List of Windows Events Created by Carbonite Safe Server Backup

Carbonite Safe Server Backup logs an event in the Windows Application Event logs after every backup, upload, download, and restore operation. These events can be used as another way to track and monitor the status of your backups.

FAQ: How do I configure a backup set with Carbonite Safe Server Backup?

How do I configure a backup set with Carbonite Safe Server Backup?

Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started due to Log on Failure"

When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started due to a log on failure, Carbonite Safe Server Cloud Controller could not be started due to a log on failure, Carbonite Safe Server Backup Controller and Carbonite Safe Server Cloud Controller could not be started due to a log on failure.

Known Issue: Carbonite Safe Server Backup Service(s) Goes into a Bad State

When Carbonite Safe Server Backup attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message stating that one of CSSB's services could not be started. However, the error can appear at any time.

Uninstalling Carbonite Safe Server Backup For CSSB 6.x Enhanced

Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.

Uninstalling Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic

Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.

Routing Carbonite Safe Server Backup Network Traffic

It is sometimes necessary to route internet traffic for performance, compliance, or other reasons. The product reaches out to several endpoints, and access must be granted to all of them. CSSB communicates over SSL on port 443 for all three endpoints.

Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started Because Another Program is Using The Same Port" For CSSB 6.x Enhanced

When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started because another program is using the same port, Carbonite Safe Server Cloud Controller could not be started because another program is using the same port, Carbonite Safe Server Backup Controller and Carbonite Server Cloud Controller could not be started because another program is using the same port.

Reinstalling Carbonite Safe Server Backup

Carbonite administrators can reinstall the product by signing into their account. Within the Backup Dashboard, you can view backup details as well as install.

Moving the Carbonite Safe Server Backup Database

In cases where the product's database grows and there is no more disk space, the backup will fail. To help resolve this problem, you can move the database to another location with sufficient disk space.

Getting Started with Carbonite Safe Server Backup For CSSB 6.x Enhanced

Administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. After launching Carbonite Safe Server Backup for the first time, you will be able to configure your backup set by selecting what, where, how, when and for how long you would like to back up. CSSB supports the backup of NTFS file systems, ReFS file systems, Windows system state, Microsoft SharePoint, Microsoft Exchange server, SQL server, MySQL server, Oracle server, Hyper-V hosts and hosted virtual machines, and Bare Metal images. Carbonite Safe Server Backup supports full, differential and incremental backups. Whether you are restoring your data to the original backed up computer or to a different computer, Carbonite Safe Server Backup makes the process quick and easy.

Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced

Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.

Changing the Default Port Used by the ZCBService

The ZCBService requires the use of TCP port 10085. If this port is in use, the service cannot start.

Microsoft SQL Server Backup For CSSB 5.x & 6.x Classic

Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.

Configuring Carbonite to Work With Authenticated Proxy Servers For CSSB 6.x Enhanced

You can use authenticated proxy servers with CSSB 4.7 and above. The username and password for the proxy server must be manually entered into the appropriate configuration file.

Relocating the misc Folder

The product uses the misc folder as temporary space during some backup operations. Disk space limitations may make successful backup runs impossible. In these instances, the misc folder within the product needs to be relocated to a drive with more space. To move the misc folder to a new location, you must edit the Windows Registry and move some existing files.

Special Instructions for Installing CSSB Version 5.6

Carbonite Safe Server Backup version 5.6 is intended for users on legacy operating systems where installation of the modern 6.x version is impossible. Unlike the modern 6.x version, CSSB 5.6 requires that you apply a patch before it will function correctly. You must apply the patch after any install or re-install of CSSB 5.6. This includes upgrading to 5.6 from a lower version. Review this article for more information.

Message: "Cloud Connection Error " For CSSB 6.x Enhanced

When attempting a backup operation, creating a new backup set, or when checking the cloud connection, the following cloud connection error appears: "Unable to connect to the cloud storage provider. Please check your internet connection, then try again."

