Message: "Index Creation Failed"

Summary:

You receive an error message stating index creation failed.

A MySQL error similar to the following is logged in the LogFile.txt:

• 4512:3760:22/10/2012:12:38:11:368::[MySQL][ODBC 5.1 Driver][mysqld-5.0.41-community-nt]Can't create/write to file 'C:\Windows\system32\config\systemprofile\AppData\Local\Temp\#sql_e80_0.MYI'(Errcode: 2)

Note: The default location of the LogFile.txt is as follows:

For existing users

• C:\Program Files\Carbonite\Carbonite Server Backup\Debug\ (for 32-bit operating systems)
• C:\Program Files\Carbonite\Carbonite Server Backup(x64)\Debug\ (for 64-bit operating systems)

For new users

• C:\Program Files\Carbonite\Carbonite Safe Server Backup\Debug\ (for 32-bit operating systems)
• C:\Program Files\Carbonite\Carbonite Safe Server Backup(x64)\Debug\ (for 64-bit operating systems)

This article applies to:

Carbonite Plans	Products	Platforms
Power and Ultimate (Not sure?)	Carbonite Safe Server Backup (Not sure?)	Windows

Cause:

If Carbonite Safe Server Backup (CSSB) is unable to create or write to a file in the C:\Windows\system32\config\systemprofile\AppData\Local\Temp\ directory, you will receive this error.

Solution:

To help resolve this problem, ensure the latest version of Carbonite Safe Server Backup is installed by following the instructions here.

• If you still receive this error after reinstalling, navigate to C:\Windows\system32\config\systemprofile\AppData\Local\ and create the \Temp\ directory that CSSB is unable to create or write to if it does not exist.