Carbonite Support > Known Issue: Internet Connecti...

Known Issue: Internet Connection Error Appears When Opening CSSB

Summary:

When opening CSSB an error box titled Internet Connection Error appears.

This most often occurs on systems running Windows Vista and Server 2008.

This article applies to:

Carbonite Plans Products Platforms
Power and Ultimate (Not sure?) Carbonite Safe Server Backup (Not sure?) Windows

Cause:

On systems running Windows Vista and Server 2008, one or more MSN websites are shown in the sidebar in Windows Explorer. When CSSB is opened, it asks Windows for a list of drives and folders. Because the MSN website is listed in the sidebar, it is included in the list of drives and folders, even though it's a website.

This causes the Internet Connection Error to appear.

It is possible for this error to occur on other versions of Windows, if a website is added manually to the sidebar. However, only Windows Vista and Server 2008 include a website by default.

Solution:

Open Windows Explorer. Find the website or websites in the sidebar, and remove them.

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