Message: "[CURLE_SSL_CACERT_BADFILE]"

A certificate file is required to negotiate a secure connection to the cloud. The name of certificate file is cloud-bundle.crt If the location of the certificate file is listed improperly in the global configuration file, a secure connection to the cloud cannot be established. The configuration file named zib.conf will have to be manually updated with the new location of the certificate file.

Command Line Installation and Configuration of CSSB 6.0 - 6.3 For CSSB 6.x Enhanced

It is possible to record the installation of Carbonite Safe Server Backup and export the backup set configuration. Once created, the installation recording and exported backup set configuration can be used to install CSSB via the command line on any number of other machines.

Known Issue: Backup Failed for Too Many Files For CSSB 6.x Enhanced

If you receive an error message stating the backup failed for too many files, you can adjust certain settings in the user interface and on your computer. This problem can be caused by many different things such as files being opened, locked, in-use and located on a network drive, or the VSS snapshot not been able to be created.

Message: "One or more files could not be restored"

If after a restore you receive a warning stating one or more files could not be restored, the RestoreErrors.txt file will display which files could not be restored and the reason.

Message: "Index Creation Failed"

If the product is unable to create or write to a file in the C:\Program Files\Carbonite\Carbonite Safe Server Backup(x64)\Database\Temp\ directory, you will receive an error message stating index creation failed. To help resolve this problem, ensure the latest version of Carbonite Safe Server Backup is installed.

Microsoft SQL Server Backup For CSSB 6.x Enhanced

Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.

Message: "Insufficient System Resources Exist"

If you are running Windows Server 2003 or Windows XP, and you encounter an error message stating Insufficient system resources exist to complete the requested service, it indicates the system has likely run out of paged pool memory to use for backups. This is a known issue with VSS-based backups on Server 2003 computers. Though rare, Windows XP computers occasionally face this issue as well.

Microsoft SharePoint Backup

The product supports back up Microsoft SharePoint in standalone and single-server farm configuration. Backups of multi-server SharePoint farm configurations are not supported. CSSB performs full and differential backups of the SharePoint data based on the modification time.

Known Issue: Backup Failed for Too Many Files For CSSB 5.x & 6.x Classic

If you receive an error message stating the backup failed for too many files, you can adjust certain settings in the user interface and on your computer. This problem can be caused by many different things such as files being opened, locked, in-use and located on a network drive, or the VSS snapshot not been able to be created.

Known Issue: The CSSB User Interface Does Not Open

In some cases, you may encounter issues opening the Carbonite Safe Server Backup software on your computer. The CSSB user interface may appear to partially load or will not open at all. This issue can be resolved by correcting the CSSB shortcut and, if needed, reinstalling Amazon Corretto 8, which is required to run the CSSB user interface.

Security Bulletin for Carbonite Safe Server Backup 09-12-2025

RCE vulnerability has been discovered in OpenText™ Carbonite Safe Server Backup.

Configuring Azure for Using Modern Authentication with Carbonite Safe Server Backup

Starting with Carbonite Safe Server Backup (CSSB) 6.8.1 we will support modern authentication with Exchange Online. There are additional steps required to ensure modern authentication will function properly with CSSB. This article explains the procedure for registering Exchange Online in the Azure portal and setting up proper Azure App credentials for use with CSSB.

Recreating the Carbonite Safe Server Backup Desktop Shortcut

If you cannot find the Carbonite Safe Server Backup icon on your desktop, this does not necessarily indicate that you have uninstalled the program. It's possible to accidentally delete the desktop shortcut without uninstalling Carbonite. If Carbonite is still installed, you can recreate the desktop icon using the instructions in this article.

System Requirements for Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic

The current version of the product works for Windows XP (Home or Pro) with SP2 or higher, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2003, Windows Server 2003 SP2, Windows Server 2003 R2, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, and Windows Server 2012 R2 operating systems.

Determining Your Version of Carbonite Safe Server Backup

You can locate the version of the product you are running through the Carbonite Safe Server Backup user interface.

