Carbonite Support Knowledge Base

Known Issue: After Windows System Recovery Carbonite May Stop Backing Up

In rare cases, a Windows System Restore may downgrade Carbonite to an older version or stop the backup from working.

Restoring Microsoft SharePoint For CSSB 6.x Enhanced

We support Content Recovery, Web Application Recovery and Disaster Recovery for Microsoft SharePoint. You can restore your data to the original backed up computer or to a different computer.

Getting Started with Carbonite Safe Server Backup For CSSB 6.x Enhanced

Administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. After launching Carbonite Safe Server Backup for the first time, you will be able to configure your backup set by selecting what, where, how, when and for how long you would like to back up. CSSB supports the backup of NTFS file systems, ReFS file systems, Windows system state, Microsoft SharePoint, Microsoft Exchange server, SQL server, MySQL server, Oracle server, Hyper-V hosts and hosted virtual machines, and Bare Metal images. Carbonite Safe Server Backup supports full, differential and incremental backups. Whether you are restoring your data to the original backed up computer or to a different computer, Carbonite Safe Server Backup makes the process quick and easy.

Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced

Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.

Performing System State Recovery on Windows Small Business Server 2011

In order to perform a System State restore on Small Business Server (SBS) 2011, the computer needs to be booted into Directory Service Restore Mode (DSRM) since SBS 2011 is the Active Directory Domain controller.

How to Recover System State on an Active Directory Domain Controller For CSSB 6.x Enhanced

The Active Directory database can be restored via System State on a Windows Domain Controller. However, this process requires special procedures which are different from a standard System State restore. A Windows Server running Active Directory Domain Services must be booted into Directory Service Restore Mode (DSRM) in order to restore the System State. DSRM is similar to Windows Safe mode and has no Active Directory services running.

FAQ: What Is A Bare Metal Image Backup?

What Is A Bare Metal Image Backup?

Downloading Your Carbonite Safe Backup Pro Files with Anytime Anywhere Access

You can log into your Carbonite Safe Backup Pro account from any computer to view and download your files with Anytime Anywhere Access.

The Carbonite Application / Carbonite InfoCenter for Carbonite Safe Backup Pro

The Carbonite InfoCenter / application is your visual interface to view information about Carbonite's progression, as well as available options. You can set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth. Should you run into difficulty you can also contact customer care through the Carbonite InfoCenter / application.

Restoring All of Your Files for Carbonite Safe Backup Pro (Mac 2x)

You can install Carbonite on a new Mac and restore all of your files with the Carbonite interface.

Restoring All of Your Files for Carbonite Safe Backup Pro (Mac 1x)

You can install Carbonite on a new Mac and restore all of your files with the Carbonite System Preference pane.

File Types Carbonite Backs Up for Carbonite Safe Backup Pro (Mac 2x)

Carbonite automatically backs up the files that are most important to you. By intelligently scanning your computer, Carbonite does not select unnecessary file types, which improves backup and restore speeds. However, less common user-created data can be manually added to your Carbonite backup.

Storage Quota Exceeded for Carbonite Safe Server Backup (5.x) For CSSB 5.x & 6.x Classic

To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.

Data Security for Carbonite Safe and Safe Backup Pro

Our reputation and business depend on protecting your data, so keeping your data secure is a top priority for the Carbonite team. Read this article to learn more about how we keep your files safe!

Storage Quota Exceeded for Carbonite Safe Server Backup (6.x) For CSSB 6.x Enhanced

To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.

Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started Because Another Program is Using The Same Port" For CSSB 6.x Enhanced

When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started because another program is using the same port, Carbonite Safe Server Cloud Controller could not be started because another program is using the same port, Carbonite Safe Server Backup Controller and Carbonite Server Cloud Controller could not be started because another program is using the same port.

File Types Carbonite Backs Up for Carbonite Safe

Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.

Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started due to Log on Failure"

When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started due to a log on failure, Carbonite Safe Server Cloud Controller could not be started due to a log on failure, Carbonite Safe Server Backup Controller and Carbonite Safe Server Cloud Controller could not be started due to a log on failure.

Message: "One or more of the VSS writers required for backup have failed"

If a VSS Writer's status is unstable while attempting to perform a backup, you will receive an error message stating Writers status is not stable. Try after restarting application Writer service.

Restoring a Bare Metal Image (CSSB 6.6 or Below) For CSSB 6.x Enhanced

A Bare Metal Image backup can be restored using two methods. You can perform a complete Bare Metal restore or a file/folder level restore. To perform a Bare Metal restore, you first need to create a recovery media. After performing a Bare Image restore, additional steps will be required to recover Microsoft SQL Server, Exchange Server and SharePoint databases.

Backing Up Files on an External Hard Drive (Mac 1x)

You can use Carbonite to back up files on an external hard drive from Carbonite within the Apple System Preferences.

Restoring the Windows System State For CSSB 6.x Enhanced

The product supports the recovery of Windows System State by restoring the Registry, Boot files, System files, Active Directory and more. The product offers recovery of Windows System State on all the supported Windows platforms. The entire contents of the Windows System State backup will be restored. Selective restore of individual System State components is not possible. By default, System State will restore to the original location and overwrite existing files.

