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Known Issue: Backups Fail with the Error "Could not write to disk"
While performing a Backup to Disk, the backup will fail with the error "Could not write to disk", if the disk becomes inaccessible for any reason.
Creating a Bare Metal Image Backup For CSSB 6.x Enhanced
A Bare Metal Image backup allows the restore of an entire system to a similar or dissimilar hardware.
Backup Set Options For CSSB 6.x Enhanced
While on the Backup Details page, you can validate, delete, clone or disable backup sets
Known Issue: Backup Failed for Too Many Files For CSSB 6.x Enhanced
If you receive an error message stating the backup failed for too many files, you can adjust certain settings in the user interface and on your computer. This problem can be caused by many different things such as files being opened, locked, in-use and located on a network drive, or the VSS snapshot not been able to be created.
Known Issue: Backup Failed for Too Many Files For CSSB 5.x & 6.x Classic
If you receive an error message stating the backup failed for too many files, you can adjust certain settings in the user interface and on your computer. This problem can be caused by many different things such as files being opened, locked, in-use and located on a network drive, or the VSS snapshot not been able to be created.
File Types Carbonite Backs Up for Carbonite Safe
Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.
Deleting CSSB Backup Data For CSSB 6.x Enhanced
As a best practice, one should always set a Retention Policy that best suits their business needs. Data that meets its Retention Policy is automatically removed from the cloud, providing lower costs and easier quota management. A user can also delete data manually from the cloud for any reason.
Known Issue: Partial Backup Files are Left on Disk After a Failed Bare Metal Image Backup For CSSB 6.x Enhanced
For most backup types, Carbonite Safe Server Backup will remove any partial backup files on disk after a backup fails. This cleanup occurs immediately after the failure. However, the immediate cleanup does not occur for Bare Metal Image backups. If a Bare Metal restore fails, the partial backup will be left on disk for some time.
The Backup Details Page For CSSB 6.x Enhanced
The Backup Details page displays information about the status of your backup, the amount of data backed up locally and to the cloud, the date and time of your most recent backup, detailed information about your backup runs, and the history of your restore and deleted backup runs.
Performing Backups of an SQL Server Cluster
The product can be used to perform backups of an SQL Server cluster. However, since the product is not fully cluster-aware, there are certain restrictions to be aware of and certain requirements that must be met.
Known Issue: Direct Backups to Cloud Fail
If you are running a Backup to Cloud operation and your backup fails after running for a while, you can attempt a Backup to Disk and Cloud. This problem can be caused by many different factors such as a large backup, a slow upload bandwidth, and your computer being under heavy use.
Message: "The Backup Has Failed Because We Are Unable to Query Windows Management Instrumentation for Required Information"
When attempting to perform a backup of a Bare Metal Image backup set, an error may appear if OSB is unable to query the Windows Management Instrumentation.
Message: "The backup set failed validation because it contains one or more junction point directories."
You may encounter an error stating the backup set failed validation, when a junction point directory has been selected explicitly for backup. A junction point directory is a directory that points to another directory. The product ignores junction points to prevent the same data from being backed up twice.
Creating a Backup Set For CSSB 6.x Enhanced
After launching the product for the first time, you are given the choice to create a new backup set. A backup set defines the parameters for backing up a group of directories or an application. You will be able to configure your backup set by selecting what, where, how, when and for how long you want to back up.
Exchange Database Backup Requirements
Exchange database backups have many requirements. For all versions except Exchange 2003, these requirements include the need for both .NET 4.0 and Powershell 2.0, or higher.
SharePoint 2013 Backups Fail and the OSearch15 VSS Writer is Missing
Microsoft SharePoint 2013 backups require that the OSearch15 VSS Writer be enabled and accessible. If the VSS Writer is missing, backups and/or backup set validation will fail.
Known Issue: System State Backups Fail and Event ID 8194 is Logged
System State backups fail with the error application writer's data is not available. This behavior is caused by incorrect or missing COM access permissions.
MailStore Archive Backup For CSSB 6.x Enhanced
MailStore Server is a leading solution for email archiving, management, and compliance for small and medium-sized businesses. The product can be configured to back up and restore your MailStore Server archives.
Oracle Server Backup For CSSB 5.x & 6.x Classic
Oracle backup types will no longer be supported in version 6.2 and higher.
Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started due to Log on Failure"
When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started due to a log on failure, Carbonite Safe Server Cloud Controller could not be started due to a log on failure, Carbonite Safe Server Backup Controller and Carbonite Safe Server Cloud Controller could not be started due to a log on failure.
Known Issue: Carbonite Safe Server Backup Service(s) Goes into a Bad State
When Carbonite Safe Server Backup attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message stating that one of CSSB's services could not be started. However, the error can appear at any time.
Moving Local Backups to a New Folder For CSSB 6.x Enhanced
It is sometimes necessary to move local backups from one location to another on disk. The Move Backup function ensures that Carbonite Safe Server Backup can locate, manage, and restore local backups after they have been moved.
Hyper-V Backup For CSSB 6.x Enhanced
Hyper-V is Microsoft's virtualization host. It allows users to create, run, and manage virtual machines. Carbonite Safe Server Backup (CSSB) supports backup and restore of virtual machines hosted by Hyper-V server installations on Windows Server 2008, Windows Server 2012 and Windows Server 2016. Hyper-V backups support full backups on Windows Server 2008 and higher. Incremental backups are supported on Windows Server 2008 R2 and higher. Differential backups are not supported on any platform. CSSB is able to take snapshots of files located on network shares configured with the SMB3 protocol.
Known Issue: Validation of Backup Set Fails for SharePoint Backup
If you receive an error message stating validation of backup failed, while attempting to perform SharePoint backups, it indicates the VSS writer for SharePoint or SQL server is not available.
Scheduling Your Backup For CSSB 6.x Enhanced
With Carbonite Safe Server Backup, you can schedule your backup to start at a specific time every day, every week, every month or every year. Creating a custom schedule will ensure that Carbonite does not use computer resources during select times of day.
Message: "Carbonite Safe Server Backup Controller and/or Carbonite Safe Server Cloud Controller Could not be Started Because Another Program is Using The Same Port" For CSSB 6.x Enhanced
When the product attempts to perform some action, such as saving a backup set, starting a backup, or changing log level, you might receive an error message. However, the error can appear at any time. One of the errors could be as follows: Carbonite Safe Server Backup Controller could not be started because another program is using the same port, Carbonite Safe Server Cloud Controller could not be started because another program is using the same port, Carbonite Safe Server Backup Controller and Carbonite Server Cloud Controller could not be started because another program is using the same port.
Known Issue: System State Backup Fails and the System Writer is Missing
The product uses the Volume Shadow Copy Service (VSS) to perform backups of your Windows-based machine. VSS has several writers that are used for this purpose. You can return a list of VSS writers by opening a command prompt and entering the command vssadmin list writers. The names of these writers are mostly self-explanatory. The SQL Writer is for backups of SQL. The System Writer is for backups of System State, and so on.
Microsoft SharePoint Backup
The product supports back up Microsoft SharePoint in standalone and single-server farm configuration. Backups of multi-server SharePoint farm configurations are not supported. CSSB performs full and differential backups of the SharePoint data based on the modification time.
Importing Existing Backup Sets For CSSB 6.x Enhanced
When the product backs up data, it stores some key meta-information in a file known as the Backup Catalog. This catalog is used by CSSB at restoration time to let the user select the desired specific data for restoration and to restore the backup data correctly. This catalog is created for every successful backup.
MySQL Server Backup
The product supports logical backup of MySQL Server version 5.x. Only full backups of MySQL servers are supported currently. CSSB doesn't backup MySQL binary logs.
Message: "The backup archive could not be read"
While performing an upload from disk, either as part of a Backup to Disk and Cloud operation or following a Backup to Disk operation, you could experience backup issues. If the upload to disk fails, the following error message will appear: The backup archive could not be read. Please verify that the disk is connected and in good health.
Hyper-V Backup For CSSB 5.x & 6.x Classic
Hyper-V is Microsoft's virtualization host. It allows users to create, run, and manage virtual machines. Carbonite Safe Server Backup (CSSB) supports backup and restore of virtual machines hosted by Hyper-V server installations on Windows Server 2008, Windows Server 2012 and Windows Server 2016. Hyper-V backups support Full backups on Windows Server 2008 and higher. Incremental backups are supported on Windows Server 2008 R2 and higher. Differential backups are not supported on any platform. CSSB is able to take snapshots of files located on network shares configured with the SMB3 protocol.
Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced
Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.
