MSG: Bare Metal Image - Operation failed. Error code = 54, Error message = Cannot get access to device or open volume

Summary:

Error message: "Operation failed. Error code = 54, Error message = Cannot get access to device or open volume" during the creation of the Bare Metal Recovery Media

This article applies to:

Carbonite Plans	Products	Platforms
Power and Ultimate plans (Not sure?)	Carbonite Safe Server Backup (Not sure?)	Windows

Cause:

• Device file system is locked by another process and can’t be handled
• Device can’t be mounted – can’t assign drive letter or unmounted – locked
• Device is not suitable for Bare Metal Recovery Media

Workaround:

• Try another USB flash drive

Solution:

• Ensure that Windows ADK and Windows PE are properly installed
  • This may require an uninstall and reinstallation of the software
  • Details on how to install the Windows ADK and Windows PE can be found here: Creating Recovery Media for a Bare Metal Restore (CSSB 6.7)
• Format USB flash drive to FAT32
• Mount device volume to another letter
• Temporarily disable Antivirus and other software protection
• Make sure no software is using the USB flash drive
  • Problem could be caused by monitoring and scanning software
• Check if you have necessary read/write permissions to access the device