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Restoring the Windows File System For CSSB 6.x Enhanced
For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.
Message: "Restore Select is not available for this backup run"
You may receive an error message when attempting to perform a selective restore of a backup type.
Restore Options For CSSB 5.x & 6.x Classic
Within the Restore page, there are a number of restore options available. The product allows you to run a custom script before or after a restore, change the restore conflict policy, retain the downloaded backup archive, and skip archive consistency checks on the backup archives. Application restores may disable some of these restore options or there might be additional options unique to that application.
Determining Recovery Completion For CSSB 6.x Enhanced
When Carbonite Safe Server Backup finishes restoring your data, you will receive notification in the user interface indicating that your restore is complete. You can check the progress of your restore at any time through the Dashboard.
Restoring Microsoft SharePoint For CSSB 6.x Enhanced
We support Content Recovery, Web Application Recovery and Disaster Recovery for Microsoft SharePoint. You can restore your data to the original backed up computer or to a different computer.
Message: "One or more files could not be restored"
If after a restore you receive a warning stating one or more files could not be restored, the RestoreErrors.txt file will display which files could not be restored and the reason.
How to Recover System State on an Active Directory Domain Controller For CSSB 6.x Enhanced
The Active Directory database can be restored via System State on a Windows Domain Controller. However, this process requires special procedures which are different from a standard System State restore. A Windows Server running Active Directory Domain Services must be booted into Directory Service Restore Mode (DSRM) in order to restore the System State. DSRM is similar to Windows Safe mode and has no Active Directory services running.
Canceling a Restore For CSSB 6.x Enhanced
You can cancel your restore in progress from the Backup Details page.
Getting Started with Carbonite Safe Server Backup For CSSB 6.x Enhanced
Administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. After launching Carbonite Safe Server Backup for the first time, you will be able to configure your backup set by selecting what, where, how, when and for how long you would like to back up. CSSB supports the backup of NTFS file systems, ReFS file systems, Windows system state, Microsoft SharePoint, Microsoft Exchange server, SQL server, MySQL server, Oracle server, Hyper-V hosts and hosted virtual machines, and Bare Metal images. Carbonite Safe Server Backup supports full, differential and incremental backups. Whether you are restoring your data to the original backed up computer or to a different computer, Carbonite Safe Server Backup makes the process quick and easy.
Using Advanced Filtering with Carbonite Safe Server Backup
You can use advanced filtering to locate files or folders to restore.
Known Issue: CSSB Process Crashes with "MSVCR*.dll" Application Error
Most often, one of the product's processes crashes when a backup, upload, download, restore, or any other Carbonite Safe Server Backup (CSSB) operation fails, usually with the operation failed unexpectedly error message.
Locating Files for Restore
The product offers streamlined methods to search your backup for files/folders to restore. The Search file/folder by name option allows users to search for the latest version of specific files or folders.
Message: "Unable to Complete The Restore Because One or More Windows Management Instrumentation Queries Have Failed"
During a File System restore of a Deduplicated volume. an error might occur if one or more Windows Management Instrumentation queries fail.
Restoring a Hyper-V For CSSB 6.x Enhanced
The product supports the restore of Hyper-V hosts and hosted virtual machines on Windows 2008, and Windows 2012. You can restore individual virtual machines to their original location or to an alternate location.
Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started due to Log on Failure"
When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started due to a log on failure, Carbonite Safe Server Cloud Controller could not be started due to a log on failure, Carbonite Safe Server Backup Controller and Carbonite Safe Server Cloud Controller could not be started due to a log on failure.
Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started Because Another Program is Using The Same Port" For CSSB 6.x Enhanced
When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started because another program is using the same port, Carbonite Safe Server Cloud Controller could not be started because another program is using the same port, Carbonite Safe Server Backup Controller and Carbonite Server Cloud Controller could not be started because another program is using the same port.
