Carbonite Support Knowledge Base

Adjusting the Maximum Number of Incremental Backups (CSSB 5.x) For CSSB 5.x & 6.x Classic

By default, the product only allows the user to run 300 Incremental backups. However, users can adjust the Windows Registry to allow up to 500 Incremental backups.

Adjusting the Maximum Number of Incremental Backups (CSSB 6.x) For CSSB 6.x Enhanced

By default, the product only allows the user to run 300 Incremental backups. However, users can adjust the Windows Registry to allow up to 500 Incremental backups.

Creating a Bare Metal Image Backup For CSSB 6.x Enhanced

A Bare Metal Image backup allows the restore of an entire system to a similar or dissimilar hardware.

File Types Carbonite Backs Up for Carbonite Safe

Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.

Restoring an Individual Mailbox in Microsoft Exchange

The product supports full and block level incremental backups of Exchange. You can restore an individual mail database.

The Exchange Server is too Busy to Process the Request

When taking a mailbox-level backup, the backup may fail with an error stating: "The following mailboxes could not be backed up. The Exchange server is too busy to process the request."

How Long Does it Take to Back Up to the Cloud For CSSB 6.x Enhanced

The length of time it takes to backup to the cloud depends entirely on a number of factors. The two most important are: your backup size and your upload speed.

Managing Your Bandwidth For CSSB 6.x Enhanced

By default, Carbonite Safe Server Backup (CSSB) attempts to transfer data to and from the cloud at the maximum possible speed. Hence, CSSB always attempts to use the maximum bandwidth you have available. If you wish to specify the maximum bandwidth CSSB should use for the upload and download of data, you can do so through the Dashboard.

Managing Your Bandwidth For CSSB 5.x & 6.x Classic

By default, Carbonite Safe Server Backup (CSSB) attempts to transfer data to and from the cloud at the maximum possible speed. Hence, CSSB always attempts to use the maximum bandwidth you have available. If you wish to specify the maximum bandwidth CSSB should use for the upload and download of data, you can do so by navigating to the Preferences; Bandwidth Management menu bar in the user interface.

Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started due to Log on Failure"

When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started due to a log on failure, Carbonite Safe Server Cloud Controller could not be started due to a log on failure, Carbonite Safe Server Backup Controller and Carbonite Safe Server Cloud Controller could not be started due to a log on failure.

Known Issue: Carbonite Safe Server Backup Service(s) Goes into a Bad State

When Carbonite Safe Server Backup attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message stating that one of CSSB's services could not be started. However, the error can appear at any time.

Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started Because Another Program is Using The Same Port" For CSSB 6.x Enhanced

When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started because another program is using the same port, Carbonite Safe Server Cloud Controller could not be started because another program is using the same port, Carbonite Safe Server Backup Controller and Carbonite Server Cloud Controller could not be started because another program is using the same port.

Microsoft SQL Server Backup For CSSB 5.x & 6.x Classic

Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.

Microsoft Database Applications and Multiple Backup Sources

Microsoft produces three database applications: SQL Server, Exchange, and SharePoint. Any given database within any of these database applications should only be backed up by one backup source. It is not recommended to back up the same database with multiple backup sources, unless all of the backup sources use full backups only. There is a great risk of backup failure and/or data loss if a database is backed up by multiple backup sources and incremental/differential backups are involved.

Microsoft Exchange Server Database Backup For CSSB 6.x Enhanced

The product supports full, incremental and differential backups of Microsoft Exchange Mailbox Databases and Public Folder Databases. CSSB performs VSS based backup of Store database files (.edb and .stm), transaction logs, and checkpoint files for all the Mounted Storage Groups.

Microsoft SQL Server Backup For CSSB 6.x Enhanced

Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.

Microsoft Exchange Server Database Backup (CSSB 5.x) For CSSB 5.x & 6.x Classic

The product supports full, incremental and differential backups of Microsoft Exchange Mailbox Databases and Public Folder Databases. CSSB performs VSS based backup of Store database files (.edb and .stm), transaction logs, and checkpoint files for all the Mounted Storage Groups.

Microsoft Exchange Local Mailbox Backup

The product supports backup of Exchange Local Mailboxes. The product supports Full and Incremental backups of Exchange Mailboxes. Differential backups are not supported. An Exchange Local Mailbox backup allows users to select one or more mailboxes from a local Exchange server for backup and restore, including an individual mailbox.

Restoring a Bare Metal Image (CSSB 6.6 or Below) For CSSB 6.x Enhanced

A Bare Metal Image backup can be restored using two methods. You can perform a complete Bare Metal restore or a file/folder level restore. To perform a Bare Metal restore, you first need to create a recovery media. After performing a Bare Image restore, additional steps will be required to recover Microsoft SQL Server, Exchange Server and SharePoint databases.

