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Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.
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Uninstalling Carbonite (Mac 2x)
You can remove Carbonite from your computer if you no longer wish to back up your files.
Carbonite Cancellations and Refunds
To cancel your Carbonite subscription, deactivate automatic renewal to prevent future renewals. After your plan is expired for 30 or 60 days, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.
Troubleshooting a Stuck or Slow Backup (Mac 2x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Manually Uninstalling (Mac 2x)
If you have trouble uninstalling Carbonite from within the Carbonite User Interface, you can delete Carbonite's files from your computer to uninstall it manually.
Manually Uninstalling Carbonite
If possible, we recommend using your computer's default service for uninstalling programs when uninstalling Carbonite. If you aren't able to uninstall Carbonite normally, the instructions in this article can be used to uninstall Carbonite manually. If an incomplete installation is preventing either a reinstall or an uninstall of Carbonite, we suggest you follow the steps below to remove the Carbonite program files manually.
Uninstalling Carbonite Safe
You can remove Carbonite from your computer by uninstalling it. After you uninstall Carbonite, Carbonite will no longer back up your files, but your existing backup will remain safe while you have a paid subscription.
Stuck Backup and Backup Errors (Mac 1x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Installing Carbonite Safe and Initial Backup Selections (Mac 2x)
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
Reinstalling Carbonite Safe (Mac 2x)
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Difficulty Installing Carbonite (Mac 1x)
There are some cases in which the Carbonite software may not install properly on your Mac computer.
Difficulty Installing Carbonite
In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.
Reinstalling Carbonite Safe (Mac 1x)
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Difficulty Installing Carbonite (Mac 2x)
In some cases, Carbonite may not install properly or open correctly after downloading from the Carbonite website. You can open the Carbonite Installer file by using the Show Package Contents function in the right-click menu of Finder.
Updating to the Latest Version of Carbonite Safe (Mac 2x)
You can update Carbonite to the latest version through the update file in this article.
Determining the Status of Your Backup (Mac 2x)
You can determine the status of your Carbonite backup through the Carbonite icon or the Carbonite User Interface.
Getting Started with Carbonite Safe (Mac 2x)
Carbonite is an online backup application that backs up your files to our secure servers and helps you restore the files back to your computer at any time.
Latest Product Versions
Carbonite Safe is available for Windows, Mac and Windows Server Operating Systems. You can upgrade to the latest version by reinstalling Carbonite from within your account.
Changing Your Carbonite Backup Nickname
You can change the nickname of your Carbonite backup to make it easier to distinguish from other backups on your account.
Allowing Carbonite or Bomgar Through Gatekeeper
Apple's Gatekeeper may prevent you from installing Carbonite or Bomgar, but you can open System Preferences to allow Carbonite or Bomgar to be opened and installed.
Known Issue: Carbonite Becomes Corrupted After Using Time Machine to Restore (Mac 2x)
After using Apple's Time Machine to restore your Mac, Carbonite becomes corrupted.
Reinstalling Carbonite Safe Backup Pro
You can reinstall Carbonite by signing into your account. Users can only reinstall computers that are associated with their username.
Transferring Carbonite Safe Between Windows and Mac
You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.
Shutting Down Your Computer During Backup
For backup operations to be performed, there must be an active Internet connection and the computer must be powered on. Shutting down the computer will stop the backup. Once you connect to the Internet again, your backup will automatically resume from where it left off.
Applying an Available Carbonite Safe Subscription
You can apply an unused Carbonite subscription to extend your expired subscription.
Important Things to Know About Carbonite Safe as You Get Started
This article contains information about Carbonite Safe that you may not be aware of when first installing the software.
Reinstalling Carbonite Safe
You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.
Installing Carbonite Safe and Initial Backup Selections
After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.
Transferring Your Carbonite Safe Subscription to Restore Files
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Carbonite Windows Version Release Notes
Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.
Missing Notification Area Icon
The Carbonite icon may occasionally be hidden by your operating system due to inactivity, or because another program is preventing it from being displayed.
Allowing Carbonite Through a Windows Application Firewall
If Carbonite is having trouble connecting to the Internet or running properly, it could be restricted by your firewall. Allowing Carbonite to connect to the Internet through the application firewall helps ensure Carbonite is able to perform its tasks successfully.
Carbonite Release Notes (Mac 2x)
You can view the latest Carbonite release notes in this article.
Proxy Servers and VPN
Carbonite Safe requires a secure connection in order to install and back up your important files on your computer.
Moving Carbonite Safe to Another Windows Computer
You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.
Getting Started with Carbonite Safe
You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.
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