Exchange Recovery to a Recovery Group/Database Fail if Replication or DAG is Used
If you are running Microsoft Exchange 2007 or 2010, your attempt to restore mailbox databases fails when restoring to a Recovery Group or Recovery Database.
Microsoft BitLocker Encryption
BitLocker is an encryption feature provided by Microsoft in their Windows 10 and Windows 11 operating systems to decrease risk of data theft or unauthorized access. If BitLocker is in use, you must have a BitLocker encryption key to access your drive contents. This is a unique key that you will need to decrypt your encrypted drive and view any files.
Supported Operating Systems for Carbonite Safe
Carbonite supports current Windows and Mac operating systems in both 32-bit and 64-bit versions.
Known Issue: "The username or password provided is incorrect" Error Appears Username and Password is Correct
In some cases, you may see a "The username or password provided is incorrect" error even when entering your account email and password correctly.. This is likely due to an interfering browser extension.
Hyper-V Incremental Backups on Windows Server 2008 R2 Fail
If you are running Windows Server 2008 R2, Hyper-V Incremental backups mail fail with the following error message: A vss snapshot could not be created. Please review backuperrors.txt found at < file path >. Within the backuperrors.txt file, you will see a message similar to the following: FailureMsg="No snapshots to revert were found for virtual machine".
Windows File System Backup For CSSB 6.x Enhanced
The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.
Microsoft SQL Server Backup For CSSB 5.x & 6.x Classic
Users can perform VDI-based backups of a specific database on a specific SQL server instance. Full, Differential, and Incremental (Log) backups are supported.
Microsoft Database Applications and Multiple Backup Sources
Microsoft produces three database applications: SQL Server, Exchange, and SharePoint. Any given database within any of these database applications should only be backed up by one backup source. It is not recommended to back up the same database with multiple backup sources, unless all of the backup sources use full backups only. There is a great risk of backup failure and/or data loss if a database is backed up by multiple backup sources and incremental/differential backups are involved.
Microsoft Exchange Server Database Backup For CSSB 6.x Enhanced
The product supports full, incremental and differential backups of Microsoft Exchange Mailbox Databases and Public Folder Databases. CSSB performs VSS based backup of Store database files (.edb and .stm), transaction logs, and checkpoint files for all the Mounted Storage Groups.
Message: "Port 65000 is in use by another process"
The Bare Metal Image backup process within the product requires additional software to be installed. This additional software is installed automatically as part of creating a BMI backup set for the first time. This software requires that internal port 65000 be open and available. If port 65000 is not open, the BMI backup or installation of BMI software will fail with the following error: "Port 65000 is in use by another process. This port is required to install or run Bare Metal Image backups. Please free this port and then try again."
Windows System State Backup For CSSB 6.x Enhanced
What types of files does a Windows System State Backup set protect?
Known Issue: Carbonite Safe Server Backup Fails to Create Backup Directory
If you are using a mapped drive as your local backup folder and receive an error message stating the backup failed to create a backup directory, verify that the amandabackup / CarboniteUser user has full read/write permissions to the mapped drive. The amandabackup / CarboniteUser user may be a local user or a domain user depending on your environment.
Limitations of the Backup to Cloud Operation
The product allows users to perform backups to disk only, backups to cloud only, or backups to both disk and cloud. The Backup to Cloud operation has a few limitations and drawbacks, when compared to the other backup types. The limitations are technical, and are largely related to the power and speed of the machine that runs the product.
Uninstalling Carbonite Safe Server Backup For CSSB 6.x Enhanced
Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.
Uninstalling Carbonite Safe Server Backup For CSSB 5.x & 6.x Classic
Uninstalling from your computer leaves your data vulnerable to accidental deletion and disk failures. You would normally want to uninstall to correct a problem with the installation, or end your subscription with Carbonite. You can uninstall through the Start menu or with a feature in the Control Panel.
Routing Carbonite Safe Server Backup Network Traffic
It is sometimes necessary to route internet traffic for performance, compliance, or other reasons. The product reaches out to several endpoints, and access must be granted to all of them. CSSB communicates over SSL on port 443 for all three endpoints.
Improving Performance of Backups Involving Network Drives
If you are experiencing performance issues while running a backup using network drives, you can alleviate such issues with a few simple steps. You can split large backup sets into multiple, smaller backups or schedule backups when disk activity is at a minimum.
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