server Backup can locate, manage, and restore local backups after they have been moved.

Resources For New Carbonite Safe Backup Pro Users

If you are new to Carbonite Safe Backup Pro, the following videos and articles may help you get started.

How to Start a New Backup with CSSB For CSSB 6.x Enhanced

You can start a new backup with CSSB at any time. Within the Backup Details page, click the Backup Now button and follow the on-screen instructions.

Adding a New Backup Set (CSSB 6.x) For CSSB 6.x Enhanced

You can add additional backup sets within the CSSB Enhanced Interface by clicking Add New Backup Set.

How to start new cloud backups with Carbonite Safe Server Backup

This article explains how to start new cloud backups with Carbonite Safe Server Backup.

Transferring Your Carbonite Safe Subscription to Start a New Backup

You can transfer your Carbonite Safe subscription to another computer to start a new backup.

Message: “Carbonite is trying to add a new helper tool”

During a Carbonite install or update, a window appears that says “Carbonite is trying to add a new helper tool” and entering your Carbonite password does not allow you to install the app.

Transferring Your Carbonite Safe Subscription to Start a New Backup (Mac 2x)

You can transfer your Carbonite Safe subscription to another computer to start a new backup.

Moving Carbonite Safe to Another Windows Computer

You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.

Restoring Previous Versions of Files or Folders for Mac 2x

This article details the newly available file and folder version restore functionality within Carbonite Safe for Mac version 2.10

Migrating from Carbonite Mac 1x to Mac 2x

To enhance the customer experience, we are providing a migration path from the legacy Mac version (1.x) to the latest version (2.x). Due to technical differences between the two versions, backups cannot be directly upgraded. As a result, customers will need to start a new backup after installing version 2.x.

Carbonite for Mac Showing Account is Disabled Following Update to Sequoia

This article details a new security in Sequoia (macOS 15.0) and its impact on the Mac 2x backup functionality.

ISS: Difficulty Restoring Legacy Bare Metal Image Backups

Restoring Legacy Bare Metal Backups can fail on newer versions of CSSB.

FAQ: Forever Incrementals - Introduction and Best Practices

Forever Incremental removed the limit on the number of incremental backups allowed on a Windows File System backup. This new feature allows you to remove your full backup cycle and your backups will continue to run incremental backups. This article explains how this feature works and best practices for using it.

Importing into Microsoft Outlook

When Carbonite restores your Microsoft Outlook data to your computer, you will need to import the data back into your Outlook program to restore your email data. This article explains how to import Outlook data. You may need to first restore your Outlook data before you can import it. Newer versions of Outlook typically store your email data in your Documents folder. Older versions of Outlook often store your emails in the AppData folder.

Pending Invite Notification

When an administrator invites a user or another administrator to back up his or her files with Carbonite Safe Pro, the new user or administrator will receive an email with instructions on how to set up his or her account and get started. If the user or other administrator did not receive the instructions to set up his or her account, the sending administrator can take appropriate actions through the Dashboard.

Creating a Backup Set For CSSB 6.x Enhanced

After launching the product for the first time, you are given the choice to create a new backup set. A backup set defines the parameters for backing up a group of directories or an application. You will be able to configure your backup set by selecting what, where, how, when and for how long you want to back up.

General Data Protection Regulation (GDPR)

If you are doing business in the European Union (EU), you will need to comply with the new General Data Protection Regulation (GDPR). For a comprehensive breakdown of GDPR and how specific Carbonite solutions support GDPR compliance for EU organizations, please review the following Carbonite article.

How Your Hardware ID Works with Carbonite Installer

Carbonite will continue running if you change the hardware on your PC. If you have changed the hardware on your PC and try to deploy Carbonite to reinstall the software, it will check the Hardware ID and match determine if it already exists on the account. If it does, then it will match up the computer and reinstall. Otherwise, it will create a new computer on the account.

Relocating the misc Folder

The product uses the misc folder as temporary space during some backup operations. Disk space limitations may make successful backup runs impossible. In these instances, the misc folder within the product needs to be relocated to a drive with more space. To move the misc folder to a new location, you must edit the Windows Registry and move some existing files.

Known Issue: Unable to Select Files for Back Up

Some files such as pictures and .PDFs can occasionally be marked as temporary files due to the nature of the software used to create or import them. Files with the temporary attribute cannot be backed up by Carbonite. In most cases, a new copy of the file can be created that would remove this attribute and allow Carbonite to select it for backup. This can be done by zipping the file with the Windows compression tool, and then unzipping it.

File Locations Excluded from Backup for Carbonite Safe Backup Pro

Carbonite does not back up files that are larger than 1TB (terabyte), or that might cause conflicts with your operating system when restored. Generally, these files will be correctly pre-installed when you upgrade the operating system on your existing computer or when you purchase a new computer.

Restoring All of Your Files for Carbonite Safe Backup Pro

You can use Carbonite's Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.

Known Issue: Carbonite Safe Server Backup Service(s) Goes into a Bad State After Upgrading

After upgrading to a new version, CSSB service (s) goes into a bad state where the servic(s) are stopped, missing, not running, or cannot be started.

Locating Your Files After a Restore

Carbonite can restore your files to their original location or a new location of your choosing. If your files do not appear in their original locations, check your user folders (e.g. My Documents, Pictures, My Music, etc.).

