Resources For New Carbonite Safe Backup Pro Users

If you are new to Carbonite Safe Backup Pro, the following videos and articles may help you get started.

Killer Control Center and Carbonite

This article details the impacts of the Killer Control Center to Carbonite Safe and provides directions on how to address issues caused by Killer Control Center

Encryption Key Password

You can choose an optional password for your encryption key during the initial installation

Difficulty Installing Carbonite

In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.

Restoring an Individual Mailbox in Microsoft Exchange

The product supports full and block level incremental backups of Exchange. You can restore an individual mail database.

Exchange Recovery to a Recovery Group/Database Fail if Replication or DAG is Used

If you are running Microsoft Exchange 2007 or 2010, your attempt to restore mailbox databases fails when restoring to a Recovery Group or Recovery Database.

Restoring Microsoft SQL Server Fails Due to Damaged System Databases

The restore of Microsoft SQL Server databases with the product requires that the SQL Server be online and available. If the SQL server cannot start, all attempts to restore will fail.

The Carbonite Application / Carbonite InfoCenter for Carbonite Safe Backup Pro

The Carbonite InfoCenter / application is your visual interface to view information about Carbonite's progression, as well as available options. You can set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth. Should you run into difficulty you can also contact customer care through the Carbonite InfoCenter / application.

Changing Your Carbonite Backup Nickname

You can change the nickname of your Carbonite backup to make it easier to distinguish from other backups on your account.

How to Recover System State on an Active Directory Domain Controller For CSSB 6.x Enhanced

The Active Directory database can be restored via System State on a Windows Domain Controller. However, this process requires special procedures which are different from a standard System State restore. A Windows Server running Active Directory Domain Services must be booted into Directory Service Restore Mode (DSRM) in order to restore the System State. DSRM is similar to Windows Safe mode and has no Active Directory services running.

Carbonite Safe Server Backup supporting RAID setup

Restoring the Windows File System For CSSB 6.x Enhanced

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

Restoring an Oracle Server For CSSB 5.x & 6.x Classic

The product supports the restore of Oracle databases to the same server or to an alternate server. Oracle restores require access to the SQL*Plus utility that is included with the Oracle database.

Restoring Mailbox Items in Exchange 2007

It often happens that a mailbox or mailbox items such as emails or folders are accidentally deleted. The product supports the restore of mailbox items in Microsoft Exchange 2007.

Restoring Mailbox Items in Exchange 2010

It often happens that a mailbox or mailbox items such as emails or folders are accidentally deleted. The product supports the restore of mailbox items for Microsoft Exchange 2010.

Message: "One or more of the VSS Writers required for backup type are missing"

If one or more VSS Writers is unavailable while attempting to perform a backup, you will receive an error message stating that the Application writer's data is not available. Please check the application writer status.

Backing Up Dropbox Files

You can select files in your Dropbox folder by right-clicking on them and selecting Carbonite; Back this up.

Updating to the Latest Version of Carbonite Safe Server Backup

You can update to the latest version of Carbonite Safe Server Backup by logging into your Carbonite account.

Importing Your Files into Programs

In most cases, you can double-click restored files and they will open in the app that is installed on your computer. However, you will need to configure certain apps to import the restored files before you can use them as you did before.

Stuck Backup and Backup Errors

Carbonite backs up your computer automatically. However, there may be some instances that prevent Carbonite from backing up your computer properly.

Known Issue: Mapped Network Drives Do Not Appear in the CSSB User Interface For CSSB 6.x Enhanced

If you are running Windows Vista, Windows Server 2008, or later, you may not be able to select mapped network drives for backup. Although, mapped network drives appear in Windows Explorer, they are not visible in the CSSB user interface.

Restoring a Hyper-V For CSSB 6.x Enhanced

The product supports the restore of Hyper-V hosts and hosted virtual machines on Windows 2008, and Windows 2012. You can restore individual virtual machines to their original location or to an alternate location.

Restoring a Microsoft Exchange Server Database For CSSB 6.x Enhanced

The product supports the restore of Microsoft Exchange databases to the same server or to an alternate server.

Restoring a MailStore Archive For CSSB 6.x Enhanced

MailStore archives can be restored to any system using Carbonite Safe Server Backup. MailStore archives cannot be restored to their original location. An alternate location must be specified.

Restoring Microsoft SharePoint For CSSB 6.x Enhanced

We support Content Recovery, Web Application Recovery and Disaster Recovery for Microsoft SharePoint. You can restore your data to the original backed up computer or to a different computer.

Restoring Microsoft Exchange Local Mailbox For CSSB 6.x Enhanced

The product supports the restore of Microsoft Exchange Local Mailboxes. Mailbox contents can be restored to the original server, an alternate server, an Exchange Online server, or to disk.

