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Recreating the Carbonite Safe Server Backup Desktop Shortcut
If you cannot find the Carbonite Safe Server Backup icon on your desktop, this does not necessarily indicate that you have uninstalled the program. It's possible to accidentally delete the desktop shortcut without uninstalling Carbonite. If Carbonite is still installed, you can recreate the desktop icon using the instructions in this article.
Changing the Default Port Used by the ZCBService
The ZCBService requires the use of TCP port 10085. If this port is in use, the service cannot start.
Known Issue: An "Access Denied" Message Appears On The Backup Page When Configuring a Microsoft SQL Server Backup Set and Cannot Be Dismissed
When creating a Microsoft SQL Server backup set, "Access Denied" appears below the list of databases, near a button labelled Check Access or Allow Access.
FAQ: What is the amandabackup / CarboniteUser User? (CSSB 6.x) For CSSB 6.x Enhanced
What is the amandabackup / CarboniteUser User?
Deleting CSSB Backup Data For CSSB 6.x Enhanced
As a best practice, one should always set a Retention Policy that best suits their business needs. Data that meets its Retention Policy is automatically removed from the cloud, providing lower costs and easier quota management. A user can also delete data manually from the cloud for any reason.
Windows File System Backup For CSSB 6.x Enhanced
The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.
List of CSSB Services and Processes
The product may install and run a number of Windows services during initial setup. This article contains a list of the services and processes used by CSSB.
Message: "A Conflicting Carbonite Product is Installed"
While installing a product in the Carbonite family, you may receive an error stating: A conflicting Carbonite product is installed.
System Requirements for Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic
The current version of the product works for Windows XP (Home or Pro) with SP2 or higher, Windows Vista, Windows 7, Windows 8, Windows 8.1, Windows 10, Windows Small Business Server 2003, Windows Server 2003 SP2, Windows Server 2003 R2, Windows Small Business Server 2008, Windows Server 2008, Windows Server 2008 R2, Windows Small Business Server 2011, Windows Server 2012, and Windows Server 2012 R2 operating systems.
Pending Install Notification
When an administrator adds a computer to another user or administrator, that user or administrator will be able to sign in to his or her account to install Carbonite on his or her computer. If a user or administrator does not install the added computer, there will be an alert within the Notifications tab.
Creating Recovery Media for a Bare Metal Restore For CSSB 6.x Enhanced
Carbonite Safe Server Backup requires you to create recovery media in order to perform a Bare Metal restore. It is recommended that you create the recovery media after you schedule your first Bare Metal Image backup.
Microsoft SQL Server Backup For CSSB 5.x & 6.x Classic
Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.
Restoring a Bare Metal Image (CSSB 6.6 or Below) For CSSB 6.x Enhanced
A Bare Metal Image backup can be restored using two methods. You can perform a complete Bare Metal restore or a file/folder level restore. To perform a Bare Metal restore, you first need to create a recovery media. After performing a Bare Image restore, additional steps will be required to recover Microsoft SQL Server, Exchange Server and SharePoint databases.
Creating a Backup Set For CSSB 6.x Enhanced
After launching the product for the first time, you are given the choice to create a new backup set. A backup set defines the parameters for backing up a group of directories or an application. You will be able to configure your backup set by selecting what, where, how, when and for how long you want to back up.
Importing the Cloud Certificate For CSSB 6.x Enhanced
After creating an account and installing Carbonite Safe Server Backup, the cloud certificate will be available for download. To start backup operations to the cloud, download the certificate from your account and import it from the CSSB user interface.
Microsoft Database Applications and Multiple Backup Sources
Microsoft produces three database applications: SQL Server, Exchange, and SharePoint. Any given database within any of these database applications should only be backed up by one backup source. It is not recommended to back up the same database with multiple backup sources, unless all of the backup sources use full backups only. There is a great risk of backup failure and/or data loss if a database is backed up by multiple backup sources and incremental/differential backups are involved.
Determining Your Version of Carbonite Safe Server Backup
You can locate the version of the product you are running through the Carbonite Safe Server Backup user interface.
Exchange Database Backup Requirements
Exchange database backups have many requirements. For all versions except Exchange 2003, these requirements include the need for both .NET 4.0 and Powershell 2.0, or higher.
