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Installing Webroot SecureAnywhere Antivirus

If you purchased a Webroot add-on with Carbonite, you can start the installation process from your Carbonite account.

Carbonite Plans and Features

This article covers the Carbonite Safe plans, features, and prices.

Adding a Webroot Antivirus Keycode to Your Carbonite Safe and Webroot SecureAnywhere Account

After you purchase Webroot SecureAnywhere from Webroot.com, you can add the keycode to your Carbonite Safe and Webroot SecureAnywhere account.

Creating a My Account with your Webroot Subscription

You can create an account for Carbonite Safe.

Carbonite Windows Version Release Notes

Carbonite Version 6.5.1 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.

Setting Up Two Factor Authentication for Your Carbonite Safe Account

You can secure your Carbonite Safe account with two factor authentication. When enabled, it requires you to verify a security code sent to your phone when attempting to sign into your account.

Known Issue: Error Appears When Entering a Webroot SecureAnywhere Antivirus Keycode

You may encounter an error entering a keycode to activate your Webroot SecureAnywhere Antivirus product.

Removing Your Two Factor Authentication Number from Your Carbonite Safe Account

You can remove an old phone number from your Carbonite Safe account that was used for two factor authentication.

Changing Your Security Questions for Your Carbonite Safe Account

You can sign into your Carbonite Safe account to change your security questions and answers. These security answers can help you sign into your account when you attempt to reset your password.

Changing Your Email Address for Your Carbonite Safe Account

You can sign into your Carbonite Safe account to update your email address.

Changing Your Carbonite Safe Password

You can sign into your Carbonite Safe account to change your password.

Message: "Phone Number is Temporarily Prevented from Being Registered"

You are unable to register your phone number for two factor authentication and receive the error message "Phone Number is Temporarily Prevented from Being Registered".

Locating Your Webroot SecureAnywhere Antivirus Keycode

You can locate your Webroot SecureAnywhere keycode within your Carbonite Safe account or Webroot application. This keycode is used to install Webroot Antivirus on your computer.

FAQ: What Products Do I Have with My Carbonite Plan?

What products do I have with my Carbonite plan?

Resetting Your Carbonite Password

You can reset your forgotten Carbonite password by following the instructions in this article.

Signing Into Your Carbonite Account

You can sign into your Carbonite account to install the products and manage your account information.

Entering Your Value Added Tax (VAT) ID

If you live outside of the United States, you will be charged Value Added Tax (VAT). However, you can enter a valid VAT ID through the Carbonite portal to be exempt from this tax.

Purchasing An Additional Carbonite Safe Subscription

You can purchase a Carbonite Safe subscription for each computer that you’d like to back up.

Installing Webroot SecureAnywhere Antivirus (Mac)

You can install Webroot SecureAnywhere from your account to protect your computer from malware and viruses.

Adding a Carbonite Safe Activation Code to Your Carbonite Safe Account

You can add a Carbonite Safe activation code purchased from a retail store to your Carbonite Safe account.

Changing Your Credit Card for Carbonite Safe

You can change your default credit card through your Carbonite account.

Installing Carbonite Safe and Initial Backup Selections (Mac 2x)

After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.

Viewing Your Expiration Date for Webroot SecureAnywhere

You can view your expiration date for Webroot SecureAnywhere from your account.

Reinstalling Carbonite Safe

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Installing Carbonite Safe and Initial Backup Selections

After you set up your Carbonite Safe account, you can install Carbonite to start backing up your files.

Reinstalling Carbonite Safe (Mac 2x)

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Upgrading Your Carbonite Safe Subscription

You can upgrade your Carbonite Safe plan to a Carbonite Safe Plus or Prime subscription to backup an external hard drive, automatically back up video files, and take advantage of Courier Recovery.

Locating Your Webroot Business Endpoint Protection Antivirus Keycode

You can locate your Webroot Business Endpoint Protection keycode by signing into the Webroot portal. This keycode is used to install Webroot Antivirus on your computer.

Carbonite Cancellations and Refunds

To cancel your Carbonite subscription, deactivate automatic renewal to prevent future renewals. After your plan is expired for 30 or 60 days, your backed up data will be permanently removed from Carbonite and Carbonite will no longer function on your computer.

Deactivating Automatic Renewal for Carbonite Safe

Customers enrolled in automatic renewal can log into their Carbonite account and deactivate it at any time. If you wish to cancel your subscription, you may simply ignore the email notifications you receive regarding account expiration.

FAQ: Which Carbonite Plan Do I Have?

You can find out which Carbonite plan you have by opening the Carbonite app or signing into your account.

Creating a Webroot Business Endpoint Protection Account

After purchasing a Webroot Business Endpoint Protection add-on, you will need to create a Webroot account to access your keycode and install Webroot on your computer.

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