Carbonite Support Knowledge Base

Configuring Carbonite to Work With Authenticated Proxy Servers For CSSB 6.x Enhanced

You can use authenticated proxy servers with CSSB 4.7 and above. The username and password for the proxy server must be manually entered into the appropriate configuration file.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.

File Locations Excluded from Backup for Carbonite Safe Backup Pro

Carbonite does not back up files that are larger than 1TB (terabyte), or that might cause conflicts with your operating system when restored. Generally, these files will be correctly pre-installed when you upgrade the operating system on your existing computer or when you purchase a new computer.

Important Things to Know About Carbonite Safe Backup Pro as You Get Started

This article contains information about Carbonite Safe Backup Pro that you may not be aware of when first installing the software.

Manually Uninstalling Carbonite

If possible, we recommend using your computer's default service for uninstalling programs when uninstalling Carbonite. If you aren't able to uninstall Carbonite normally, the instructions in this article can be used to uninstall Carbonite manually. If an incomplete installation is preventing either a reinstall or an uninstall of Carbonite, we suggest you follow the steps below to remove the Carbonite program files manually.

Importing QuickBooks

If you chose the Automatic setup when installing Carbonite, your data for the current versions of QuickBooks will be backed up by Carbonite.

Importing Quicken

If you chose the Automatic setup when installing Carbonite, your data for the current versions of Quicken will be backed up by Carbonite.

Microsoft SharePoint Backup

The product supports back up Microsoft SharePoint in standalone and single-server farm configuration. Backups of multi-server SharePoint farm configurations are not supported. CSSB performs full and differential backups of the SharePoint data based on the modification time.

Important Things to Know About Carbonite Safe as You Get Started

This article contains information about Carbonite Safe that you may not be aware of when first installing the software.

Known Issue: The CSSB User Interface Does Not Show Backup Sets Following Upgrade to 6.8 Build 6105

Following security updates in CSSB 6.8 Build 6105 you may find that the CSSB UI does not reflect the previously configured backup sets. This article details how to address this issue.

Relocating the misc Folder

The product uses the misc folder as temporary space during some backup operations. Disk space limitations may make successful backup runs impossible. In these instances, the misc folder within the product needs to be relocated to a drive with more space. To move the misc folder to a new location, you must edit the Windows Registry and move some existing files.

Message: "[CURLE_SSL_CACERT_BADFILE]"

A certificate file is required to negotiate a secure connection to the cloud. The name of certificate file is cloud-bundle.crt If the location of the certificate file is listed improperly in the global configuration file, a secure connection to the cloud cannot be established. The configuration file named zib.conf will have to be manually updated with the new location of the certificate file.

Managing Your Private Encryption Key for Carbonite Safe Server Backup For CSSB 6.x Enhanced

By default, Carbonite Safe Server Backup manages your encryption key for you using Advanced Encryption Standard (AES) 128-bit (or better) encryption. In the event of a disaster recovery, you only need to remember your account username and password to access the files in your backup. If you choose to manage your private encryption key, your backups will be encrypted using AES 256-bit encryption. The private encryption key will be required in order to restore your backed up data.

Message: "One or more files could not be restored"

If after a restore you receive a warning stating one or more files could not be restored, the RestoreErrors.txt file will display which files could not be restored and the reason.

File Types Excluded from the Carbonite Safe Server Backup File System Backup

Microsoft recommends that certain files not be backed up as part of a File System backup. The product honors this recommendation, and adds a few exclusions regarding its own files.

Importing Your Sticky Notes

You can easily restore your backed up Sticky Notes data file through the Carbonite Backup Drive. The only way to import your restored Sticky Notes data file is to move it to the correct location on your computer.

Importing Internet Explorer Favorites

Your Internet Explorer favorites are individual files. They are shortcuts to web sites you choose to save. You can restore your Internet Explorer favorites with the Carbonite Backup Drive and move them to the correct location on your computer.

Importing Your Safari Bookmarks

Your Safari bookmarks are saved in a file on your computer called Bookmarks.plist and are able to be imported back into your Safari web browser if need be.

Importing Firefox Bookmarks

Your Firefox bookmarks are saved in a folder on your computer labeled bookmarkbackups and can be imported back into your Firefox web browser.

Backing Up and Restoring Mail on Windows 10

Carbonite backs up Microsoft Mail emails by default with the Automatic setup option. If you had chosen the Advanced setup option and selected not to include the default locations in your backup, you can still manually add your email. The quickest way to recover your email data and get it back into Windows 10 Mail is to set the app up in the same manner as you did when you first began using it. This will allow Windows 10 Mail to sync your email accounts automatically. Alternatively, you can use Carbonite to restore your mail data, but there may be additional steps you need to take once the restore has completed.

Importing into Microsoft Outlook

When Carbonite restores your Microsoft Outlook data to your computer, you will need to import the data back into your Outlook program to restore your email data. This article explains how to import Outlook data. You may need to first restore your Outlook data before you can import it. Newer versions of Outlook typically store your email data in your Documents folder. Older versions of Outlook often store your emails in the AppData folder.

