Carbonite Support Knowledge Base

How to Use External or Mapped Network Drives with CSSB For CSSB 5.x & 6.x Classic

External drives and network mapped drives can be used with the product for storage of backup data. The product can also perform backups of data on an external or network mapped drive.

How to Use External or Mapped Network Drives with CSSB For CSSB 6.x Enhanced

External drives and network mapped drives can be used with the product for storage of backup data. The product can also perform backups of data on an external or network mapped drive.

Selecting Files for Backup (Mac 1x)

This article explains how to select files for backup with the Carbonite version 1x for Mac.

Unlimited Backup for Carbonite Safe

Carbonite Safe plans will allow you to backup unlimited amount of data on one PC, where one PC includes one internal hard drive.

Backing Up Files on an External Hard Drive (Mac 1x)

You can use Carbonite to back up files on an external hard drive from Carbonite within the Apple System Preferences.

Important Things to Know About Carbonite Safe Backup Pro as You Get Started

This article contains information about Carbonite Safe Backup Pro that you may not be aware of when first installing the software.

Important Things to Know About Carbonite Safe as You Get Started

This article contains information about Carbonite Safe that you may not be aware of when first installing the software.

Carbonite Windows Version Release Notes

Carbonite Version 6.5.1 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.

Known Issue: Backups Fail with the Error "Could not write to disk"

While performing a Backup to Disk, the backup will fail with the error "Could not write to disk", if the disk becomes inaccessible for any reason.

Message: "The backup archive could not be read"

While performing an upload from disk, either as part of a Backup to Disk and Cloud operation or following a Backup to Disk operation, you could experience backup issues. If the upload to disk fails, the following error message will appear: The backup archive could not be read. Please verify that the disk is connected and in good health.

Stuck Backup and Backup Errors (Mac 1x)

If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.

Known Issue: System State Backup Fails and the System Writer is Missing

The product uses the Volume Shadow Copy Service (VSS) to perform backups of your Windows-based machine. VSS has several writers that are used for this purpose. You can return a list of VSS writers by opening a command prompt and entering the command vssadmin list writers. The names of these writers are mostly self-explanatory. The SQL Writer is for backups of SQL. The System Writer is for backups of System State, and so on.

Known Issue: Internet Connection Error Appears When Opening CSSB

When opening CSSB an error box titled Internet Connection Error appears. This most often occurs on systems running Windows Vista and Server 2008.

Restoring All of Your Files for Carbonite Safe Backup Pro

You can use Carbonite's Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.

Moving Carbonite Safe to Another Windows Computer

You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.

File Types Carbonite Backs Up for Carbonite Safe Backup Pro (Mac 1x)

Carbonite automatically backs up the files that are most important to you. By intelligently scanning your computer, Carbonite does not select unnecessary file types, which improves backup and restore speeds. However, less common user-created data can be manually added to your Carbonite backup.

How to Use a NAS Device with CSSB For CSSB 6.x Enhanced

Carbonite Safe Server Backup can store your backups on any Network Attached Storage (NAS) device. CSSB can also back up data that exists on a NAS.

Best Practices for Customers with Low Bandwidth For CSSB 6.x Enhanced

For customers whose backups will take a very long time due to low bandwidth, large amounts of data, or both, extra precautions should be taken to ensure that backups function as smoothly as possible. Customers can adhere to certain best practices designed to make very large, long-running backups easier and more likely to complete on time.

Carbonite Post-Restore Checklist

This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.

Restoring Files (Mac 2x)

You can restore files and folders through the Carbonite application.

Windows File System Backup For CSSB 6.x Enhanced

The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.

Supported Drive Formats for Carbonite Safe

Carbonite supports current drive formats.

Carbonite Plans and Features

This article covers the Carbonite Safe plans, features, and prices.

Storage of Data After Deleting Files from Your Computer

When Carbonite scans for files to back up, it also removes deleted files from the backup to keep it up-to-date. Depending on your plan, Carbonite removes deleted files after 30 or 60 days from the date they were deleted from the computer.

Restoring a Bare Metal Image (CSSB 6.6 or Below) For CSSB 6.x Enhanced

A Bare Metal Image backup can be restored using two methods. You can perform a complete Bare Metal restore or a file/folder level restore. To perform a Bare Metal restore, you first need to create a recovery media. After performing a Bare Image restore, additional steps will be required to recover Microsoft SQL Server, Exchange Server and SharePoint databases.

Backing Up Files on an External Hard Drive

You can back up files on a compatible external hard drive with Carbonite.