Hyper-V Backup For CSSB 6.x Enhanced
Hyper-V is Microsoft's virtualization host. It allows users to create, run, and manage virtual machines. Carbonite Safe Server Backup (CSSB) supports backup and restore of virtual machines hosted by Hyper-V server installations on Windows Server 2008, Windows Server 2012 and Windows Server 2016. Hyper-V backups support full backups on Windows Server 2008 and higher. Incremental backups are supported on Windows Server 2008 R2 and higher. Differential backups are not supported on any platform. CSSB is able to take snapshots of files located on network shares configured with the SMB3 protocol.
Hyper-V Backup For CSSB 5.x & 6.x Classic
Hyper-V is Microsoft's virtualization host. It allows users to create, run, and manage virtual machines. Carbonite Safe Server Backup (CSSB) supports backup and restore of virtual machines hosted by Hyper-V server installations on Windows Server 2008, Windows Server 2012 and Windows Server 2016. Hyper-V backups support Full backups on Windows Server 2008 and higher. Incremental backups are supported on Windows Server 2008 R2 and higher. Differential backups are not supported on any platform. CSSB is able to take snapshots of files located on network shares configured with the SMB3 protocol.
FAQ: What Is A Bare Metal Image Backup?
What Is A Bare Metal Image Backup?
FAQ: What is the amandabackup / CarboniteUser User? (CSSB 6.x) For CSSB 6.x Enhanced
What is the amandabackup / CarboniteUser User?
Microsoft SQL Server Backup For CSSB 5.x & 6.x Classic
Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.
List of Windows Events Created by Carbonite Safe Server Backup
Carbonite Safe Server Backup logs an event in the Windows Application Event logs after every backup, upload, download, and restore operation. These events can be used as another way to track and monitor the status of your backups.
The CSSB User Interface Does not Open After a System State Recovery
You may experience problems when you use version 5.0 or later of the product to restore a System State backup taken in version 4.14 or earlier. This issue can be resolved by either replacing the ZWCService.exe or uninstalling and reinstalling Carbonite Safe Server Backup.
Performing System State Recovery on Windows Small Business Server 2011
In order to perform a System State restore on Small Business Server (SBS) 2011, the computer needs to be booted into Directory Service Restore Mode (DSRM) since SBS 2011 is the Active Directory Domain controller.
FAQ: How do I configure a backup set with Carbonite Safe Server Backup?
How do I configure a backup set with Carbonite Safe Server Backup?
Restoring Mailbox Items in Exchange 2007
It often happens that a mailbox or mailbox items such as emails or folders are accidentally deleted. The product supports the restore of mailbox items in Microsoft Exchange 2007.
Restoring Mailbox Items in Exchange 2010
It often happens that a mailbox or mailbox items such as emails or folders are accidentally deleted. The product supports the restore of mailbox items for Microsoft Exchange 2010.
Known Issue: Carbonite Safe Server Backup Service(s) Goes into a Bad State
When Carbonite Safe Server Backup attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message stating that one of CSSB's services could not be started. However, the error can appear at any time.
Updating to the Latest Version of Carbonite Safe Server Backup
You can update to the latest version of Carbonite Safe Server Backup by logging into your Carbonite account.
Restoring a MailStore Archive For CSSB 6.x Enhanced
MailStore archives can be restored to any system using Carbonite Safe Server Backup. MailStore archives cannot be restored to their original location. An alternate location must be specified.
Managing Your Private Encryption Key for Carbonite Safe Server Backup For CSSB 6.x Enhanced
By default, Carbonite Safe Server Backup manages your encryption key for you using Advanced Encryption Standard (AES) 128-bit (or better) encryption. In the event of a disaster recovery, you only need to remember your account username and password to access the files in your backup. If you choose to manage your private encryption key, your backups will be encrypted using AES 256-bit encryption. The private encryption key will be required in order to restore your backed up data.
Microsoft SQL Server Backup For CSSB 6.x Enhanced
Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.
Restoring Mailbox Items in Exchange 2013
It often happens that a mailbox or mailbox items such as emails or folders are accidentally deleted. The product supports the restore of mailbox items in Microsoft Exchange 2013 with the Microsoft Local Mailboxes backup type or in combination with native Exchange tools.