Message: "Failed to Restore X Items Because Files’ Metadata Could Not Be Restored"

A restore failed with the error "Failed to Restore X Items Because Files’ Metadata Could Not Be Restored". This is almost always harmless, but this article will help you make sure that your items restored as expected.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.

Getting Started with Carbonite Safe Backup Pro (Mac 2x)

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and Administrators can be invited to join the company through the Dashboard. Once invited, they will receive an email with instructions to complete the registration. When you add a computer to a User or Administrator, they will receive instructions to complete the installation. During the installation, you can select the automatic setup for Carbonite to include your user folders and desktop, or you can choose to customize your setup options. You can add a file or folder through the Carbonite application. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.

Importing Google Chrome Bookmarks

Your Google Chrome bookmarks are saved in a file on your computer called Bookmarks and can be imported back into your Google Chrome web browser if necessary.

Backing Up Your RoboForm Data

Carbonite will automatically back up your RoboForm data if you chose the default, Automatic setup when you installed the software. You may need to manually select this data for backup if you chose to manage your own backup during installation.

Importing Your Files into Programs

Carbonite's first priority is the safe retention and return of your personal data files. Performing a restore will not automatically configure your programs or import restored data. For certain programs, it may be necessary to perform additional steps to import restored data before that data will be accessible.

Importing Neat Data

Neat stores all of its data in a single user directory. If you need to restore your Neat data, Carbonite recommends restoring these files to your Desktop. You can import your restored Neat data back into Neat with these instructions.

Importing Your Thunderbird Data

After performing a restore, you will need to import your email and contact data back into the Mozilla Thunderbird program in order to use it.

Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started Because Another Program is Using The Same Port" For CSSB 6.x Enhanced

When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started because another program is using the same port, Carbonite Safe Server Cloud Controller could not be started because another program is using the same port, Carbonite Safe Server Backup Controller and Carbonite Server Cloud Controller could not be started because another program is using the same port.

Moving the Carbonite Safe Server Backup Database

In cases where the product's database grows and there is no more disk space, the backup will fail. To help resolve this problem, you can move the database to another location with sufficient disk space.

Importing Your RoboForm Data

You will need to import your RoboForm files back into RoboForm in order to access them once they are restored by Carbonite.

Importing Peachtree Data

Peachtree uses several different file types and directories to store information on your computer. If you need to restore your Peachtree data, Carbonite recommends restoring these files to your Desktop. You can import your restored Peachtree data with these instructions.

Importing Family Tree Maker Data

Family Tree Maker stores its data in separate file types, depending on the type of data recorded. If you need to restore your Family Tree Maker data, Carbonite recommends restoring these files to your Desktop. You can import your restored Family Tree Maker data back into Family Tree Maker with these instructions.

SQL and Other Databases

Carbonite Safe and Carbonite Safe Backup Pro should not be used to back up the files that make up your database programs such as SQL, Exchange, or Microsoft Access. Our Carbonite Safe Server Backup program is a robust, comprehensive and easy-to-use service that allows you to back up and restore previous versions of folders and databases in a usable format. For more information about backing up your important databases like SQL and Exchange, please contact our Sales team at 1-855-227-2249.

Importing Your iTunes Music

You can import your iTunes data by downloading the backed up copy and moving it into the correct location. After you finish restoring and moving the files, you may have to assign songs that were not originally located within the iTunes Media folder.

Microsoft SQL Server Backup For CSSB 5.x & 6.x Classic

Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.

Importing your Contacts in Address Book

You can restore your backed up Address Book contacts to a new location on your Mac, and then import them directly into your Address Book program.

Importing into Microsoft Outlook for Mac

After you restore your Microsoft Outlook files with Carbonite, you can use these instructions to import the files into the Outlook program.

How to Use a NAS Device with CSSB For CSSB 6.x Enhanced

Carbonite Safe Server Backup can store your backups on any Network Attached Storage (NAS) device. CSSB can also back up data that exists on a NAS.

Backing Up Your Email

You can back up your email from an email program like Apple Mail or Microsoft Outlook.

Backing Up Your Email

You can back up your email if you use an email program like Apple Mail or Microsoft Outlook.

Uninstalling Carbonite Safe Server Backup For CSSB 6.x Enhanced

Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.

Uninstalling Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic

Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.

Backing Up QuickBooks

Your data for the current versions of QuickBooks will be backed up by default if you chose the Automatic Setup option during installation. Otherwise, you may have to manually add these files to your backup.

Backing Up Quicken

Your data for the current versions of Quicken will be backed up by default if you chose the Automatic Setup option during installation. Otherwise, you may have to manually add these files to your backup.

Carbonite Post-Restore Checklist

This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.

Carbonite Post-Restore Checklist (Mac 2x)

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

Carbonite Post-Restore Checklist (Mac 1x)

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

File Types Carbonite Backs Up for Carbonite Safe Backup Pro (Mac 2x)

Carbonite automatically backs up the files that are most important to you. By intelligently scanning your computer, Carbonite does not select unnecessary file types, which improves backup and restore speeds. However, less common user-created data can be manually added to your Carbonite backup.

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