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FAQ: Forever Incrementals - Introduction and Best Practices
Forever Incremental removed the limit on the number of incremental backups allowed on a Windows File System backup. This new feature allows you to remove your full backup cycle and your backups will continue to run incremental backups. This article explains how this feature works and best practices for using it.
Getting Started with Carbonite Safe Backup Pro (Mac 2x)
Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and Administrators can be invited to join the company through the Dashboard. Once invited, they will receive an email with instructions to complete the registration. When you add a computer to a User or Administrator, they will receive instructions to complete the installation. During the installation, you can select the automatic setup for Carbonite to include your user folders and desktop, or you can choose to customize your setup options. You can add a file or folder through the Carbonite application. Whether you are restoring one file or all of your files, Carbonite makes the process quick and easy.
Performing Backups of an SQL Server Cluster
The product can be used to perform backups of an SQL Server cluster. However, since the product is not fully cluster-aware, there are certain restrictions to be aware of and certain requirements that must be met.
Creating Recovery Media for a Bare Metal Restore For CSSB 6.x Enhanced
Carbonite Safe Server Backup requires you to create recovery media in order to perform a Bare Metal restore. It is recommended that you create the recovery media after you schedule your first Bare Metal Image backup.
Creating Recovery Media for a Bare Metal Restore (CSSB 6.7 and above)
Carbonite Safe Server Backup requires you to create recovery media in order to perform a Bare Metal restore. It is recommended that you create the recovery media after you schedule your first Bare Metal Image backup.
Performing System State Recovery on Windows Small Business Server 2011
In order to perform a System State restore on Small Business Server (SBS) 2011, the computer needs to be booted into Directory Service Restore Mode (DSRM) since SBS 2011 is the Active Directory Domain controller.
How to Recover System State on an Active Directory Domain Controller For CSSB 6.x Enhanced
The Active Directory database can be restored via System State on a Windows Domain Controller. However, this process requires special procedures which are different from a standard System State restore. A Windows Server running Active Directory Domain Services must be booted into Directory Service Restore Mode (DSRM) in order to restore the System State. DSRM is similar to Windows Safe mode and has no Active Directory services running.
Microsoft Exchange Local Mailbox Backup
The product supports backup of Exchange Local Mailboxes. The product supports Full and Incremental backups of Exchange Mailboxes. Differential backups are not supported. An Exchange Local Mailbox backup allows users to select one or more mailboxes from a local Exchange server for backup and restore, including an individual mailbox.
Using Advanced Filtering with Carbonite Safe Server Backup
You can use advanced filtering to locate files or folders to restore.
Microsoft Exchange Online hosted for Office 365 Backup
The product supports backup of Exchange Online hosted for Office365. The product supports Full and Incremental backups of Exchange Online. Differential backups are not supported. An Exchange Online hosted for Office 365 backup allows users to select one or more mailboxes from an Exchange Online server for backup and restore, including an individual mailbox. Exchange Online is part of Microsoft Office 365.
Getting Started with Carbonite Safe
You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.
Getting Started with Carbonite Safe Backup Pro
Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.
Configuring Email Notifications For CSSB 6.x Enhanced
Users can receive notifications when particular operations get completed. This option is offered for all backup sets globally.
Message: "Cloud communication error [CLOUD_ERROR_ExpiredToken]"
A security certificate has expired and must be replaced within the Carbonite Safe Server Backup (CSSB) client.
How to start new cloud backups with Carbonite Safe Server Backup
This article explains how to start new cloud backups with Carbonite Safe Server Backup.
Accessing Your Restore Error Report for Carbonite (Mac 1x)
Carbonite will record all errors encountered during the restore process in a text file. This text file can be accessed from your desktop at the end of the restore. Files that couldn't be restored will be listed in this file.
Message: "Unable to Complete The Restore Because One or More Windows Management Instrumentation Queries Have Failed"
During a File System restore of a Deduplicated volume. an error might occur if one or more Windows Management Instrumentation queries fail.
How to Use Recovered Files after an Exchange Mailbox Recovery to Disk
The Exchange Local Mailbox and Exchange Mailbox Online backup types can restore mailbox items to local disk in addition to restoring to an Exchange mailbox. Backups restored to local disk are restored as files in various formats.
File Types Carbonite Backs Up for Carbonite Safe Backup Pro
Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, videos, etc.
File Types Carbonite Backs Up for Carbonite Safe (Mac 1x)
Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, etc. With the Carbonite Safe Basic plan, video files are not selected for back up by default. They need to be added to your backup manually.
File Types Carbonite Backs Up for Carbonite Safe (Mac 2x)
Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, etc. With the Carbonite Safe Basic plan, video files are not selected for back up by default. They need to be added to your backup manually.
File Types Carbonite Backs Up for Carbonite Safe
Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.
