DOC: Carbonite Safe Server Backup User Guide (CSSB 6.x) For CSSB 6.x Enhanced

Carbonite Server User Guide for 6.x

Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started due to Log on Failure"

When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started due to a log on failure, Carbonite Safe Server Cloud Controller could not be started due to a log on failure, Carbonite Safe Server Backup Controller and Carbonite Safe Server Cloud Controller could not be started due to a log on failure.

Known Issue: Carbonite Safe Server Backup Service(s) Goes into a Bad State

When Carbonite Safe Server Backup attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message stating that one of CSSB's services could not be started. However, the error can appear at any time.

Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started Because Another Program is Using The Same Port" For CSSB 6.x Enhanced

When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started because another program is using the same port, Carbonite Safe Server Cloud Controller could not be started because another program is using the same port, Carbonite Safe Server Backup Controller and Carbonite Server Cloud Controller could not be started because another program is using the same port.

DOC: Carbonite Safe Server Backup Customer Handbook (CSSB 6.x)

Please use the handbook in this article for information about Carbonite Safe Server Backup (CSSB).

Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced

Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.

Optimizing Carbonite's Internal Database

Carbonite Safe Server Backup (CSSB) utilizes an internal database to store information about the backups. This database will grow in size as time passes and more backups are performed and deleted. Every CSSB installation includes a script that will optimize database performance and space usage on disk. If performance of backups degrades or if the database grows excessively large, it may be necessary to optimize the database.

Configuring Carbonite to Work With Authenticated Proxy Servers For CSSB 6.x Enhanced

You can use authenticated proxy servers with CSSB 4.7 and above. The username and password for the proxy server must be manually entered into the appropriate configuration file.

Uninstalling Carbonite Safe Server Backup For CSSB 6.x Enhanced

Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.

Uninstalling Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic

Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.

Routing Carbonite Safe Server Backup Network Traffic

It is sometimes necessary to route internet traffic for performance, compliance, or other reasons. The product reaches out to several endpoints, and access must be granted to all of them. CSSB communicates over SSL on port 443 for all three endpoints.

Viewing Your Payment History for Carbonite Safe Backup Pro

Carbonite sends receipts of purchase to the Billing Owner email address that is associated with your Carbonite account. If you would like to view any purchases made under your account, you can log in as an admin an do so through the Carbonite website.

Reinstalling Carbonite Safe Server Backup

Carbonite administrators can reinstall the product by signing into their account. Within the Backup Dashboard, you can view backup details as well as install.

Recreating the Carbonite Safe Server Backup Desktop Shortcut

If you cannot find the Carbonite Safe Server Backup icon on your desktop, this does not necessarily indicate that you have uninstalled the program. It's possible to accidentally delete the desktop shortcut without uninstalling Carbonite. If Carbonite is still installed, you can recreate the desktop icon using the instructions in this article.

Message: "A Conflicting Carbonite Product is Installed"

While installing a product in the Carbonite family, you may receive an error stating: A conflicting Carbonite product is installed.

How Does Carbonite Handle the Loss of Network Connectivity to the Cloud

The product needs an Internet connection to back up and restore your important files to and from the cloud. If your connection is interrupted, the product will immediately begin to actively retry the upload, and will continue to retry for approximately 11 minutes. After that time, the upload will be marked as failed within the user interface.

Moving the Carbonite Safe Server Backup Database

In cases where the product's database grows and there is no more disk space, the backup will fail. To help resolve this problem, you can move the database to another location with sufficient disk space.

Getting Started with Carbonite Safe Server Backup For CSSB 6.x Enhanced

Administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. After launching Carbonite Safe Server Backup for the first time, you will be able to configure your backup set by selecting what, where, how, when and for how long you would like to back up. CSSB supports the backup of NTFS file systems, ReFS file systems, Windows system state, Microsoft SharePoint, Microsoft Exchange server, SQL server, MySQL server, Oracle server, Hyper-V hosts and hosted virtual machines, and Bare Metal images. Carbonite Safe Server Backup supports full, differential and incremental backups. Whether you are restoring your data to the original backed up computer or to a different computer, Carbonite Safe Server Backup makes the process quick and easy.

Message: "Failed to Restore X Items Because Files’ Metadata Could Not Be Restored"

A restore failed with the error "Failed to Restore X Items Because Files’ Metadata Could Not Be Restored". This is almost always harmless, but this article will help you make sure that your items restored as expected.

Known Issue: Partial Backup Files are Left on Disk After a Failed Bare Metal Image Backup For CSSB 6.x Enhanced

For most backup types, Carbonite Safe Server Backup will remove any partial backup files on disk after a backup fails. This cleanup occurs immediately after the failure. However, the immediate cleanup does not occur for Bare Metal Image backups. If a Bare Metal restore fails, the partial backup will be left on disk for some time.

Known Issue: System State Backup Fails and the System Writer is Missing

The product uses the Volume Shadow Copy Service (VSS) to perform backups of your Windows-based machine. VSS has several writers that are used for this purpose. You can return a list of VSS writers by opening a command prompt and entering the command vssadmin list writers. The names of these writers are mostly self-explanatory. The SQL Writer is for backups of SQL. The System Writer is for backups of System State, and so on.