Restoring a MailStore Archive For CSSB 6.x Enhanced

MailStore archives can be restored to any system using Carbonite Safe Server Backup. MailStore archives cannot be restored to their original location. An alternate location must be specified.

Restoring a Bare Metal Image (CSSB 6.7)

A Bare Metal Image backup can be restored using two methods. You can perform a complete Bare Metal restore or a file/folder level restore. To perform a Bare Metal restore, you first need to create a recovery media. After performing a Bare Image restore, additional steps will be required to recover Microsoft SQL Server, Exchange Server and SharePoint databases.

Windows File System Backup For CSSB 6.x Enhanced

The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.

Restoring a Hyper-V For CSSB 6.x Enhanced

The product supports the restore of Hyper-V hosts and hosted virtual machines on Windows 2008, and Windows 2012. You can restore individual virtual machines to their original location or to an alternate location.

Restoring Microsoft Exchange Local Mailbox For CSSB 6.x Enhanced

The product supports the restore of Microsoft Exchange Local Mailboxes. Mailbox contents can be restored to the original server, an alternate server, an Exchange Online server, or to disk.

Restoring Microsoft Exchange Online hosted for Office 365 For CSSB 6.x Enhanced

The product supports the restore of Microsoft Exchange Online hosted by Office 365. Mailbox contents can be restored to the original server, an alternate server, to a local Exchange server, or to disk.

Windows File System Backup For CSSB 5.x & 6.x Classic

The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.

Message: "The Backup Has Failed Because We Are Unable to Query Windows Management Instrumentation for Required Information"

When attempting to perform a backup of a Bare Metal Image backup set, an error may appear if CSB is unable to query the Windows Management Instrumentation.

Creating a Bare Metal Image Backup For CSSB 6.x Enhanced

A Bare Metal Image backup allows the restore of an entire system to a similar or dissimilar hardware.

Message: "Cloud communication error [CLOUD_ERROR_ExpiredToken]"

A security certificate has expired and must be replaced within the Carbonite Safe Server Backup (CSSB) client.

Selecting Files for Backup (Mac 1x)

This article explains how to select files for backup with the Carbonite version 1x for Mac.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.

Message: "A Conflicting Carbonite Product is Installed"

While installing a product in the Carbonite family, you may receive an error stating: A conflicting Carbonite product is installed.

Microsoft SQL Server Backup For CSSB 5.x & 6.x Classic

Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.

Microsoft SQL Server Backup For CSSB 6.x Enhanced

Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.

Known Issue: Unable to Find OS or Unbootable OS Post Bare Metal Image Restore

OS shows unable to boot or unable to find OS after a Bare Metal Image Restore.

How to start new cloud backups with Carbonite Safe Server Backup

This article explains how to start new cloud backups with Carbonite Safe Server Backup.

How CSSB Mounts Virtual Hard Disks During a Hyper-V Recovery For CSSB 6.x Enhanced

A restore of files and folders from a Hyper-V backup involves mounting a virtual hard disk (VHD) file to the file system. Users are asked if they wish CSSB to automatically mount the VHD files before starting the restore process. A successful restore will display Virtual disks have been mounted to these drive letters in the Enhanced interface.

Special Instructions for Installing CSSB Version 5.6

Carbonite Safe Server Backup version 5.6 is intended for users on legacy operating systems where installation of the modern 6.x version is impossible. Unlike the modern 6.x version, CSSB 5.6 requires that you apply a patch before it will function correctly. You must apply the patch after any install or re-install of CSSB 5.6. This includes upgrading to 5.6 from a lower version. Review this article for more information.

Hyper-V Backup For CSSB 6.x Enhanced

Hyper-V is Microsoft's virtualization host. It allows users to create, run, and manage virtual machines. Carbonite Safe Server Backup (CSSB) supports backup and restore of virtual machines hosted by Hyper-V server installations on Windows Server 2008, Windows Server 2012 and Windows Server 2016. Hyper-V backups support full backups on Windows Server 2008 and higher. Incremental backups are supported on Windows Server 2008 R2 and higher. Differential backups are not supported on any platform. CSSB is able to take snapshots of files located on network shares configured with the SMB3 protocol.

Restoring a Microsoft Exchange Server Database For CSSB 6.x Enhanced

The product supports the restore of Microsoft Exchange databases to the same server or to an alternate server.

Hyper-V Backup For CSSB 5.x & 6.x Classic

Hyper-V is Microsoft's virtualization host. It allows users to create, run, and manage virtual machines. Carbonite Safe Server Backup (CSSB) supports backup and restore of virtual machines hosted by Hyper-V server installations on Windows Server 2008, Windows Server 2012 and Windows Server 2016. Hyper-V backups support Full backups on Windows Server 2008 and higher. Incremental backups are supported on Windows Server 2008 R2 and higher. Differential backups are not supported on any platform. CSSB is able to take snapshots of files located on network shares configured with the SMB3 protocol.

Best Practices for Customers with Low Bandwidth For CSSB 6.x Enhanced

For customers whose backups will take a very long time due to low bandwidth, large amounts of data, or both, extra precautions should be taken to ensure that backups function as smoothly as possible. Customers can adhere to certain best practices designed to make very large, long-running backups easier and more likely to complete on time.

Carbonite Support > Search Results

You searched for "Using System Restore with Carbonite Safe Backup Pro" in

Search Results