Restoring Microsoft Exchange Online hosted for Office 365 For CSSB 6.x Enhanced

The product supports the restore of Microsoft Exchange Online hosted by Office 365. Mailbox contents can be restored to the original server, an alternate server, to a local Exchange server, or to disk.

Restoring Mailbox Items in Exchange 2013

It often happens that a mailbox or mailbox items such as emails or folders are accidentally deleted. The product supports the restore of mailbox items in Microsoft Exchange 2013 with the Microsoft Local Mailboxes backup type or in combination with native Exchange tools.

Restoring the Windows File System For CSSB 5.x & 6.x Classic

For Windows File System restores there are a lot of options to allow the user to have just the right control and flexibility while restoring data. You can restore your files to the original backed up computer or to a different computer.

Opening the Carbonite Interface

The Carbonite interface displays information about your backup, subscription and account. The Carbonite interface allows you to set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth.

Deploying the Carbonite Client to Your Network via MSI

Carbonite Safe Pro admins are able to remotely deploy the Carbonite Safe Pro software to multiple workstations on their network within the Dashboard. These instructions are geared towards System Administrators who understand how to remotely deploy software on their network for their users.

Addressing Over Quota Notifications for Carbonite Safe Pro

If your account’s total backup size exceeds the account’s storage quota, backups will halt until the issue is resolved. To do so, you will need to either add more storage to your account or remove files you no longer need backed up. Once the account is back under quota, backups will resume within 24 hours.

FAQ: What Products Do I Have with My Carbonite Plan?

What products do I have with my Carbonite plan?

Important Things to Know About Carbonite Safe as You Get Started

This article contains information about Carbonite Safe that you may not be aware of when first installing the software.

Getting Started with Carbonite Safe (Mac 2x)

Carbonite is an online backup application that backs up your files to our secure servers and helps you restore the files back to your computer at any time.

Getting Started with Carbonite Safe

You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.

Difficulty Installing Carbonite (Mac 2x)

In some cases, Carbonite may not install properly or open correctly after downloading from the Carbonite website. You can open the Carbonite Installer file by using the Show Package Contents function in the right-click menu of Finder.

Message: "The Carbonite installer has expired"

This article explains how to download a new copy of the Carbonite installer for Carbonite Safe and Carbonite Safe Backup Pro when the you receive a message that the installer has expired.

Message: "One or more of the VSS writers required for backup have failed"

If a VSS Writer's status is unstable while attempting to perform a backup, you will receive an error message stating Writers status is not stable. Try after restarting application Writer service.

Microsoft Exchange Server Database Backup (CSSB 5.x) For CSSB 5.x & 6.x Classic

The product supports full, incremental and differential backups of Microsoft Exchange Mailbox Databases and Public Folder Databases. CSSB performs VSS based backup of Store database files (.edb and .stm), transaction logs, and checkpoint files for all the Mounted Storage Groups.

The Restore Files Tab (Mac 2x)

This article details the Restore Files tab and its functionality in the Carbonite Safe 2x software for Mac.

Restoring Previous Versions of Files or Folders for Mac 2x

This article details the newly available file and folder version restore functionality within Carbonite Safe for Mac version 2.10

Known Issue: The CSSB User Interface Does Not Show Backup Sets Following Upgrade to 6.8 Build 6105

Following security updates in CSSB 6.8 Build 6105 you may find that the CSSB UI does not reflect the previously configured backup sets. This article details how to address this issue.

Carbonite for Mac Showing Account is Disabled Following Update to Sequoia

This article details a new security in Sequoia (macOS 15.0) and its impact on the Mac 2x backup functionality.

Sandbox Environments and CSSB

This article details the possible impacts to CSSB when it is run via a Sandbox environment.

Configuring Azure for Using Modern Authentication with Carbonite Safe Server Backup

Starting with Carbonite Safe Server Backup (CSSB) 6.8.1 we will support modern authentication with Exchange Online. There are additional steps required to ensure modern authentication will function properly with CSSB. This article explains the procedure for registering Exchange Online in the Azure portal and setting up proper Azure App credentials for use with CSSB.

FAQ: Forever Incrementals - Introduction and Best Practices

Forever Incremental removed the limit on the number of incremental backups allowed on a Windows File System backup. This new feature allows you to remove your full backup cycle and your backups will continue to run incremental backups. This article explains how this feature works and best practices for using it.

Recreating the Carbonite Safe Server Backup Desktop Shortcut

If you cannot find the Carbonite Safe Server Backup icon on your desktop, this does not necessarily indicate that you have uninstalled the program. It's possible to accidentally delete the desktop shortcut without uninstalling Carbonite. If Carbonite is still installed, you can recreate the desktop icon using the instructions in this article.

Troubleshooting Login Errors on iOS

In some cases, you will run into issues interacting with your account via Safari or your mobile app. This article contains common troubleshooting steps to take to correct for these issues.

Updating to the Latest Version of Carbonite Safe

You can update to version of Carbonite Safe with this article.