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Renewing Your Carbonite Safe Backup Pro Subscription

You can renew or upgrade your Carbonite Safe Pro subscription through your Company Dashboard. Your renewal options depend on your original purchase of Carbonite, but you will have the option to keep your current subscription or to upgrade or downgrade your subscription.

Renewing Your Carbonite Safe Subscription

You can renew your Carbonite Safe subscription to continue backing up your files.

Deactivating Automatic Renewal for Carbonite Safe Backup Pro

As a Billing Owner, you can deactivate automatic renewal on your account to prevent future purchases on your Carbonite Safe Backup Pro account. 

Enrolling Webroot Business Endpoint Protection in Automatic Renewal

You can enroll a valid credit card in automatic renewal, so your Webroot Business Endpoint Protection Antivirus add-on automatically renews at the expiration date.

Renewing Webroot Business Endpoint Protection Antivirus

You can manually renew your Webroot Business Endpoint Protection Antivirus add-on so you can continue protecting your devices from viruses and malware.

Deactivating Automatic Renewal for Webroot Business Endpoint Protection Antivirus

You can deactivate automatic renewal for your Webroot Business Endpoint Protection Antivirus add-on that was purchased with Carbonite to prevent future renewals.

Changing Your Automatic Renewal Status for Carbonite Safe Backup Pro

You can change your automatic renewal status at any time through your Carbonite account.

Enrolling in Automatic Renewal for Carbonite Safe Backup Pro

You can activate automatic renewal to allow Carbonite to automatically renew your account on the expiration date.

Deactivating Automatic Renewal for Carbonite Safe

Customers enrolled in automatic renewal can log into their Carbonite account and deactivate it at any time. If you wish to cancel your subscription, you may simply ignore the email notifications you receive regarding account expiration.

Enrolling Carbonite Safe in Automatic Renewal

You can enroll your Carbonite Safe subscription in automatic renewal from your account.

Viewing Your Expiration and Renewal Dates for Carbonite Safe

We will remind you to renew your Carbonite subscription prior to expiration if you are not enrolled in automatic renewal. If your subscription is not renewed, your backed up files will be removed from our servers within 30 days of your subscription expiration.

Known Issue: Subscription Expired Banner

Carbonite Safe Server Backup (CSSB) routinely checks for renewals and changes to your subscription. If your subscription has recently expired, you may see the subscription expired banner in CSSB for up to 24 hours after completing your renewal.

Carbonite Cancellations and Refunds

To cancel your Carbonite subscription, deactivate automatic renewal to prevent future renewals. After your plan is expired for 30 or 60 days, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.

Transferring Carbonite Safe Between Windows and Mac

You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.

Changing the Billing Owner

A Carbonite Billing Owner is responsible for entering or re-entering the billing information Carbonite uses to charge the account each year. Only an account that has purchased a subscription will have a Billing Owner. You can change who the Billing Owner is through the Billing Information tab of the Dashboard.

Adding Additional Storage for Carbonite Safe Backup Pro

You can purchase additional storage in increments of 100 GB at any time to continue backing up the computers and servers on your Carbonite Safe Backup Pro account.

Carbonite Windows Version Release Notes

Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.

Importing the Cloud Certificate For CSSB 6.x Enhanced

After creating an account and installing Carbonite Safe Server Backup, the cloud certificate will be available for download. To start backup operations to the cloud, download the certificate from your account and import it from the CSSB user interface.

Carbonite Release Notes (Mac 2x)

You can view the latest Carbonite release notes in this article.

Moving Carbonite Safe to Another Windows Computer

You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.

Storage of Data After Expiration

Carbonite keeps your backed up data on our servers for a limited time after expiration in case you decide to continue with your coverage Depending on your expired account status, Carbonite will permanently remove your backed up data after 30 or 60 days.

Changing Your Credit Card for Carbonite Safe Backup Pro

Billing Owners are able to change the credit card on file for their company through the Dashboard. If the Billing Owner is changed, the new Billing Owner will have to add new credit card information.

Storage Quota Exceeded for Carbonite Safe Server Backup (6.x) For CSSB 6.x Enhanced

To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.

Changing Your Credit Card for Carbonite Safe

You can change your default credit card through your Carbonite account.

Determining the Status of Your Backup on Windows

You can check the status of your backup through the Carbonite application.

Message: "Subscription Date is Invalid"

If you receive a pop-up notification from the Carbonite software stating your subscription date is invalid, please reboot your computer to resolve the issue.

Storage Quota Exceeded for Carbonite Safe Server Backup (5.x) For CSSB 5.x & 6.x Classic

To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.

Getting Started with Carbonite Safe (Mac 2x)

Carbonite is an online backup application that backs up your files to our secure servers and helps you restore the files back to your computer at any time.

Getting Started with Carbonite Safe

You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.

Upgrading Your Carbonite Safe Subscription

You can upgrade your Carbonite Safe plan to a Carbonite Safe Plus or Prime subscription to backup an external hard drive, automatically back up video files, and take advantage of Courier Recovery.

Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced

Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.

FAQ: When does my Carbonite trial expire?

When does my Carbonite trial expire?

Carbonite Plans and Features

This article covers the Carbonite Safe plans, features, and prices.

Signing Into Your Carbonite Account

You can sign into your Carbonite account to install the products and manage your account information.

Downgrading Your Carbonite Safe Subscription

You can downgrade your Carbonite Safe Plus or Prime subscription to a lower-tiered plan if you no longer need the features of your current plan.

Reinstalling Carbonite Safe Backup Pro

You can reinstall Carbonite by signing into your account. Users can only reinstall computers that are associated with their username.

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