Hyper-V Incremental Backups on Windows Server 2008 R2 Fail
If you are running Windows Server 2008 R2, Hyper-V Incremental backups mail fail with the following error message: A vss snapshot could not be created. Please review backuperrors.txt found at < file path >. Within the backuperrors.txt file, you will see a message similar to the following: FailureMsg="No snapshots to revert were found for virtual machine".
SharePoint 2013 Backups Fail and the OSearch15 VSS Writer is Missing
Microsoft SharePoint 2013 backups require that the OSearch15 VSS Writer be enabled and accessible. If the VSS Writer is missing, backups and/or backup set validation will fail.
Known Issue: System State Backups Fail and Event ID 8194 is Logged
System State backups fail with the error application writer's data is not available. This behavior is caused by incorrect or missing COM access permissions.
Known Issue: A Series of MySQL Errors Appear in the Windows Application Event Logs
A series of MySQL errors may appear in the Windows Application Event logs. The events state: Native table <table name> has the wrong structure. These events are completely harmless and can be ignored.
Restoring an Individual Mailbox in Microsoft Exchange
The product supports full and block level incremental backups of Exchange. You can restore an individual mail database.
Microsoft Exchange Server Database Backup For CSSB 6.x Enhanced
The product supports full, incremental and differential backups of Microsoft Exchange Mailbox Databases and Public Folder Databases. CSSB performs VSS based backup of Store database files (.edb and .stm), transaction logs, and checkpoint files for all the Mounted Storage Groups.
Microsoft Exchange Local Mailbox Backup
The product supports backup of Exchange Local Mailboxes. The product supports Full and Incremental backups of Exchange Mailboxes. Differential backups are not supported. An Exchange Local Mailbox backup allows users to select one or more mailboxes from a local Exchange server for backup and restore, including an individual mailbox.
Known Issue: Backups Fail with the Error "Could not write to disk"
While performing a Backup to Disk, the backup will fail with the error "Could not write to disk", if the disk becomes inaccessible for any reason.
Message: "Port 65000 is in use by another process"
The Bare Metal Image backup process within the product requires additional software to be installed. This additional software is installed automatically as part of creating a BMI backup set for the first time. This software requires that internal port 65000 be open and available. If port 65000 is not open, the BMI backup or installation of BMI software will fail with the following error: "Port 65000 is in use by another process. This port is required to install or run Bare Metal Image backups. Please free this port and then try again."
Known Issue: Internet Connection Error Appears When Opening CSSB
When opening CSSB an error box titled Internet Connection Error appears. This most often occurs on systems running Windows Vista and Server 2008.
The Exchange Server is too Busy to Process the Request
When taking a mailbox-level backup, the backup may fail with an error stating: "The following mailboxes could not be backed up. The Exchange server is too busy to process the request."
List of Windows Events Created by Carbonite Safe Server Backup
Carbonite Safe Server Backup logs an event in the Windows Application Event logs after every backup, upload, download, and restore operation. These events can be used as another way to track and monitor the status of your backups.
Additional Information about the Rebuild System Databases Option
The rebuild system databases option is intended to be used following a bare metal restore.This option is available on the Restore page for Microsoft SQL Server and SharePoint backup sets. It allows users to repair Microsoft SQL Server instances from backup without the need for a manual rebuild process.
The CSSB User Interface Does not Open After a System State Recovery
You may experience problems when you use version 5.0 or later of the product to restore a System State backup taken in version 4.14 or earlier. This issue can be resolved by either replacing the ZWCService.exe or uninstalling and reinstalling Carbonite Safe Server Backup.
How to Find the Exchange Server URL
Exchange Local Mailbox backups will attempt to use Exchange Autodiscovery to detect and connect to the Exchange server. If Autodiscovery fails for any reason, you will be prompted to enter the URL of your Exchange server. The product cannot connect to Exchange without this information, and the backups will fail. There are two methods to find your Exchange Server's URL.
MailStore Archive Backup For CSSB 6.x Enhanced
MailStore Server is a leading solution for email archiving, management, and compliance for small and medium-sized businesses. The product can be configured to back up and restore your MailStore Server archives.
Message: "Schedules could not be added or modified" For CSSB 6.x Enhanced
The following error appears when trying to add a backup schedule or save a backup set: Schedules could not be added or modified. This error occurs when the product is unable to save changes to one or more backup schedules within a backup set. This error may appear when updating the schedule for a backup that did not run as scheduled.
FAQ: What is Exchange Impersonation?