Encryption Key Password
You can choose an optional password for your encryption key during the initial installation
Known Issue: "Carbonite File Access is Currently Unable to Locate Files and Folders with Special Characters" or Red X Appears in Anytime Anywhere Access
Anytime Anywhere Access may display an error when attempting to download certain folders or files. This is caused either by the inclusion of special characters in the folder or file name, or for security. You may also see a red X on a file in AAA, meaning the file cannot be downloaded. Carbonite's Anytime Anywhere Access system prevents the download of files that may contain personal credentials. Review this KB for more details.
Message: "The Backup Has Failed Because We Are Unable to Query Windows Management Instrumentation for Required Information"
When attempting to perform a backup of a Bare Metal Image backup set, an error may appear if CSB is unable to query the Windows Management Instrumentation.
Message: “some of your files could not be backed up due to errors”
During a backup, a Carbonite alert appears with the message: “some of your files could not be backed up due to errors”.
Backing Up Files on an External Hard Drive (Mac 1x)
You can use Carbonite to back up files on an external hard drive from Carbonite within the Apple System Preferences.
Stuck Backup and Backup Errors (Mac 1x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Migrating from Carbonite Mac 1x to Mac 2x
To enhance the customer experience, we are providing a migration path from the legacy Mac version (1.x) to the latest version (2.x). Due to technical differences between the two versions, backups cannot be directly upgraded. As a result, customers will need to start a new backup after installing version 2.x.
Restoring a MySQL Server For CSSB 6.x Enhanced
The product supports the restore of MySQL databases to their original location or as a .sql file on disk that can be imported manually to any compatible MySQL Server.
Restoring a Microsoft Exchange Server Database For CSSB 6.x Enhanced
The product supports the restore of Microsoft Exchange databases to the same server or to an alternate server.
Moving Carbonite Safe to Another Windows Computer
You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.
Backup Set Options For CSSB 6.x Enhanced
While on the Backup Details page, you can validate, delete, clone or disable backup sets
Restoring the Windows System State For CSSB 6.x Enhanced
The product supports the recovery of Windows System State by restoring the Registry, Boot files, System files, Active Directory and more. The product offers recovery of Windows System State on all the supported Windows platforms. The entire contents of the Windows System State backup will be restored. Selective restore of individual System State components is not possible. By default, System State will restore to the original location and overwrite existing files.
Retention Policy Best Practices
A retention policy controls the period of time that a backup is kept. The product allows users to choose their own retention policy. This article outlines the best practices for retention policies and explains some of the common problems that occur when these best practices are not followed.
Restoring the Windows File System For CSSB 5.x & 6.x Classic
For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.
Transferring Your Carbonite Safe Subscription to Restore Files
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Carbonite Post-Restore Checklist
This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.
Carbonite Post-Restore Checklist (Mac 2x)
This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.
Carbonite Post-Restore Checklist (Mac 1x)
This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.
Best Practices for Customers with Low Bandwidth For CSSB 6.x Enhanced
For customers whose backups will take a very long time due to low bandwidth, large amounts of data, or both, extra precautions should be taken to ensure that backups function as smoothly as possible. Customers can adhere to certain best practices designed to make very large, long-running backups easier and more likely to complete on time.
No Loss Recovery or Delete Existing Transaction Logs for Microsoft Exchange Restores
There are two new options for restores of Microsoft Exchange databases when restoring to the original location. No Loss Restore will not delete existing transaction logs and once the restore is complete, Exchange will perform a roll-forward recovery if all sequential transaction logs are found. Delete existing transaction logs will delete any transaction logs found in the Log directory of the restored Mailbox Database(s), Public Folder Database(s), and/or Storage Group(s).
Importing Your Files into Programs
Carbonite's first priority is the safe retention and return of your personal data files. Performing a restore will not automatically configure your programs or import restored data. For certain programs, it may be necessary to perform additional steps to import restored data before that data will be accessible.
Importing Your Files into Programs
In most cases, you can double-click restored files and they will open in the app that is installed on your computer. However, you will need to configure certain apps to import the restored files before you can use them as you did before.
Deleting CSSB Backup Data For CSSB 6.x Enhanced
As a best practice, one should always set a Retention Policy that best suits their business needs. Data that meets its Retention Policy is automatically removed from the cloud, providing lower costs and easier quota management. A user can also delete data manually from the cloud for any reason.
Importing Internet Explorer Favorites
Your Internet Explorer favorites are individual files. They are shortcuts to web sites you choose to save. You can restore your Internet Explorer favorites with the Carbonite Backup Drive and move them to the correct location on your computer.
File Types Excluded from Backup for Carbonite Safe
Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.
File Selection and Size Limitations with Anytime Anywhere Access
Carbonite's Anytime Anywhere Access feature is best for downloading small amounts of files and folders. Depending on the type of download, there are different limitations per session.
Creating a Bare Metal Image Backup For CSSB 6.x Enhanced
A Bare Metal Image backup allows the restore of an entire system to a similar or dissimilar hardware.
Backing Up Microsoft Outlook
Microsoft Outlook 2010 and above stores a local copy of your email, contacts, and calendar on your computer. By default, Carbonite automatically backs up the .PST in the default file location so you can restore your information if you ever it.
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