Known Issue: The A: or B: Drives Cannot be Selected for Backup by Carbonite Safe Server Backup

When configuring a File System backup, the A: and B: drives do not appear in the file tree, and thus cannot be selected. These drives are reserved by Windows for floppy disks.

Known Issue: Carbonite Safe Server Backup Installation Fails with Error 1327

When attempting to install Carbonite Safe Server Backup, the installation fails with Error 1327.

Enabling and Disabling Archive Consistency Checks for Carbonite Safe Server Backup Local Recovery

Carbonite Safe Server Backup (CSSB) has the ability to check the consistency of the backup archive before it extracts your data for restore through what is known as a Cyclic Redundancy Check (CRC). This ensures that the archive has not become corrupted and that your data will be intact after restoration. However, this process can take a long time (depending on the size of the archive). In some situations, it may be your priority to restore all available data as quickly as possible.

Known Issue: Carbonite Safe Server Backup Fails to Create Backup Directory

If you are using a mapped drive as your local backup folder and receive an error message stating the backup failed to create a backup directory, verify that the amandabackup / CarboniteUser user has full read/write permissions to the mapped drive. The amandabackup / CarboniteUser user may be a local user or a domain user depending on your environment.

Using Advanced Filtering with Carbonite Safe Server Backup

You can use advanced filtering to locate files or folders to restore.

Known Issue: Carbonite Safe Server Backup Service(s) Goes into a Bad State After Upgrading

After upgrading to a new version, CSSB service (s) goes into a bad state where the servic(s) are stopped, missing, not running, or cannot be started.

Known Issue: Windows User Access Control Prevents Changes to Carbonite Safe Server Backup Settings

Windows User Access Control (UAC) may prevent you (even with administrator privileges) from altering Carbonite Safe Server Backup (CSSB) settings.

File Types Excluded from the Carbonite Safe Server Backup File System Backup

Microsoft recommends that certain files not be backed up as part of a File System backup. The product honors this recommendation, and adds a few exclusions regarding its own files.

DOC: Carbonite Safe Server Backup User Guide (CSSB 6.x) For CSSB 6.x Enhanced

Carbonite Server User Guide for 6.x

Carbonite Safe Server Backup supporting RAID setup

Updating to the Latest Version of Carbonite Safe Server Backup

You can update to the latest version of Carbonite Safe Server Backup by logging into your Carbonite account.

Installing Carbonite Safe Server Backup For CSSB 6.x Enhanced

You can install Carbonite Safe Server Backup by signing into your account on our website.

Frequently Asked Questions Regarding Carbonite Safe Server Backup Single-Server Subscriptions For CSSB 6.x Enhanced

A single-server subscription is available for Carbonite Safe Server Backup. If you have a single-server plan, CSSB can only be active on one server at a time.

Managing Your Private Encryption Key for Carbonite Safe Server Backup For CSSB 6.x Enhanced

By default, Carbonite Safe Server Backup manages your encryption key for you using Advanced Encryption Standard (AES) 128-bit (or better) encryption. In the event of a disaster recovery, you only need to remember your account username and password to access the files in your backup. If you choose to manage your private encryption key, your backups will be encrypted using AES 256-bit encryption. The private encryption key will be required in order to restore your backed up data.

Managing VSS Shadowstorage Space for Carbonite Safe Server Backup

The product, like all VSS-based backup applications, requires space for VSS snapshots on any disk which contains data that is part of a backup. This space is known as shadowstorage. Backups will usually fail if there is not enough shadowstorage space for snapshots.

Storage Quota Exceeded for Carbonite Safe Server Backup (6.x) For CSSB 6.x Enhanced

To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.

Restoring Carbonite Safe Server Backup to a Different Computer For CSSB 5.x & 6.x Classic

You can restore your backed up data originating from one computer to a different computer. This method is mostly used to create a clone of the original system. Restoring to a different computer requires some additional steps before you can launch the actual restore process.