Carbonite Support Knowledge Base

Known Issue: Unable to Restore Files With A Slash in the Filename (Mac 1x)

Files that contain a slash '/' in the filename will be renamed within the Carbonite backup so that the slash is replaced with a colon ':'. Removing the slash '/' character from the filename will ensure that you are able to restore the file using the Carbonite software if needed. Files in your backup that contain a slash '/' character can only be restored via Anytime Anywhere Access.

Restoring Files (Mac 2x)

You can restore files and folders through the Carbonite application.

Getting Started with Carbonite Safe (Mac 2x)

Carbonite is an online backup application that backs up your files to our secure servers and helps you restore the files back to your computer at any time.

Importing your Contacts in Address Book

You can restore your backed up Address Book contacts to a new location on your Mac, and then import them directly into your Address Book program.

Importing Apple Photos

You can import your restored photos and videos that were used in Apple Photos by restoring the files to a new location and using the import function within the Photos app.

Canceling a Restore (Mac 2x)

You can cancel the restore of all pending files through the Carbonite User Interface.

How to Speed up Your Backup and Restore

The speed of your Internet connection is the primary factor for how fast you can back up or restore your files. Your backup and restore speed will also depend on the speed of your computer, the amount of data selected for backup/restore, and the amount of strain your other programs and services have on your internet connection.

Restore Speed

Recovering small amounts of data (a few files here or there) usually takes only a few seconds or minutes. Restoring all of your data will take longer depending on how much data you have and the speed of your ISP.

Transferring Carbonite Safe Between Windows and Mac

You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.

Importing Your Files into Programs

In most cases, you can double-click restored files and they will open in the app that is installed on your computer. However, you will need to configure certain apps to import the restored files before you can use them as you did before.

Storage of Data After Expiration

Carbonite keeps your backed up data on our servers for a limited time after expiration in case you decide to continue with your coverage Depending on your expired account status, Carbonite will permanently remove your backed up data after 30 or 60 days.

Known Issue: "Carbonite File Access is Currently Unable to Locate Files and Folders with Special Characters" or Red X Appears in Anytime Anywhere Access

Anytime Anywhere Access may display an error when attempting to download certain folders or files. This is caused either by the inclusion of special characters in the folder or file name, or for security. You may also see a red X on a file in AAA, meaning the file cannot be downloaded. Carbonite's Anytime Anywhere Access system prevents the download of files that may contain personal credentials. Review this KB for more details.

Downloading Your Carbonite Safe Files with Anytime Anywhere Access

You can log into your Carbonite Safe account from any computer to view and download your files with Anytime Anywhere Access.

Restoring Files

You can browse and restore files from your backup within the Carbonite application.

Viewing the Restore Status

When Carbonite is restoring files, you can view the restore status to determine how much longer the restore may take to complete.

The Carbonite Icon

The Carbonite icon menu provides quick and easy access to the most frequently used Carbonite options. You can launch the Carbonite application, search for files to restore, and pause your backup while restoring files.

Moving Carbonite Safe to Another Windows Computer

You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.

Stopping a Restore

You can cancel a restore through the Restore Manager. Unrestored files in the restore queue will not be downloaded until you start another restore.

Transferring Your Carbonite Safe Subscription to Restore Files

You can transfer your Carbonite Safe subscription to restore your files to another computer.

Importing Your iTunes Music

You can import your iTunes data by downloading the backed up copy and moving it into the correct location. After you finish restoring and moving the files, you may have to assign songs that were not originally located within the iTunes Media folder.

Importing into Microsoft Outlook

When Carbonite restores your Microsoft Outlook data to your computer, you will need to import the data back into your Outlook program to restore your email data. This article explains how to import Outlook data. You may need to first restore your Outlook data before you can import it. Newer versions of Outlook typically store your email data in your Documents folder. Older versions of Outlook often store your emails in the AppData folder.

Carbonite Windows Version Release Notes

Carbonite Version 6.4.6 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.

Importing Your iTunes Media

You can import your backed up iTunes music into iTunes by restoring the iTunes folder to a new location on your computer and then moving it back to the default location of your iTunes music folder.

Importing Apple Mail

You can import your restored mail by restoring the mail to a new location and using the import function with the Mail app.

Importing Apple Calendar Without iCloud Installed

Calendar/iCal stores all calendar data in a single specific directory. If you need to restore your Calendar/iCal data, Carbonite recommends restoring this directory to your Desktop. If iCloud is not installed and running, you can import your Calendar/iCal data using the instructions in this article.

Importing Apple Calendar With iCloud Installed

Apple Calendar stores all calendar data in a single specific directory. If you need to restore your Calendar data, Carbonite recommends restoring this directory to your Desktop. If iCloud is installed and running, you can import your Calendar data using the instructions in this article.

Carbonite Post-Restore Checklist (Mac 2x)

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

Accessing Your Restore Error Report for Carbonite (Mac 1x)

Carbonite will record all errors encountered during the restore process in a text file. This text file can be accessed from your desktop at the end of the restore. Files that couldn't be restored will be listed in this file.

Stuck Restore (Mac 2x)

If it seems like your restore is stuck, it's possible that Carbonite is restoring a single large file.

Importing Firefox Bookmarks

Your Firefox bookmarks are saved in a folder on your computer called Bookmarkbackups and can be imported back into your Firefox web browser.

Getting Started with Carbonite Safe

You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.

Carbonite Post-Restore Checklist

This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.

Proxy Servers and VPN

Carbonite Safe requires a secure connection in order to install and back up your important files on your computer.

Importing Your Files into Programs

Carbonite's first priority is the safe retention and return of your personal data files. Performing a restore will not automatically configure your programs or import restored data. For certain programs, it may be necessary to perform additional steps to import restored data before that data will be accessible.

Restoring from a Courier Recovery Drive for Carbonite Safe Plans

You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.

Carbonite Post-Restore Checklist (Mac 1x)

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

Locating the Carbonite Icon

The Carbonite icon is located in your Windows notification area / system tray at the bottom right of your screen. The Carbonite icon can be used to check the status of your backup, view and set options, and/or get assistance.

Backing Up Quicken

Your data for the current versions of Quicken will be backed up by default if you chose the Automatic Setup option during installation. Otherwise, you may have to manually add these files to your backup.

File Types Carbonite Backs Up for Carbonite Safe

Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.

Shutting Down Your Computer During Backup

For backup operations to be performed, there must be an active Internet connection and the computer must be powered on. Shutting down the computer will stop the backup. Once you connect to the Internet again, your backup will automatically resume from where it left off.

Manually Uninstalling Carbonite

If possible, we recommend using your computer's default service for uninstalling programs when uninstalling Carbonite. If you aren't able to uninstall Carbonite normally, the instructions in this article can be used to uninstall Carbonite manually. If an incomplete installation is preventing either a reinstall or an uninstall of Carbonite, we suggest you follow the steps below to remove the Carbonite program files manually.

Stuck Backup and Backup Errors (Mac 1x)

If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.

FAQ: What Is Cloud Backup?

What Is cloud backup?

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