Support
Contact
Sign In
Carbonite Support > Search Results
Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
You searched for "1000" in
Search Results
Known Issue: System State Backup Fails and the System Writer is Missing
The product uses the Volume Shadow Copy Service (VSS) to perform backups of your Windows-based machine. VSS has several writers that are used for this purpose. You can return a list of VSS writers by opening a command prompt and entering the command vssadmin list writers. The names of these writers are mostly self-explanatory. The SQL Writer is for backups of SQL. The System Writer is for backups of System State, and so on.
The Restore Files Tab (Mac 2x)
This article details the Restore Files tab and its functionality in the Carbonite Safe 2x software for Mac.
Restoring Previous Versions of Files or Folders for Mac 2x
This article details the newly available file and folder version restore functionality within Carbonite Safe for Mac version 2.10
Security Bulletin for Carbonite Safe Server Backup 09-12-2025
RCE vulnerability has been discovered in OpenText™ Carbonite Safe Server Backup.
Migrating from Carbonite Mac 1x to Mac 2x
To enhance the customer experience, we are providing a migration path from the legacy Mac version (1.x) to the latest version (2.x). Due to technical differences between the two versions, backups cannot be directly upgraded. As a result, customers will need to start a new backup after installing version 2.x.
Known Issue: Carbonite interface shows 0% progress after the restore completes on macOS Ventura
When a restore completes on Mac Ventura, bundle files may not be given proper access to complete the restore properly. This may present itself as an incomplete restore with many files failing to be recovered. The User interface will also show 0% progress after the restore is complete instead of the expected 100%.
Changing the Default Port Used by the ZCBService
The ZCBService requires the use of TCP port 10085. If this port is in use, the service cannot start.
Adding Additional Storage for Carbonite Safe Backup Pro
You can purchase additional storage in increments of 100 GB at any time to continue backing up the computers and servers on your Carbonite Safe Backup Pro account.
Encryption For CSSB 6.x Enhanced
Carbonite Safe Server Backup (CSSB) offers encryption options that provide 100% privacy of your backup data. The product supports two different types of encryption: private key encryption and auto encryption.
Killer Control Center and Carbonite
This article details the impacts of the Killer Control Center to Carbonite Safe and provides directions on how to address issues caused by Killer Control Center
Upgrading Your Carbonite Safe Backup Pro Subscription
You can upgrade your Carbonite Safe Pro subscription through the Dashboard. When you upgrade, you will receive a credit towards your upgraded subscription if there is remaining time on your current subscription.
System Requirements for Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic
The current version of the product works for Windows XP (Home or Pro) with SP2 or higher, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2003, Windows Server 2003 SP2, Windows Server 2003 R2, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, and Windows Server 2012 R2 operating systems.
Selecting Files for Backup
Carbonite automatically selects the data associated with your computer profiles. You can select additional data by right-clicking on the file or folder and selecting Carbonite; Back this up.
Known Issue: A Series of MySQL Errors Appear in the Windows Application Event Logs
A series of MySQL errors may appear in the Windows Application Event logs. The events state: Native table <table name> has the wrong structure. These events are completely harmless and can be ignored.
Restoring Microsoft SQL Server Fails Due to Damaged System Databases
The restore of Microsoft SQL Server databases with the product requires that the SQL Server be online and available. If the SQL server cannot start, all attempts to restore will fail.
Finding Large Files via PowerShell
File System backups with Carbonite Safe Server Backup (CSSB) are “file level.” If a file changes, the entire file is backed up next time CSSB performs a backup that includes that file. As a result, Incremental and/or Differential backups can be larger than expected. These instructions can help you determine which large files change.
Carbonite Plans and Features
This article covers the Carbonite Safe plans, features, and prices.
File Size Limits
Carbonite sets size limits for individual files based on your Carbonite plan to avoid backup complications. However, you can manually select user files larger than these sizes to add them to your backup.
Best Practices for Customers with Low Bandwidth For CSSB 6.x Enhanced
For customers whose backups will take a very long time due to low bandwidth, large amounts of data, or both, extra precautions should be taken to ensure that backups function as smoothly as possible. Customers can adhere to certain best practices designed to make very large, long-running backups easier and more likely to complete on time.
Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started Because Another Program is Using The Same Port" For CSSB 6.x Enhanced
When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started because another program is using the same port, Carbonite Safe Server Cloud Controller could not be started because another program is using the same port, Carbonite Safe Server Backup Controller and Carbonite Server Cloud Controller could not be started because another program is using the same port.
Known Issue: Backup Failed for Too Many Files For CSSB 6.x Enhanced
If you receive an error message stating the backup failed for too many files, you can adjust certain settings in the user interface and on your computer. This problem can be caused by many different things such as files being opened, locked, in-use and located on a network drive, or the VSS snapshot not been able to be created.
Number of Successful Full Backups to Retain For CSSB 6.x Enhanced
A retention policy controls the period of time that a backup is kept. By default, Carbonite Safe Server Backup (CSSB) uses a cycle-based retention policy. A backup cycle is defined as a full backup and all associated incremental or differential backups. When a new full backup completes, the oldest excess backup cycle is removed within 24 hours. You can control how many old backup cycles to keep.
Storage Quota Exceeded for Carbonite Safe Server Backup (6.x) For CSSB 6.x Enhanced
To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.
Retention Policy Best Practices
A retention policy controls the period of time that a backup is kept. The product allows users to choose their own retention policy. This article outlines the best practices for retention policies and explains some of the common problems that occur when these best practices are not followed.
Advanced Options (CSSB 6.x) For CSSB 6.x Enhanced
On the Advanced page, the Global Settings allow you to set options for Data Transfer and Networking, Retention Policy Enforcement, directories used for backup and restore operations, and the ability to update the amandabackup / CarboniteUser user password.