Reinstalling Carbonite Safe Server Backup
Carbonite administrators can reinstall the product by signing into their account. Within the Backup Dashboard, you can view backup details as well as install.
Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced
Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.
Restoring the Windows System State For CSSB 6.x Enhanced
The product supports the recovery of Windows System State by restoring the Registry, Boot files, System files, Active Directory and more. The product offers recovery of Windows System State on all the supported Windows platforms. The entire contents of the Windows System State backup will be restored. Selective restore of individual System State components is not possible. By default, System State will restore to the original location and overwrite existing files.
System Requirements for Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic
The current version of the product works for Windows XP (Home or Pro) with SP2 or higher, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2003, Windows Server 2003 SP2, Windows Server 2003 R2, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, and Windows Server 2012 R2 operating systems.
Creating Recovery Media for a Bare Metal Restore For CSSB 6.x Enhanced
Carbonite Safe Server Backup requires you to create recovery media in order to perform a Bare Metal restore. It is recommended that you create the recovery media after you schedule your first Bare Metal Image backup.
Enabling and Disabling Archive Consistency Checks for Carbonite Safe Server Backup Local Recovery
Carbonite Safe Server Backup (CSSB) has the ability to check the consistency of the backup archive before it extracts your data for restore through what is known as a Cyclic Redundancy Check (CRC). This ensures that the archive has not become corrupted and that your data will be intact after restoration. However, this process can take a long time (depending on the size of the archive). In some situations, it may be your priority to restore all available data as quickly as possible.
Message: "Volume X Must Be Backed Up To Boot The System After a Bare Metal Restore"
You may encounter an error during backups of any Bare Metal Image backup set in CSSB 6.0 or higher.
Storage Quota Exceeded for Carbonite Safe Server Backup (6.x) For CSSB 6.x Enhanced
To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.
Restoring Carbonite Safe Server Backup to a Different Computer For CSSB 5.x & 6.x Classic
You can restore your backed up data originating from one computer to a different computer. This method is mostly used to create a clone of the original system. Restoring to a different computer requires some additional steps before you can launch the actual restore process.
Restoring Carbonite Safe Server Backup to a Different Computer For CSSB 6.x Enhanced
You can restore your backed up data originating from one computer to a different computer. This method is mostly used to create a clone of the original system. Restoring to a different computer requires some additional steps before you can launch the actual restore process.
Storage Quota Exceeded for Carbonite Safe Server Backup (5.x) For CSSB 5.x & 6.x Classic
To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.
System Requirements for Carbonite Safe Server Backup (CSSB 6.x) For CSSB 6.x Enhanced
The current version of the product works for Windows 7, Windows 8, Windows 8.1, Windows 10, Windows 11, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, and Windows Server 2022 operating systems.
Deleting CSSB Backup Data For CSSB 6.x Enhanced
As a best practice, one should always set a Retention Policy that best suits their business needs. Data that meets its Retention Policy is automatically removed from the cloud, providing lower costs and easier quota management. A user can also delete data manually from the cloud for any reason.
Windows File System Backup For CSSB 6.x Enhanced
The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.
Message: "A Conflicting Carbonite Product is Installed"
While installing a product in the Carbonite family, you may receive an error stating: A conflicting Carbonite product is installed.
Restoring a Bare Metal Image (CSSB 6.6 or Below) For CSSB 6.x Enhanced
A Bare Metal Image backup can be restored using two methods. You can perform a complete Bare Metal restore or a file/folder level restore. To perform a Bare Metal restore, you first need to create a recovery media. After performing a Bare Image restore, additional steps will be required to recover Microsoft SQL Server, Exchange Server and SharePoint databases.
Creating a Backup Set For CSSB 6.x Enhanced
After launching the product for the first time, you are given the choice to create a new backup set. A backup set defines the parameters for backing up a group of directories or an application. You will be able to configure your backup set by selecting what, where, how, when and for how long you want to back up.
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