Carbonite Support > Restoring All of Your Files fo...

Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Please add your Carbonite Mac software to Apple’s Full Disk Access security feature to continue backing up and restoring your files on macOS Mojave. For more information on how to configure this security feature for Carbonite, please use the appropriate link below:

Restoring All of Your Files for Carbonite Safe with Mac 2.x

You can restore all of your files to a new or repaired computer with the same operating system using the Carbonite Safe software.

Move Carbonite Backup to this Mac, Restoring with Carbonite 2.x

The sections below are collapsed. Please click the section title to open / close a particular section.

Step 1: Sign in and Install Carbonite

To begin restoring your files, you will need to install Carbonite on your new or repaired computer. If Carbonite is already installed on your computer, skip to Step 2: Restore Your Files.

  1. Sign into your Carbonite account at https://account.carbonite.com using your email address and Carbonite password.
  2. Click Get Files back for the backup you would like to restore.
  3. Click No and Next when prompted if Carbonite is already installed.
    If you have multiple Macs on your account, you'll be asked two additional questions:
    • Which computer are you currently using? - Select the computer you are using from the options on screen, then click Next.
    • Which computer's backup would you like to restore from? - Select the computer you wish to restore data from, then click Next.
  4. After this, just click Download Now to download the installer file to your system.
  5. Double-click the installer and continue to Step 2: Restore Your Files.
Step 2: Restore Your Files

Restoring with the Installation Wizard

During the installation on the repaired or new computer, you will have the option to restore your files or to start a new backup. To restore your files, click Change to select a restore location, then click Continue.

Move Carbonite Backup to this Mac, Restoring with Carbonite 2.x

Click File Recovery from Carbonite to view the restore progress.

Restore Progress, Mac 2.x

Restoring with the Interface

If Carbonite was already installed on the new or repaired computer before reviewing this article, please follow the steps below.

  1. Click the Carbonite icon in the menu bar and select Open Carbonite.
    Open Carbonite User Interface
  2. Click Restore Files
    Carbonite User Interface: File Recovery
    .
  3. Select a restore option
    • Click Put my files back where they were to restore all your files to the original location.
    • Click Download to a folder… to choose a restore location.
  4. Click Continue on the confirmation pop-up window to start the restore.
    Carbonite Safe User 2.x Interface: Restore All Your Files

You'll see the restore progress display on your screen. From here, you can sit back and relax as your files are restored to your computer.

Carbonite Safe User 2.x Interface: Restore All Your Files

During the restore process, it is recommended that you plug in your computer and configure it not to go to sleep. Continue to Step 3: Configure Energy Saver for more information.

Step 3: Configure Energy Saver

You can improve speed and avoid unwanted interruptions by making sure that your computer remains powered on and connected to the internet for the duration of the restore. Your Mac’s power settings can be accessed through Energy Saver in your System Preferences.

Click the Apple symbol in the menu and select System Preferences.

Apple Menu: System Preferences

Within System Preferences, click Energy Saver to open the Energy Saver pane.

Select Energy Saver

Depending on the Mac you are using, you will be presented with slightly different options to configure for Carbonite.

MacBook Pro, MacBook Air, and MacBook

  1. Set the Computer sleep: slider bar to Never.
  2. Uncheck Put the hard disk(s) to sleep when possible.
Slide Computer sleep to Never

iMac and Mac Pro

  1. Check the Prevent computer from sleeping automatically when the display is off.
  2. Uncheck Put the hard disk(s) to sleep when possible.
Prevent computer from sleeping automatically when the display is off and uncheck Put hard disks to sleep when possible

After making these adjustments, close System Preferences. You can continue with your normal computer tasks.

Once the restore completes, you can click Restore Defaults to return your settings to the original version.

After Restore and Next Steps
  • You can continue to use your computer as needed, but do not move or delete any restored files while Carbonite is restoring your files.
  • After the restore completes, please see our post-restore checklist article for instructions on what to do next.
Troubleshooting

Restore Progress at 0%

If you close and re-open Carbonite or your computer restarts during the restore process, the restore progress may display 0%. In these cases, the progress bar restarts at 0% of what is remaining to be restored. Everything restored before is still on your computer and available to use.

Feedback