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Locating the Carbonite Backup Drive

The Carbonite Backup Drive lets you view files backed up to our server. You can access the Carbonite Backup Drive from within the File Explorer window.

Locating Your Files After a Restore

Carbonite can restore your files to their original location or a new location of your choosing. If your files do not appear in their original locations, check your user folders (e.g. My Documents, Pictures, My Music, etc.).

Starting Your Backup Over (Mac 2x)

You can remove all your files from your backup through the Carbonite interface and the data will be removed from Carbonite within 72 hours. After you do so, you can select only what you want to select for backup.

Removing Backed Up Files from Carbonite (Mac 2x)

You can remove files and folders through the Carbonite interface and the data will be removed from Carbonite within 72 hours.

Importing Your iTunes Music

You can import your iTunes data by downloading the backed up copy and moving it into the correct location. After you finish restoring and moving the files, you may have to assign songs that were not originally located within the iTunes Media folder.

Importing Internet Explorer Favorites

Your Internet Explorer favorites are individual files. They are shortcuts to web sites you choose to save. You can restore your Internet Explorer favorites with the Carbonite Backup Drive and move them to the correct location on your computer.

Starting Your Backup Over

You can start your backup over by deselecting all files from within your Carbonite Backup Drive and reselecting only the locations you wish to back up. Any file not reselected for back up will be removed from our servers within 72 hours.

Restoring Previous File Versions

Carbonite keeps up to 12 versions of your changed files, so that you have multiple points in time to restore from in the event of a disaster. Review this article for more details on how Carbonite handles previous versions of your files, and how you can restore them with the Carbonite software.

Importing QuickBooks

If you chose the Automatic setup when installing Carbonite, your data for the current versions of QuickBooks will be backed up by Carbonite.

Carbonite Post-Restore Checklist

This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.

How to Tell What Is Backed Up

You can check the status and the contents of your backup through the Carbonite software or through your Carbonite account online.

Importing Your RoboForm Data

You will need to import your RoboForm files back into RoboForm in order to access them once they are restored by Carbonite.

Importing Neat Data

Neat stores all of its data in a single user directory. If you need to restore your Neat data, Carbonite recommends restoring these files to your Desktop. You can import your restored Neat data back into Neat with these instructions.

Importing Peachtree Data

Peachtree uses several different file types and directories to store information on your computer. If you need to restore your Peachtree data, Carbonite recommends restoring these files to your Desktop. You can import your restored Peachtree data with these instructions.

Importing Your Sticky Notes

You can easily restore your backed up Sticky Notes data file through the Carbonite Backup Drive. The only way to import your restored Sticky Notes data file is to move it to the correct location on your computer.

Importing Google Chrome Bookmarks

Your Google Chrome bookmarks are saved in a file on your computer called Bookmarks and can be imported back into your Google Chrome web browser if necessary.

Importing Firefox Bookmarks

Your Firefox bookmarks are saved in a folder on your computer called Bookmarkbackups and can be imported back into your Firefox web browser.

Restoring Files

You can browse and restore files from your backup within the Carbonite application.

Backing Up Microsoft Outlook

Microsoft Outlook 2010 and above stores a local copy of your email, contacts, and calendar on your computer. By default, Carbonite automatically backs up the .PST in the default file location so you can restore your information if you ever it.

Transferring Your Carbonite Safe Subscription to Restore Files

You can transfer your Carbonite Safe subscription to restore your files to another computer.

Selecting Files for Backup

Carbonite automatically selects the data associated with your computer profiles. You can select additional data by right-clicking on the file or folder and selecting Carbonite; Back this up.

Known Issue: Unable to Select Files for Back Up

Some files such as pictures and .PDFs can occasionally be marked as temporary files due to the nature of the software used to create or import them. Files with the temporary attribute cannot be backed up by Carbonite. In most cases, a new copy of the file can be created that would remove this attribute and allow Carbonite to select it for backup. This can be done by zipping the file with the Windows compression tool, and then unzipping it.

Getting Started with Carbonite Safe

You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.

Backing Up Dropbox Files

You can select files in your Dropbox folder by right-clicking on them and selecting Carbonite; Back this up.

Moving Carbonite Safe to Another Windows Computer

You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.

Message: "Getting files stopped"

When attempting a restore, the restore stops with message that says "Getting files stopped"

Selecting Files for Backup (Mac 2x)

You can use the Carbonite application to add files and folders to your Carbonite backup.

Backing Up Files in Dropbox, OneDrive, and Google Drive with Carbonite

Carbonite can back up files from Dropbox, OneDrive, and Google Drive that are synced to the computer.

Restoring Files (Mac 2x)

You can restore files and folders through the Carbonite application.

Stuck Backup and Backup Errors (Mac 1x)

If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.

Downloading Your Carbonite Safe Files with Anytime Anywhere Access

You can log into your Carbonite Safe account from any computer to view and download your files with Anytime Anywhere Access.

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