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Supported Amount of Drives
- This article is for Windows and Mac
Carbonite Safe offers our customers automatic, secure, easy-to-use cloud backup for their important data on one PC at an affordable price. In order to remain viable as a business, it is important that all Carbonite users comply with our terms of service.
We state in the FAQ section of the Carbonite Safe Terms of Service, the following policy:
‘All Safe plans allow users to back up one PC. One PC includes one internal hard drive. Our Basic plan allows you to back up all user files on one PC. Our Plus and Prime plans allow you to back up all user files on one PC and one external hard drive.’
Carbonite Safe Basic, Plus and Prime users who are backing up more drives than their plan allows will be notified via email that they are out of compliance.
We have compiled a list of Frequently Asked Questions (FAQs) for this Terms of Service compliance.
The sections below are collapsed. Please click the section title to open / close a particular section.
How many drives am I allowed to back up under my current plan?
Carbonite offers unlimited backup for one computer. When you sign up for a subscription to Carbonite, you agree to abide by the Carbonite Safe Terms of Service, which states that users may utilize their subscription to back up one PC, where one PC includes one physical internal drive. Our Plus and Prime plans allow you to back up all user files on one PC and one external hard drive. Please see the following links for more details on our policy - FAQ section of the Carbonite Terms of Service.
- If you have a Carbonite Safe Basic plan, you are allowed to back up ONE internal drive and its partitions
- If you have a Carbonite Safe Plus or Prime plan, you are allowed to back up ONE internal drive as well as ONE external hard drive. Carbonite cannot backup multiple partitions for external drives.
- If you have a Carbonite Safe Core, Power, or Ultimate plan, you are allowed to back up more than TWO internal and external drives and no action is required.
Please see the chart below for the drives that are supported under each plan.
| Amount of Drives | |||
|---|---|---|---|
| Carbonite Plan | One PC (One Internal) | One External | Two or More |
| Safe Basic |  |
||
| Safe Plus | |
|
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| Safe Prime | |
|
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| Safe Core | |
|
|
| Safe Power | |
|
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| Safe Ultimate | |
|
|
How do I become compliant?
To ensure your Carbonite Safe subscription remains compliant, you must do one of the following:
- Upgrade your subscription to the appropriate plan:
If you are a Safe Basic customer backing up one internal drive
- No action needs to be taken
If you are a Safe Basic customer backing up one external drive, please select the Carbonite Safe Plus or Prime plan and purchase here:
If you are a Safe Basic, Plus, or Prime customer backing up two or more additional drives, you need to upgrade from Carbonite Safe to Carbonite Safe Backup Pro.
- Deselect the additional drives being backed up
- If backing up an additional drive with your current plan and you do not wish to upgrade, you will need to remove the drive from your Carbonite backup.
- If the instructions do not match, you can remove the drive from you Mac backup.
- If backing up an additional drive with your current plan and you do not wish to upgrade, you will need to remove the drive from your Carbonite backup.
Determining Your Carbonite Plan
If you are unsure of which Carbonite plan you have, you can view your subscription name by opening Carbonite and selecting My account (for Windows) or Account (for Mac).
What will happen to my data if I do not upgrade my plan or remove the additional drives from my backup?
You have 60 days from when you receive the email, to either upgrade to the correct subscription or deselect the additional drives being backed up. If no action is taken, we will cancel your Carbonite Safe subscription and process a refund. Your data will be permanently deleted from our servers once your cancellation is processed.
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