Carbonite Support > Message: "Index Creation Faile...

Message: "Index Creation Failed"

Summary:

You receive an error message stating index creation failed.

A MySQL error similar to the following is logged in the LogFile.txt:

  • 54960:50932 2025-04-22 23:01:15.612 : [MySQL][ODBC 5.1 Driver][mysqld-5.5.5-10.2.37-MariaDB-log]Can't create/write to file 'C:\Program Files\Carbonite\Carbonite Safe Server Backup(x64)\Database\Temp\#sqlef8_2036_e.MAI' (Errcode: 13 "Permission denied")

Note: The default location of the LogFile.txt is as follows:

For existing users

  • C:\Program Files\Carbonite\Carbonite Server Backup\Debug\ (for 32-bit operating systems)
  • C:\Program Files\Carbonite\Carbonite Server Backup(x64)\Debug\ (for 64-bit operating systems)

For new users

  • C:\Program Files\Carbonite\Carbonite Safe Server Backup\Debug\ (for 32-bit operating systems)
  • C:\Program Files\Carbonite\Carbonite Safe Server Backup(x64)\Debug\ (for 64-bit operating systems)

This article applies to:

Carbonite Plans Products Platforms
Power and Ultimate (Not sure?) Carbonite Safe Server Backup (Not sure?) Windows

Cause:

If Carbonite Safe Server Backup (CSSB) is unable to create or write to a file in the C:\Program Files\Carbonite\Carbonite Safe Server Backup(x64)\Database\Temp\ directory, you will receive this error.

Solution:

To help resolve this problem, ensure the latest version of Carbonite Safe Server Backup is installed by following the instructions here.

If you still receive this error after updating to the newest version, or if you were already on the newest version then you will need to uninstall, choose not to preserve backup set configuration, then reinstall.

Please Note: Removing backup set configuration during uninstall will require that backup sets are reimported on reinstall and that you manually recreate the backup schedules for your sets.

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