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Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started due to Log on Failure"
When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started due to a log on failure, Carbonite Safe Server Cloud Controller could not be started due to a log on failure, Carbonite Safe Server Backup Controller and Carbonite Safe Server Cloud Controller could not be started due to a log on failure.
Known Issue: Carbonite Safe Server Backup Service(s) Goes into a Bad State
When Carbonite Safe Server Backup attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message stating that one of CSSB's services could not be started. However, the error can appear at any time.
Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started Because Another Program is Using The Same Port" For CSSB 6.x Enhanced
When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started because another program is using the same port, Carbonite Safe Server Cloud Controller could not be started because another program is using the same port, Carbonite Safe Server Backup Controller and Carbonite Server Cloud Controller could not be started because another program is using the same port.
Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced
Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.
Uninstalling Carbonite Safe Server Backup For CSSB 6.x Enhanced
Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.
Uninstalling Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic
Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.
Routing Carbonite Safe Server Backup Network Traffic
It is sometimes necessary to route internet traffic for performance, compliance, or other reasons. The product reaches out to several endpoints, and access must be granted to all of them. CSSB communicates over SSL on port 443 for all three endpoints.
Reinstalling Carbonite Safe Server Backup
Carbonite administrators can reinstall the product by signing into their account. Within the Backup Dashboard, you can view backup details as well as install.
DOC: Carbonite Safe Server Backup Customer Handbook (CSSB 6.x)
Please use the handbook in this article for information about Carbonite Safe Server Backup (CSSB).
Moving the Carbonite Safe Server Backup Database
In cases where the product's database grows and there is no more disk space, the backup will fail. To help resolve this problem, you can move the database to another location with sufficient disk space.
Recreating the Carbonite Safe Server Backup Desktop Shortcut
If you cannot find the Carbonite Safe Server Backup icon on your desktop, this does not necessarily indicate that you have uninstalled the program. It's possible to accidentally delete the desktop shortcut without uninstalling Carbonite. If Carbonite is still installed, you can recreate the desktop icon using the instructions in this article.
Getting Started with Carbonite Safe Server Backup For CSSB 6.x Enhanced
Administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. After launching Carbonite Safe Server Backup for the first time, you will be able to configure your backup set by selecting what, where, how, when and for how long you would like to back up. CSSB supports the backup of NTFS file systems, ReFS file systems, Windows system state, Microsoft SharePoint, Microsoft Exchange server, SQL server, MySQL server, Oracle server, Hyper-V hosts and hosted virtual machines, and Bare Metal images. Carbonite Safe Server Backup supports full, differential and incremental backups. Whether you are restoring your data to the original backed up computer or to a different computer, Carbonite Safe Server Backup makes the process quick and easy.
How Does Carbonite Handle the Loss of Network Connectivity to the Cloud
The product needs an Internet connection to back up and restore your important files to and from the cloud. If your connection is interrupted, the product will immediately begin to actively retry the upload, and will continue to retry for approximately 11 minutes. After that time, the upload will be marked as failed within the user interface.
Message: "Failed to Restore X Items Because Files’ Metadata Could Not Be Restored"
A restore failed with the error "Failed to Restore X Items Because Files’ Metadata Could Not Be Restored". This is almost always harmless, but this article will help you make sure that your items restored as expected.
Known Issue: Partial Backup Files are Left on Disk After a Failed Bare Metal Image Backup For CSSB 6.x Enhanced
For most backup types, Carbonite Safe Server Backup will remove any partial backup files on disk after a backup fails. This cleanup occurs immediately after the failure. However, the immediate cleanup does not occur for Bare Metal Image backups. If a Bare Metal restore fails, the partial backup will be left on disk for some time.
Known Issue: System State Backup Fails and the System Writer is Missing
The product uses the Volume Shadow Copy Service (VSS) to perform backups of your Windows-based machine. VSS has several writers that are used for this purpose. You can return a list of VSS writers by opening a command prompt and entering the command vssadmin list writers. The names of these writers are mostly self-explanatory. The SQL Writer is for backups of SQL. The System Writer is for backups of System State, and so on.
Message: "Unable to Create a Snapshot of <Name of Virtual Machine>"
During a Hyper-V backup, you may encounter an error if the Volume Shadowcopy Services are unable to create a snapshot of a virtual machine.
Known Issue: Subscription Expired Banner
Carbonite Safe Server Backup (CSSB) routinely checks for renewals and changes to your subscription. If your subscription has recently expired, you may see the subscription expired banner in CSSB for up to 24 hours after completing your renewal.
List of Windows Events Created by Carbonite Safe Server Backup
Carbonite Safe Server Backup logs an event in the Windows Application Event logs after every backup, upload, download, and restore operation. These events can be used as another way to track and monitor the status of your backups.
Windows File System Backup For CSSB 6.x Enhanced
The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.
Supported Operating Systems for Carbonite Safe
Carbonite supports current Windows and Mac operating systems in both 32-bit and 64-bit versions.
Encryption For CSSB 6.x Enhanced
Carbonite Safe Server Backup (CSSB) offers encryption options that provide 100% privacy of your backup data. The product supports two different types of encryption: private key encryption and auto encryption.
Message: "Index Creation Failed"
If the product is unable to create or write to a file in the C:\Program Files\Carbonite\Carbonite Safe Server Backup(x64)\Database\Temp\ directory, you will receive an error message stating index creation failed. To help resolve this problem, ensure the latest version of Carbonite Safe Server Backup is installed.
Microsoft SharePoint Backup
The product supports back up Microsoft SharePoint in standalone and single-server farm configuration. Backups of multi-server SharePoint farm configurations are not supported. CSSB performs full and differential backups of the SharePoint data based on the modification time.
