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Our product offerings have been renamed. Carbonite Home Backup is now Carbonite Safe Backup, and Carbonite Office Backup is now Carbonite Safe Backup Pro.

Restoring All of Your Files for Carbonite Safe

Just a note before you begin: You can transfer your Carbonite subscription from a PC to a Mac or vice versa. However, you will be unable to perform a full restore of your files to the new computer. If you're trying to do this, you can use Carbonite's Anytime Anywhere Access feature. This web feature lets you select and download some files from your backup to any Internet connected computer.

  • Please be aware that if you proceed to transfer your subscription between a PC and a Mac (or vice versa), your backed up files will be deleted during the transfer process. You will have to start a new backup on your new computer.

You can install and restore your files on a Mac computer in a few easy steps. The sections below are collapsed. Please click a section title to open / close the appropriate section.

Step 1: Sign In and Install Carbonite

If Carbonite is already installed, skip to the Installed Already section of the Troubleshooting Section to walk you through finding the version of your Carbonite software. Otherwise, sign into your Carbonite account at https://account.carbonite.com using your email address and Carbonite password.

Sign In

Once signed in, click the Get files back link for the backup you would like to restore.

You'll be asked if Carbonite is already installed. Click No, then Next to proceed.

Click No and Continue

If you have multiple Macs on your account, you'll be asked two additional questions:

  1. Which computer are you currently using? - Select the computer you are using from the options on screen, then click Next.
  2. Which computer's backup would you like to restore from? - Select the computer you wish to restore data from, then click Next.

After this, just click Download Now to download the installer file to your system.

Download Now
  • If you try to run the file and get a message that the installation was blocked, please use this article to allow Carbonite to continue to install.

Next, please double-click the installer and run through the installation steps. Depending on your Carbonite software version, you'll see a step labeled either Carbonite Restore Assistant or Move Carbonite Backup to this Mac. The remaining steps to restore are different depending on your version. Please click the link below that corresponds to the screen you see to jump to the correct steps:

Step 2: Restore Your Files

The instructions for restoring you files are different between the two versions of Carbonite for Mac:

  • If see a screen labeled Carbonite Restore Assistant during the installation, you are running version 1.x of the software.
  • If see a screen labeled Move Carbonite Backup to this Mac during the installation, you are running version 2.x.

If Carbonite is already installed on the computer you're restoring to, please skip to the instructions for Carbonite's Already Installed within the Troubleshooting section.

How to Restore Files with Carbonite 1.x

The Carbonite Restore Assistant window will open at the end of the installation. Click Yes, help me restore files now.

Do you want to use the Restore Assistant

The Restore Assistant guides you through a step-by-step process to restore your backed up files. You can restore all of your backed up files to user accounts of your choosing.

Match User Accounts

This step allows you to restore your backed up files to a different user name. Usernames that were backed up on the old computer will be displayed on the left. The drop-down list(s) on the right contain the user locations available on the current computer.

Use the drop-down list(s) to choose a target restore location for each user. After making your selections, click Continue to proceed to the next step.

Restore Assistant: Step One
  • If user accounts still need to be created, it is strongly suggested that you create them manually through your computer's System Preferences instead of Carbonite.

Confirm Your Selections

Your restore selections will be displayed. To confirm and start your restore, click Start Restoring Files.

Restore Assistant: Step Two

Your restore will begin. If you select the Open Carbonite Status Panel when I Click "Done" checkbox, your restore status will display after you click Done in this window.

Restore Assistant: What

It is strongly suggested that you keep your computer on and keep Carbonite in Recover Mode until the restore is complete. You can find out how to adjust your sleep settings by proceeding to the Next Step below.

How to Restore Files with Carbonite 2.x

During the installation, you'll have the option to either restore your files or to start a new backup. To restore your files, use the Change button to select a restore location, then click Continue.

Restore all of your files

If you don't see the progress of the restore displayed, click the File Recovery tab in the Carbonite User Interface.

Carbonite User Interface: Restore Status

It is strongly suggested that you keep your computer on until the restore is complete. You can find out how to adjust your sleep settings by proceeding to the Next Step below.

Step 3: Configure Your Power Settings

You can improve the speed of your restore by making sure that your computer remains on and connected to the internet. Your Mac's power settings can be accessed through Energy Saver in your System Preferences.

Click the Apple symbol in the menu bar and select System Preferences.

Apple Menu: System Preferences

Within the System Preferences window, click the Energy Saver icon to open the Energy Saver pane.

System Preferences Window

If the Computer Sleep Slider is Present...

  1. Set the Computer sleep: slider bar to Never.
  2. Unmark Put the hard disk(s) to sleep when possible.
Energy Saver Pane

If the Computer Sleep Slider is Not Present

  1. Check the Prevent computer from sleeping automatically when the display is off.
  2. Unmark Put the hard disk(s) to sleep when possible.
Energy Saver Pane

After making these adjustments, close System Preferences. You can continue with your normal computer tasks.

Note: To change these settings back later, follow these instructions again. When you reach the step for adjusting the settings to Never, click Restore Defaults instead.

After Restore and Next Steps

At this point, your restore will progress automatically. You can use your computer as needed, but please try not to move or delete any restored files while the restore is happening to avoid potential issues.

After the restore is finished, please use our post-restore checklist article to guide you through what to do after a restore completes and ensure you are ready to continue using Carbonite.

Troubleshooting Section

This section addresses the most common issues and questions that may occur during a restore.

Carbonite's Already Installed

If you've already started your restore, you're all set: it will progress automatically. If not, let's walk you through opening Carbonite and starting a restore.

Before we begin, we'll need to know which version of the software you are running. You can tell by the shape of the Carbonite icon in the menu bar. Check the example images below:

If you see a black lock icon (left), you're running version 1.x of the Carbonite Mac client. If you see a green dot icon (right), you're running version 2.x of the Carbonite Mac client.

Click the link below that matches your version to jump to the correct instructions:

Opening Carbonite 1.x

Click the lock icon in the menu bar and select Open Carbonite Preferences....

The Carbonite Preference pane will be displayed. Click the drop-down list for the Backup Is: field and select in Recover Mode.

Carbonite Preference Pane

Click Proceed. Carbonite will enter Recover Mode.

Carbonite Preference Pane: Recover Mode Pop-Up

Click the Restore Assistant button to open the Restore Assistant, which will guide you through restoringTo download files from Carbonite’s servers to your computer. all of your files.

Carbonite Preference Pane: Restore Tab

With the Restore Assistant open, please click this link and use the instructions to finish your restore.

Opening Carbonite 2.x

Click the Carbonite icon in the menu bar and select Open Carbonite. (Carbonite can also be opened through your Applications folder if the Carbonite icon does not appear in the menu bar.)

Open Carbonite User Interface

Click the Restore Files tab. To restore all of your files to their original location, click the Put my files back where they were button. If you wish to restore your files to a specific location on your computer, click the Download to a folder... button and choose a restore location

Carbonite User Interface: File Recovery

A confirmation pop-up window will appear. Click Continue to start the restore.

Carbonite User Interface: Restore All Your Files

You'll see the restore progress display on your screen. From here, you can sit back and relax as your files are restored to your computer.

Carbonite Preference Pane: Restore Status

Back to Troubleshooting

Why is my restore at 0%

If you close and reopen the Carbonite user interface or if your computer restarts during the restore process, the restore progress bar may reset 0%. There's no need to worry: your restore isn't actually starting over from the beginning. In these cases, the progress bar restarts at 0% of what is remaining to be restored. Everything that was restored before this happened is still on your computer and available to use.

Back to Troubleshooting

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