Message: "Unable to Create a Snapshot of <Name of Virtual Machine>"

During a Hyper-V backup, you may encounter an error if the Volume Shadowcopy Services are unable to create a snapshot of a virtual machine.

Known Issue: Subscription Expired Banner

Carbonite Safe Server Backup (CSSB) routinely checks for renewals and changes to your subscription. If your subscription has recently expired, you may see the subscription expired banner in CSSB for up to 24 hours after completing your renewal.

Known Issue: Carbonite Doesn’t Back Up Large Files That Are Open by Another Application

Carbonite may not back up a file that is open by another application.

Windows File System Backup For CSSB 6.x Enhanced

The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.

Microsoft SQL Server Backup For CSSB 5.x & 6.x Classic

Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.

Supported Operating Systems for Carbonite Safe

Carbonite supports current Windows and Mac operating systems in both 32-bit and 64-bit versions.

Encryption For CSSB 6.x Enhanced

Carbonite Safe Server Backup (CSSB) offers encryption options that provide 100% privacy of your backup data. The product supports two different types of encryption: private key encryption and auto encryption.

Message: "Index Creation Failed"

If the product is unable to create or write to a file in the C:\Program Files\Carbonite\Carbonite Safe Server Backup(x64)\Database\Temp\ directory, you will receive an error message stating index creation failed. To help resolve this problem, ensure the latest version of Carbonite Safe Server Backup is installed.

Microsoft SQL Server Backup For CSSB 6.x Enhanced

Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.

Windows File System Backup For CSSB 5.x & 6.x Classic

The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.

FAQ: What Is A Bare Metal Image Backup?

What Is A Bare Metal Image Backup?

List of Windows Events Created by Carbonite Safe Server Backup

Carbonite Safe Server Backup logs an event in the Windows Application Event logs after every backup, upload, download, and restore operation. These events can be used as another way to track and monitor the status of your backups.

FAQ: What is the amandabackup / CarboniteUser User? (CSSB 6.x) For CSSB 6.x Enhanced

What is the amandabackup / CarboniteUser User?

Latest Product Versions

Carbonite Safe is available for Windows, Mac and Windows Server Operating Systems. You can upgrade to the latest version by reinstalling Carbonite from within your account.

FAQ: When does my Carbonite trial expire?

When does my Carbonite trial expire?

Carbonite Plans and Features

This article covers the Carbonite Safe plans, features, and prices.

Microsoft SharePoint Backup

The product supports back up Microsoft SharePoint in standalone and single-server farm configuration. Backups of multi-server SharePoint farm configurations are not supported. CSSB performs full and differential backups of the SharePoint data based on the modification time.

Restoring the Windows File System For CSSB 5.x & 6.x Classic

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

System Requirements for Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic

The current version of the product works for Windows XP (Home or Pro) with SP2 or higher, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2003, Windows Server 2003 SP2, Windows Server 2003 R2, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, and Windows Server 2012 R2 operating systems.

Determining Your Version of Carbonite Safe Server Backup

You can locate the version of the product you are running through the Carbonite Safe Server Backup user interface.

Known Issue: The A: or B: Drives Cannot be Selected for Backup by Carbonite Safe Server Backup

When configuring a File System backup, the A: and B: drives do not appear in the file tree, and thus cannot be selected. These drives are reserved by Windows for floppy disks.

Known Issue: Carbonite Safe Server Backup Installation Fails with Error 1327

When attempting to install Carbonite Safe Server Backup, the installation fails with Error 1327.

Enabling and Disabling Archive Consistency Checks for Carbonite Safe Server Backup Local Recovery

Carbonite Safe Server Backup (CSSB) has the ability to check the consistency of the backup archive before it extracts your data for restore through what is known as a Cyclic Redundancy Check (CRC). This ensures that the archive has not become corrupted and that your data will be intact after restoration. However, this process can take a long time (depending on the size of the archive). In some situations, it may be your priority to restore all available data as quickly as possible.

Known Issue: Carbonite Safe Server Backup Fails to Create Backup Directory

If you are using a mapped drive as your local backup folder and receive an error message stating the backup failed to create a backup directory, verify that the amandabackup / CarboniteUser user has full read/write permissions to the mapped drive. The amandabackup / CarboniteUser user may be a local user or a domain user depending on your environment.

Using Advanced Filtering with Carbonite Safe Server Backup

You can use advanced filtering to locate files or folders to restore.

Known Issue: Windows User Access Control Prevents Changes to Carbonite Safe Server Backup Settings

Windows User Access Control (UAC) may prevent you (even with administrator privileges) from altering Carbonite Safe Server Backup (CSSB) settings.

File Types Excluded from the Carbonite Safe Server Backup File System Backup

Microsoft recommends that certain files not be backed up as part of a File System backup. The product honors this recommendation, and adds a few exclusions regarding its own files.

Carbonite Safe Server Backup supporting RAID setup

FAQ: How do I configure a backup set with Carbonite Safe Server Backup?

How do I configure a backup set with Carbonite Safe Server Backup?