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How to Speed up Your Backup and Restore
The speed of your Internet connection is the primary factor for how fast you can back up or restore your files. Your backup and restore speed will also depend on the speed of your computer, the amount of data selected for backup/restore, and the amount of strain your other programs and services have on your internet connection.
Restore Speed
Recovering small amounts of data (a few files here or there) usually takes only a few seconds or minutes. Restoring all of your data will take longer depending on how much data you have and the speed of your ISP.
Troubleshooting a Stuck or Slow Backup (Mac 2x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Checking Your Backup Progress
When Carbonite finishes backing up a file, the status indicator in the Carbonite application will update. If Carbonite does not appear to be moving, it is most likely backing up a large file.
Carbonite for Mac 1x and Antivirus
If you are using third-party antivirus software on your Mac, it is possible that it may slow or block your Carbonite backup. Antivirus programs will scan any processes that they do not recognize - even if they are legitimate - and can also prevent them from running altogether. In this case, you will need to configure your antivirus to allow Carbonite to function.
Carbonite for Mac 2x and Antivirus
If you are using third-party antivirus software on your Mac, it is possible that it may slow or block your Carbonite backup. Antivirus programs will scan any processes that they do not recognize - even if they are legitimate - and can also prevent them from running altogether. In this case, you will need to configure your antivirus to allow Carbonite to function.
Stuck Backup and Backup Errors (Mac 1x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Installing Carbonite Safe and Initial Backup Selections
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
Importing your Contacts in Address Book
You can restore your backed up Address Book contacts to a new location on your Mac, and then import them directly into your Address Book program.
Displaying Hidden Library Folder
In some cases, the files you wish to select for backup are within the user Library folder on your Mac, which is hidden by default. Depending on your macOS version, you can unhide these folders so they can be viewed and selected for backup within the Carbonite application.
Carbonite Post-Restore Checklist (Mac 2x)
This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.
Difficulty Installing Carbonite (Mac 1x)
There are some cases in which the Carbonite software may not install properly on your Mac computer.
Carbonite Safe Backup Pro Dashboard
As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.
Viewing the Restore Status
When Carbonite is restoring files, you can view the restore status to determine how much longer the restore may take to complete.
Locating the Carbonite Icon
The Carbonite icon is located in your Windows notification area / system tray at the bottom right of your screen. The Carbonite icon can be used to check the status of your backup, view and set options, and/or get assistance.
Missing Notification Area Icon
The Carbonite icon may occasionally be hidden by your operating system due to inactivity, or because another program is preventing it from being displayed.
How to Find the Email Address Associated with Your Account
If you forget the email address associated with your account, you can find it on the Account tab of the Carbonite InfoCenter (or on the My account page of the Carbonite application). If Carbonite has been uninstalled from your computer, there is an alternative way to retrieve your forgotten email address.
Finding Your Product Serial Number
Carbonite serial numbers are unique to each computer that has a Carbonite subscription. The serial number can be used to locate and access your account. You can find your serial number on the Account tab (or the My account page) of the Carbonite InfoCenter / application.
Restoring Previous File Versions
Carbonite keeps up to 12 versions of your changed files, so that you have multiple points in time to restore from in the event of a disaster. Review this article for more details on how Carbonite handles previous versions of your files, and how you can restore them with the Carbonite software.
Pausing and Resuming Carbonite
Pausing Carbonite causes it to stop uploading your files to the Carbonite servers. Carbonite will continue to scan your computer for changes while paused. You can pause Carbonite for an increment of time. Carbonite can be paused to free up system resources for immediate use by another service or delay back up until a later time.
Stopping a Restore
You can cancel a restore through the Restore Manager. Unrestored files in the restore queue will not be downloaded until you start another restore.
Carbonite Post-Restore Checklist
This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.
Entering and Exiting Recover Mode
When Carbonite scans for files to back up, it removes files you delete from the backup after 30 or 60 days to ensure your backup is up to date. You can enter Recover Mode to stop this timer if you need more time to restore your files. After your files are safely restored, you can exit Recover Mode to start backing up your files again.
How to Tell What Is Backed Up
You can check the status and the contents of your backup through the Carbonite software or through your Carbonite account online.
Difficulty Installing Carbonite (Mac 2x)
In some cases, Carbonite may not install properly or open correctly after downloading from the Carbonite website. You can open the Carbonite Installer file by using the Show Package Contents function in the right-click menu of Finder.
Carbonite Post-Restore Checklist (Mac 1x)
This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.
Moving Carbonite Safe to Another Windows Computer
You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.
Purchasing An Additional Carbonite Safe Subscription
You can purchase a Carbonite Safe subscription for each computer that you’d like to back up.
Backing Up Files on an External Hard Drive
You can back up files on a compatible external hard drive with Carbonite.
Carbonite Plans and Features
This article covers the Carbonite Safe plans, features, and prices.
Low Priority Mode (Mac 1x)
By default, Carbonite backs up your files as quickly as possible without interfering with your important tasks. Placing Carbonite in Low Priority mode causes it to use less of your available bandwidth during backup, thereby freeing up bandwidth for other services.
Carbonite Windows Version Release Notes
Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.
Data Security for Carbonite Safe and Safe Backup Pro
Our reputation and business depend on protecting your data, so keeping your data secure is a top priority for the Carbonite team. Read this article to learn more about how we keep your files safe!
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