Performing Backups of an SQL Server Cluster
The product can be used to perform backups of an SQL Server cluster. However, since the product is not fully cluster-aware, there are certain restrictions to be aware of and certain requirements that must be met.
Known Issue: Backup Failed for Too Many Files For CSSB 5.x & 6.x Classic
If you receive an error message stating the backup failed for too many files, you can adjust certain settings in the user interface and on your computer. This problem can be caused by many different things such as files being opened, locked, in-use and located on a network drive, or the VSS snapshot not been able to be created.
Storage Quota Exceeded for Carbonite Safe Server Backup (5.x) For CSSB 5.x & 6.x Classic
To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.
Carbonite Safe for Mac CPU Usage
Expected CPU usage for Carbonite for Mac version 2x and clarification on actual usage versus what is shown in Activity Monitor
Managing Backup Policies in the Dashboard
Carbonite Safe Pro administrators are able to set backup policies for their end users through their account. The client needs to be running at least version 5.8 of Carbonite in order to use backup policies. While a backup policy is specific to a computer, each computer can use one of the available backup polices that you have created.
Upgrading to a Carbonite Safe Backup Pro Plan
You can upgrade your Carbonite Safe Basic, Plus or Prime plan to a Carbonite Safe Backup Pro plan to backup multiple computers, drives, and servers.
System Requirements for Carbonite Safe Server Backup (CSSB 6.x) For CSSB 6.x Enhanced
The current version of the product works for Windows 7, Windows 8, Windows 8.1, Windows 10, Windows 11, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, Windows Server 2012 R2, Windows Server 2016, Windows Server 2019, and Windows Server 2022 operating systems.
File Types Carbonite Backs Up for Carbonite Safe (Mac 2x)
Carbonite is designed to back up all the unique and irreplaceable files on your computer. Included in your backup are your text documents, spreadsheets, financial documents, photos, music, etc. With the Carbonite Safe Basic plan, video files are not selected for back up by default. They need to be added to your backup manually.
File Types Carbonite Backs Up for Carbonite Safe
Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.
Message: "The Path(s) to One or More Files/Folders Has Changed"
When creating a backup set, the user selects any number of files and/or folders. The product checks that each of these files/folders still exists as part of the validation process. Every backup must pass validation before the backup will begin. If a file or folder that was selected has been moved, renamed, deleted, or otherwise changed, then the backup fails validation. Moving, renaming, and deleting files and folders is part of the everyday workflow for most users. The product now takes that into account and asks for input regarding such files and folders.
Known Issue: Image File Level Restore Wizard Fails to Open in VMWare environments
In Carbonite Safe Server Backup (CSSB), the File Level restore wizard for the Image backup set may not open in some VMware environments.
Known Issue: The CSSB User Interface Does Not Show Backup Sets Following Upgrade to 6.8 Build 6105
Following security updates in CSSB 6.8 Build 6105 you may find that the CSSB UI does not reflect the previously configured backup sets. This article details how to address this issue.
Carbonite for Mac Showing Account is Disabled Following Update to Sequoia
This article details a new security in Sequoia (macOS 15.0) and its impact on the Mac 2x backup functionality.
Sandbox Environments and CSSB
This article details the possible impacts to CSSB when it is run via a Sandbox environment.
ISS: Difficulty Restoring Legacy Bare Metal Image Backups
Restoring Legacy Bare Metal Backups can fail on newer versions of CSSB.
Configuring Azure for Using Modern Authentication with Carbonite Safe Server Backup
Starting with Carbonite Safe Server Backup (CSSB) 6.8.1 we will support modern authentication with Exchange Online. There are additional steps required to ensure modern authentication will function properly with CSSB. This article explains the procedure for registering Exchange Online in the Azure portal and setting up proper Azure App credentials for use with CSSB.
FAQ: Forever Incrementals - Introduction and Best Practices
Forever Incremental removed the limit on the number of incremental backups allowed on a Windows File System backup. This new feature allows you to remove your full backup cycle and your backups will continue to run incremental backups. This article explains how this feature works and best practices for using it.
Known Issue: CSSB Restore Fails with "Failed to restore # items because they already exist"
Carbonite Safe Server Backup (CSSB) restore Fails with "Failed to restore # items because they already exist". This warning is false.
Message: “CarboniteAlerts is damaged and can't be opened."
After updating to MacOS Ventura, you may start to see continuous pop-ups reporting that the “CarboniteAlerts” is damaged and cannot be opened. Interacting with the window will report a second error and then repeat the pop-ups.
Recreating the Carbonite Safe Server Backup Desktop Shortcut
If you cannot find the Carbonite Safe Server Backup icon on your desktop, this does not necessarily indicate that you have uninstalled the program. It's possible to accidentally delete the desktop shortcut without uninstalling Carbonite. If Carbonite is still installed, you can recreate the desktop icon using the instructions in this article.
Deleting Computers from Your Carbonite Safe Backup Pro Account
Administrators on the Carbonite Safe Backup Pro dashboard can remove computers from their account.
FAQ: How to Install CSSB if the Smart Installer Does Not Work?
If the Smart Installer does not work, an unhealthy NET Framework may be the cause. Please repair the .NET Framework or run the Smart Installer on another computer and transfer the full .EXE file.
Requesting a Courier Recovery Drive for Carbonite Safe Backup Pro
Courier Recovery is the process of contacting Carbonite, working with a Recovery Specialist to retrieve your backup, and receiving a form of media (DVD, external hard drive, etc.) with a copy of your backed up files to your address via mail for a $175.99 fee per computer.
Transferring Your Carbonite Safe Subscription to Restore Files
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Transferring Carbonite Safe Between Windows and Mac
You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.
Feedback