Finding Large Files via PowerShell

File System backups with Carbonite Safe Server Backup (CSSB) are “file level.” If a file changes, the entire file is backed up next time CSSB performs a backup that includes that file. As a result, Incremental and/or Differential backups can be larger than expected. These instructions can help you determine which large files change.

Known Issue: System State Backups Fail and Event ID 8194 is Logged

System State backups fail with the error application writer's data is not available. This behavior is caused by incorrect or missing COM access permissions.

Known Issue: A Series of MySQL Errors Appear in the Windows Application Event Logs

A series of MySQL errors may appear in the Windows Application Event logs. The events state: Native table <table name> has the wrong structure. These events are completely harmless and can be ignored.

FAQ: What is Exchange Impersonation?

Exchange Impersonation is a right that can be granted to an account on an Exchange server. Impersonation is ideal for applications, such as Carbonite Safe Server Backup, that connect to local Exchange servers or Exchange Online. It allows a single service account to access any number of other mailboxes.

Known Issue: Windows User Access Control Prevents Changes to Carbonite Safe Server Backup Settings

Windows User Access Control (UAC) may prevent you (even with administrator privileges) from altering Carbonite Safe Server Backup (CSSB) settings.

Collecting CSSB 6.x Log Files for Troubleshooting For CSSB 6.x Enhanced

If you should experience an issue with our product, you can send us your log files through the client. It will help our customer care team troubleshoot your issue and provide a resolution to your problem.

Known Issue: Mapped Network Drives Do Not Appear in the CSSB User Interface For CSSB 6.x Enhanced

If you are running Windows Vista, Windows Server 2008, or later, you may not be able to select mapped network drives for backup. Although, mapped network drives appear in Windows Explorer, they are not visible in the CSSB user interface.

Message: "Volume Name %s is not Accessible"

When performing a backup, you receive an error such as: Volume name %s is not accessible. Check if %s user has read/write permissions on the volume.

FAQ: What Is A Bare Metal Image Backup?

What Is A Bare Metal Image Backup?

Message: "Error 1722: Carbonite Safe Server Backup installation failed."

Error 1722 is a generic error that can occur during a new installation of the product or when upgrading from one version to another. This error appears when an unexpected problem occurs that the installation process cannot handle.

Carbonite Safe Backup Pro Dashboard

As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.

The Report Page For CSSB 5.x & 6.x Classic

The Report page displays a history of all operations performed. Each line references a specific operation and contains many details about the operation.

Best Practices for Customers with Low Bandwidth For CSSB 6.x Enhanced

For customers whose backups will take a very long time due to low bandwidth, large amounts of data, or both, extra precautions should be taken to ensure that backups function as smoothly as possible. Customers can adhere to certain best practices designed to make very large, long-running backups easier and more likely to complete on time.

Collecting Log Files for Troubleshooting For CSSB 5.x & 6.x Classic

If you should experience an issue with our product, you can send us your log files through the client. It will help our customer care team troubleshoot your issue and provide a resolution to your problem.

SQL and Other Databases

Carbonite Safe and Carbonite Safe Backup Pro should not be used to back up the files that make up your database programs such as SQL, Exchange, or Microsoft Access. Our Carbonite Safe Server Backup program is a robust, comprehensive and easy-to-use service that allows you to back up and restore previous versions of folders and databases in a usable format. For more information about backing up your important databases like SQL and Exchange, please contact our Sales team at 1-855-227-2249.

Carbonite Windows Version Release Notes

Carbonite Version 6.4.6 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.

Restoring a Bare Metal Image (CSSB 6.7)

A Bare Metal Image backup can be restored using two methods. You can perform a complete Bare Metal restore or a file/folder level restore. To perform a Bare Metal restore, you first need to create a recovery media. After performing a Bare Image restore, additional steps will be required to recover Microsoft SQL Server, Exchange Server and SharePoint databases.

FAQ: How to Install CSSB if the Smart Installer Does Not Work?

If the Smart Installer does not work, an unhealthy NET Framework may be the cause. Please repair the .NET Framework or run the Smart Installer on another computer and transfer the full .EXE file.

Addressing Over Quota Notifications for Carbonite Safe Pro

If your account’s total backup size exceeds the account’s storage quota, backups will halt until the issue is resolved. To do so, you will need to either add more storage to your account or remove files you no longer need backed up. Once the account is back under quota, backups will resume within 24 hours.

Starting Your Backup Over

You can start your backup over by deselecting all files from within your Carbonite Backup Drive and reselecting only the locations you wish to back up. Any file not reselected for back up will be removed from our servers within 72 hours.

Importing Your Thunderbird Data

After performing a restore, you will need to import your email and contact data back into the Mozilla Thunderbird program in order to use it.

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