Windows File System Backup For CSSB 5.x & 6.x Classic
The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.
DOC: Carbonite Safe Server Backup User Guide (CSSB 6.x) For CSSB 6.x Enhanced
Carbonite Server User Guide for 6.x
Changing the Default Port Used by the ZCBService
The ZCBService requires the use of TCP port 10085. If this port is in use, the service cannot start.
FAQ: What is the amandabackup / CarboniteUser User? (CSSB 6.x) For CSSB 6.x Enhanced
What is the amandabackup / CarboniteUser User?
List of CSSB Services and Processes
The product may install and run a number of Windows services during initial setup. This article contains a list of the services and processes used by CSSB.
Microsoft SQL Server Backup For CSSB 5.x & 6.x Classic
Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.
The CSSB User Interface Does not Open After a System State Recovery
You may experience problems when you use version 5.0 or later of the product to restore a System State backup taken in version 4.14 or earlier. This issue can be resolved by either replacing the ZWCService.exe or uninstalling and reinstalling Carbonite Safe Server Backup.
Configuring Carbonite to Work With Authenticated Proxy Servers For CSSB 6.x Enhanced
You can use authenticated proxy servers with CSSB 4.7 and above. The username and password for the proxy server must be manually entered into the appropriate configuration file.
Performing System State Recovery on Windows Small Business Server 2011
In order to perform a System State restore on Small Business Server (SBS) 2011, the computer needs to be booted into Directory Service Restore Mode (DSRM) since SBS 2011 is the Active Directory Domain controller.
Relocating the misc Folder
The product uses the misc folder as temporary space during some backup operations. Disk space limitations may make successful backup runs impossible. In these instances, the misc folder within the product needs to be relocated to a drive with more space. To move the misc folder to a new location, you must edit the Windows Registry and move some existing files.
FAQ: How do I configure a backup set with Carbonite Safe Server Backup?
How do I configure a backup set with Carbonite Safe Server Backup?
Updating to the Latest Version of Carbonite Safe Server Backup
You can update to the latest version of Carbonite Safe Server Backup by logging into your Carbonite account.
Known Issue: Validation of Backup Set Fails for SharePoint Backup
If you receive an error message stating validation of backup failed, while attempting to perform SharePoint backups, it indicates the VSS writer for SharePoint or SQL server is not available.
Message: "[CURLE_SSL_CACERT_BADFILE]"
A certificate file is required to negotiate a secure connection to the cloud. The name of certificate file is cloud-bundle.crt If the location of the certificate file is listed improperly in the global configuration file, a secure connection to the cloud cannot be established. The configuration file named zib.conf will have to be manually updated with the new location of the certificate file.
Command Line Installation and Configuration of CSSB 6.0 - 6.3 For CSSB 6.x Enhanced
It is possible to record the installation of Carbonite Safe Server Backup and export the backup set configuration. Once created, the installation recording and exported backup set configuration can be used to install CSSB via the command line on any number of other machines.
Restoring a MailStore Archive For CSSB 6.x Enhanced
MailStore archives can be restored to any system using Carbonite Safe Server Backup. MailStore archives cannot be restored to their original location. An alternate location must be specified.
Known Issue: Backup Failed for Too Many Files For CSSB 6.x Enhanced
If you receive an error message stating the backup failed for too many files, you can adjust certain settings in the user interface and on your computer. This problem can be caused by many different things such as files being opened, locked, in-use and located on a network drive, or the VSS snapshot not been able to be created.
Managing Your Private Encryption Key for Carbonite Safe Server Backup For CSSB 6.x Enhanced
By default, Carbonite Safe Server Backup manages your encryption key for you using Advanced Encryption Standard (AES) 128-bit (or better) encryption. In the event of a disaster recovery, you only need to remember your account username and password to access the files in your backup. If you choose to manage your private encryption key, your backups will be encrypted using AES 256-bit encryption. The private encryption key will be required in order to restore your backed up data.
Message: "One or more files could not be restored"
If after a restore you receive a warning stating one or more files could not be restored, the RestoreErrors.txt file will display which files could not be restored and the reason.
Microsoft SQL Server Backup For CSSB 6.x Enhanced
Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.
Message: "Insufficient System Resources Exist"
If you are running Windows Server 2003 or Windows XP, and you encounter an error message stating Insufficient system resources exist to complete the requested service, it indicates the system has likely run out of paged pool memory to use for backups. This is a known issue with VSS-based backups on Server 2003 computers. Though rare, Windows XP computers occasionally face this issue as well.
Known Issue: Backup Failed for Too Many Files For CSSB 5.x & 6.x Classic
If you receive an error message stating the backup failed for too many files, you can adjust certain settings in the user interface and on your computer. This problem can be caused by many different things such as files being opened, locked, in-use and located on a network drive, or the VSS snapshot not been able to be created.
Message: "Error 1722: Carbonite Safe Server Backup installation failed."
Error 1722 is a generic error that can occur during a new installation of the product or when upgrading from one version to another. This error appears when an unexpected problem occurs that the installation process cannot handle.
Microsoft Exchange Server Database Backup (CSSB 5.x) For CSSB 5.x & 6.x Classic
The product supports full, incremental and differential backups of Microsoft Exchange Mailbox Databases and Public Folder Databases. CSSB performs VSS based backup of Store database files (.edb and .stm), transaction logs, and checkpoint files for all the Mounted Storage Groups.
Restoring the Windows File System For CSSB 5.x & 6.x Classic
For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.
System Requirements for Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic
The current version of the product works for Windows XP (Home or Pro) with SP2 or higher, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2003, Windows Server 2003 SP2, Windows Server 2003 R2, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, and Windows Server 2012 R2 operating systems.
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