Changing Your Automatic Renewal Status for Carbonite Safe Backup Pro

Summary:

You can change your automatic renewal status at any time through your Carbonite account.

This article applies to:

Carbonite Plans	Products	Platforms
Core, Power, and Ultimate (Not sure?)	Safe Pro and Carbonite Safe Server Backup (Not sure?)	Portal

You must be the Billing Owner on the account to perform the actions below.

The sections below are collapsed. Please click a section title to open / close the appropriate section.

Enrolling in automatic renewal allows Carbonite to automatically renew your subscription on the Subscription End Date with the card on file.

You will not need to manually sign in and renew your subscription manually before it expires to keep your files protected.
If the card on file fails to renew, you will have up to 60 days after expiration to renew your account. After this time, Carbonite will permanently remove your backed up data and Carbonite will no longer function on your computers.

Canceling/Deactivating automatic renewal will stop Carbonite from automatically renewing your subscription.

You will need to sign in and renew your subscription manually before it expires to keep your files protected.
After 30 days of expiration, Carbonite will permanently remove your backed up data and Carbonite will no longer function on your computers.

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Restore: The act of downloading your backed up files from our servers to your computer.
Back up: The act of uploading a copy of your files to our servers for safekeeping.
Backup: This is the copy of files that you've backed up to our servers.
InfoCenter: This is the Carbonite user interface on the Windows version of the product.
Carbonite Backup Drive (CBUD): this is your interface into what's in your backup and how you can restore files or remove files from your backup.
Dots: We place colored status dots on your files in order for you to quickly see what's backed up.
Frozen for safekeeping (freeze backup / frozen mode) : This is a state that you can place Carbonite in to let you safely restore your backup. While in this state, no files or changes will be backed up to our servers.