Exchange Impersonation is a right that can be granted to an account on an Exchange server. Impersonation is ideal for applications, such as Carbonite Safe Server Backup, that connect to local Exchange servers or Exchange Online. It allows a single service account to access any number of other mailboxes.
Message: "Failed to discover Exchange mailboxes. Please give "Discovery management" permission to the Exchange login user"
Exchange mailboxes, for both local and online Exchange servers, are accessed for backup via an administrator account specified by the user. This administrator account must have the Discovery Management right. The product will attempt to add the Discovery Management rights to the user automatically. The error Failed to discover Exchange mailboxes. Please give Discovery management permission to the Exchange login user is shown when the product cannot add these rights automatically.
How to Add Exchange Impersonation Rights
Exchange Impersonation is used in scenarios in which a single account needs to access many accounts. For Carbonite Safe Server Backup, Exchange Impersonation is used to access mailboxes for backup and restore. When setting up an Exchange Mailbox backup within the product, an administrator account must be provided by the user in order to access Exchange. The product will attempt to assign impersonation rights automatically to the chosen administrator user. If the product cannot automatically assign the impersonation rights, they must be added to the account manually with Powershell.
Known Issue: Internal Error Appears When Configuring a Microsoft SQL Server Backup Set
When configuring a Microsoft SQL Server backup set, the product relies on the SQL VSS Writer to generate the list of databases to be backed up. If the SQL VSS Writer is not available, the list of databases to back up does not appear and an 'Internal Error' is generated.
Message: "The VSS Snapshot was deleted by the system"
The product uses the Windows Volume Shadowcopy Service (VSS) to take snapshots of data for backup. Snapshots are used to take backups of data that is open, in-use, or locked by the system. Windows may delete a snapshot mid-backup for many reasons. If the snapshot is deleted, the message 'The VSS Snapshot was deleted by the system.' will be displayed.
How to Back Up Active Directory Federation Services (ADFS) Databases
Windows Active Directory Federation Services (ADFS) is a standards-based service that allows the secure sharing of identity information between trusted business partners (known as a federation) across an extranet. This information is stored in one or more databases. In CSSB, the ADFS databases will appear as standard Microsoft SQL databases when the Microsoft SQL Server backup type is chosen. However, the ADFS databases are not standard MSSQL databases. Special circumstances apply.
Known Issue: The OpenMarkup.log File Grows to a Very Large Size (CSSB 6.x) For CSSB 6.x Enhanced
There is a file named OpenMarkup.log located in the Windows %TEMP% directory. In some cases, this file can grow to a very large size when the CSSB user interface is interacting with Java.
Known Issue: The A: or B: Drives Cannot be Selected for Backup by Carbonite Safe Server Backup
When configuring a File System backup, the A: and B: drives do not appear in the file tree, and thus cannot be selected. These drives are reserved by Windows for floppy disks.
Installing CSSB on a Read-Only Domain Controller
Special instructions must be followed to install the product on a Read-Only Domain Controller (RODC). These instructions are largely centered around the amandabackup / CarboniteUser user.
Exchange Recovery to a Recovery Group/Database Fail if Replication or DAG is Used
If you are running Microsoft Exchange 2007 or 2010, your attempt to restore mailbox databases fails when restoring to a Recovery Group or Recovery Database.
Restoring Microsoft SQL Server Fails Due to Damaged System Databases
The restore of Microsoft SQL Server databases with the product requires that the SQL Server be online and available. If the SQL server cannot start, all attempts to restore will fail.
Optimizing Carbonite's Internal Database
Carbonite Safe Server Backup (CSSB) utilizes an internal database to store information about the backups. This database will grow in size as time passes and more backups are performed and deleted. Every CSSB installation includes a script that will optimize database performance and space usage on disk. If performance of backups degrades or if the database grows excessively large, it may be necessary to optimize the database.
Determining Recovery Completion For CSSB 6.x Enhanced
When Carbonite Safe Server Backup finishes restoring your data, you will receive notification in the user interface indicating that your restore is complete. You can check the progress of your restore at any time through the Dashboard.
Configuring Carbonite to Work With Authenticated Proxy Servers For CSSB 6.x Enhanced
You can use authenticated proxy servers with CSSB 4.7 and above. The username and password for the proxy server must be manually entered into the appropriate configuration file.
Known Issue: Carbonite Safe Server Backup Installation Fails with Error 1327
When attempting to install Carbonite Safe Server Backup, the installation fails with Error 1327.
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