Restoring a Bare Metal Image (CSSB 6.7 and above)

A Bare Metal Image backup can be restored using two methods. You can perform a complete Bare Metal restore or a file/folder level restore. To perform a Bare Metal restore, you first need to create a recovery media. After performing a Bare Image restore, additional steps will be required to recover Microsoft SQL Server, Exchange Server and SharePoint databases.

Requesting a Courier Recovery Drive for Carbonite Safe

You can request Courier Recovery to receive a copy of your backed up files on an external hard drive.

File Types Carbonite Backs Up for Carbonite Safe

Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.

Backing Up Files on an External Hard Drive (Mac 2x)

You can use Carbonite to back up files on a Mac external hard drive from the Carbonite application.

Selecting Files for Backup

Carbonite automatically selects the data associated with your computer profiles. You can select additional data by right-clicking on the file or folder and selecting Carbonite; Back this up.

Restoring Carbonite Safe Server Backup to a Different Computer For CSSB 5.x & 6.x Classic

You can restore your backed up data originating from one computer to a different computer. This method is mostly used to create a clone of the original system. Restoring to a different computer requires some additional steps before you can launch the actual restore process.

Restoring Carbonite Safe Server Backup to a Different Computer For CSSB 6.x Enhanced

You can restore your backed up data originating from one computer to a different computer. This method is mostly used to create a clone of the original system. Restoring to a different computer requires some additional steps before you can launch the actual restore process.

Configuring Full Disk Access for Carbonite (Mac 1x)

With the release of macOS Catalina, Carbonite must be granted access to Full Disk Access to allow the backup and restore of your files.

Moving Local Backups to a New Folder For CSSB 6.x Enhanced

It is sometimes necessary to move local backups from one location to another on disk. The Move Backup function ensures that Carbonite Safe Server Backup can locate, manage, and restore local backups after they have been moved.

Restoring a MailStore Archive For CSSB 6.x Enhanced

MailStore archives can be restored to any system using Carbonite Safe Server Backup. MailStore archives cannot be restored to their original location. An alternate location must be specified.

FAQ: What is the amandabackup / CarboniteUser User? (CSSB 6.x) For CSSB 6.x Enhanced

What is the amandabackup / CarboniteUser User?

Restoring the Windows File System For CSSB 6.x Enhanced

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

Restoring an Oracle Server For CSSB 5.x & 6.x Classic

The product supports the restore of Oracle databases to the same server or to an alternate server. Oracle restores require access to the SQL*Plus utility that is included with the Oracle database.

Known Issue: Mapped Network Drives Do Not Appear in the CSSB User Interface For CSSB 6.x Enhanced

If you are running Windows Vista, Windows Server 2008, or later, you may not be able to select mapped network drives for backup. Although, mapped network drives appear in Windows Explorer, they are not visible in the CSSB user interface.

Restoring the Windows System State For CSSB 6.x Enhanced

The product supports the recovery of Windows System State by restoring the Registry, Boot files, System files, Active Directory and more. The product offers recovery of Windows System State on all the supported Windows platforms. The entire contents of the Windows System State backup will be restored. Selective restore of individual System State components is not possible. By default, System State will restore to the original location and overwrite existing files.

Restoring a Hyper-V For CSSB 6.x Enhanced

The product supports the restore of Hyper-V hosts and hosted virtual machines on Windows 2008, and Windows 2012. You can restore individual virtual machines to their original location or to an alternate location.

Restoring a Microsoft Exchange Server Database For CSSB 6.x Enhanced

The product supports the restore of Microsoft Exchange databases to the same server or to an alternate server.

Restoring Microsoft SharePoint For CSSB 6.x Enhanced

We support Content Recovery, Web Application Recovery and Disaster Recovery for Microsoft SharePoint. You can restore your data to the original backed up computer or to a different computer.

Restoring a MySQL Server For CSSB 6.x Enhanced

The product supports the restore of MySQL databases to their original location or as a .sql file on disk that can be imported manually to any compatible MySQL Server.

Restoring Microsoft Exchange Local Mailbox For CSSB 6.x Enhanced

The product supports the restore of Microsoft Exchange Local Mailboxes. Mailbox contents can be restored to the original server, an alternate server, an Exchange Online server, or to disk.

Restoring Microsoft Exchange Online hosted for Office 365 For CSSB 6.x Enhanced

The product supports the restore of Microsoft Exchange Online hosted by Office 365. Mailbox contents can be restored to the original server, an alternate server, to a local Exchange server, or to disk.

Windows File System Backup For CSSB 5.x & 6.x Classic