Adding Computers to Your Carbonite Safe Backup Pro Account

As an Administrator, you can add additional computers to your Carbonite Safe Backup Pro account. After Carbonite is installed, the new backup will contribute to the shared storage amount for your current Carbonite plan.

Importing Your iTunes Media

You can import your backed up iTunes music into iTunes by restoring the iTunes folder to a new location on your computer and then moving it back to the default location of your iTunes music folder.

Importing your Contacts in Address Book

You can restore your backed up Address Book contacts to a new location on your Mac, and then import them directly into your Address Book program.

Importing Apple Photos

You can import your restored photos and videos that were used in Apple Photos by restoring the files to a new location and using the import function within the Photos app.

Importing Apple Mail

You can import your restored mail by restoring the mail to a new location and using the import function with the Mail app.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not back up operating system files because they can cause system conflicts when restored. These files are typically reinstalled when you upgrade the operating system on your existing computer or when you purchase a new computer.

File Types Excluded from Backup for Carbonite Safe Backup Pro

Carbonite does not backup files that could cause conflicts with your operating system when restored. Generally, these files will be reinstalled when you upgrade the operating system on your existing computer, or when you purchase a new computer.

Changing Your Credit Card for Carbonite Safe Backup Pro

Billing Owners are able to change the credit card on file for their company through the Dashboard. If the Billing Owner is changed, the new Billing Owner will have to add new credit card information.

Message: "Cloud Connection Error " For CSSB 6.x Enhanced

When attempting a backup operation, creating a new backup set, or when checking the cloud connection, the following cloud connection error appears: "Unable to connect to the cloud storage provider. Please check your internet connection, then try again."

Restoring All of Your Files for Carbonite Safe Backup Pro (Mac 2x)

You can install Carbonite on a new Mac and restore all of your files with the Carbonite interface.

Restoring All of Your Files for Carbonite Safe Backup Pro (Mac 1x)

You can install Carbonite on a new Mac and restore all of your files with the Carbonite System Preference pane.

Entering and Exiting Recover Mode (Mac 1x)

Recover Mode prevents changes from being made to your backup so you can perform a restore. If you transfer your Carbonite subscription to a new computer or replace the hard drive on your current computer, Carbonite will automatically start up in Recover Mode. Recover Mode can be enabled through the Carbonite Preference pane.

Message: "[CURLE_SSL_CACERT_BADFILE]"

A certificate file is required to negotiate a secure connection to the cloud. The name of certificate file is cloud-bundle.crt If the location of the certificate file is listed improperly in the global configuration file, a secure connection to the cloud cannot be established. The configuration file named zib.conf will have to be manually updated with the new location of the certificate file.

Number of Successful Full Backups to Retain For CSSB 6.x Enhanced

A retention policy controls the period of time that a backup is kept. By default, Carbonite Safe Server Backup (CSSB) uses a cycle-based retention policy. A backup cycle is defined as a full backup and all associated incremental or differential backups. When a new full backup completes, the oldest excess backup cycle is removed within 24 hours. You can control how many old backup cycles to keep.

No Loss Recovery or Delete Existing Transaction Logs for Microsoft Exchange Restores

There are two new options for restores of Microsoft Exchange databases when restoring to the original location. No Loss Restore will not delete existing transaction logs and once the restore is complete, Exchange will perform a roll-forward recovery if all sequential transaction logs are found. Delete existing transaction logs will delete any transaction logs found in the Log directory of the restored Mailbox Database(s), Public Folder Database(s), and/or Storage Group(s).

Configuring Automatic Updates for CSSB 6.x For CSSB 6.x Enhanced

You can configure Carbonite Safe Server Backup to automatically update when a newer version of the product is available.

Message: "Windows couldn't create this account. Please choose a different location for these files."

While configuring a full restore with the Restore Wizard, Carbonite will give you options to restore the user files of each active user in the backup. If a backed up user does not exist on the new computer, Carbonite can create a new user to restore to. In some cases, you may see the error "Unable to create the [username] account". This article overviews restoring to an alternate location.

Rotating Local Backup Drives

Carbonite Safe Server Backup does not support rotating its backup location. You should not rotate the disk/drive where CSSB stores data. This “Backup Location” should be static and unchanging. Changes to it should be sparing, at best, and utilize the Move Backups functionality in CSSB when they do occur. However, you may COPY the backups from the Backup Location to another drive or drives (you should not move, delete, or otherwise manually modify the data in the Backup Location, but COPY is safe). This new drive could be rotated out. This allows you to have a rotate-capable location without interfering with CSSB’s operation.

Transferring Your Carbonite Safe Subscription to Restore Files (Mac 1x)

You can move your Carbonite subscription to a new or repaired computer by signing into your Carbonite account and installing the Carbonite Safe software on the new computer.

Message: "Error 1722: Carbonite Safe Server Backup installation failed."

Error 1722 is a generic error that can occur during a new installation of the product or when upgrading from one version to another. This error appears when an unexpected problem occurs that the installation process cannot handle.

Message: "The Carbonite installer has expired"

This article explains how to download a new copy of the Carbonite installer for Carbonite Safe and Carbonite Safe Backup Pro when the you receive a message that the installer has expired.

Transferring Carbonite Safe Backup Pro to Another Computer

You can transfer a computer backup from your Carbonite Safe Backup Pro account to another computer to restore or start a new backup.

Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced

Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.

INF: Rosetta Support Ending on macOS

Apple is completing the transition to Apple silicon. As a result, Rosetta support Is being phased out for Intel-only macOS apps.

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