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Downloading Your Carbonite Safe Files with Anytime Anywhere Access
You can log into your Carbonite Safe account from any computer to view and download your files with Anytime Anywhere Access.
Known Issue: "Carbonite File Access is Currently Unable to Locate Files and Folders with Special Characters" or Red X Appears in Anytime Anywhere Access
Anytime Anywhere Access may display an error when attempting to download certain folders or files. This is caused either by the inclusion of special characters in the folder or file name, or for security. You may also see a red X on a file in AAA, meaning the file cannot be downloaded. Carbonite's Anytime Anywhere Access system prevents the download of files that may contain personal credentials. Review this KB for more details.
Downloading Your Carbonite Safe Backup Pro Files with Anytime Anywhere Access
You can log into your Carbonite Safe Backup Pro account from any computer to view and download your files with Anytime Anywhere Access.
Known Issue: Multiple Drives Appear in Anytime Anywhere Access
You may see multiple drives that appear that were not selected for backup when viewing files with Anytime Anywhere Access.
File Selection and Size Limitations with Anytime Anywhere Access
Carbonite's Anytime Anywhere Access feature is best for downloading small amounts of files and folders. Depending on the type of download, there are different limitations per session.
Message: "Carbonite’s Remote File Access is currently unavailable. Please try again later."
When attempting to view or download files with Anytime Anywhere Access, you may receive the alert “Carbonite’s Remote File Access is currently unavailable. Please try again later.”
Opening Downloaded ZIP Files
After downloading files from your account, you can extract the compressed ZIP file to open your files as they appeared in Anytime Anywhere Access.
Message: “404 - File or directory not found.”
When attempting to download files using the Anytime Anywhere Access, you may get a “404 - File or directory not found” error.
Known Issue: Unable to Restore Files With A Slash in the Filename (Mac 1x)
Files that contain a slash '/' in the filename will be renamed within the Carbonite backup so that the slash is replaced with a colon ':'. Removing the slash '/' character from the filename will ensure that you are able to restore the file using the Carbonite software if needed. Files in your backup that contain a slash '/' character can only be restored via Anytime Anywhere Access.
Transferring Your Carbonite Safe Subscription to Restore Files
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Transferring Carbonite Safe Between Windows and Mac
You can transfer your existing Carbonite Safe subscription from Windows to a Mac computer.
Searching For Files to Restore
You can use Carbonite's Search and Restore function to restore files to their original location or to the desktop.
Microsoft BitLocker Encryption
BitLocker is an encryption feature provided by Microsoft in their Windows 10 and Windows 11 operating systems to decrease risk of data theft or unauthorized access. If BitLocker is in use, you must have a BitLocker encryption key to access your drive contents. This is a unique key that you will need to decrypt your encrypted drive and view any files.
Carbonite Safe Backup Pro User Privileges
Carbonite users can view and manage their backed up files, install and restore Carbonite, and view their backed up data remotely.
Important Things to Know About Carbonite Safe Backup Pro as You Get Started
This article contains information about Carbonite Safe Backup Pro that you may not be aware of when first installing the software.
Moving Carbonite Safe to Another Windows Computer
You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.
Carbonite Safe Backup Pro Dashboard
As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.
Restoring from a Courier Recovery Drive for Carbonite Safe Plans
You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.
Restoring from a Courier Recovery Drive for Carbonite Safe Backup Pro
You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.
Resources For New Carbonite Safe Backup Pro Users
If you are new to Carbonite Safe Backup Pro, the following videos and articles may help you get started.
Managing Your Private Encryption Key for Carbonite Safe Backup Pro
During the initial installation, Carbonite Safe Backup Pro allows you to manage your own encryption key for Windows computers.
Enabling and Disabling Backups in the Carbonite Safe Backup Pro Dashboard
When an administrator stops a user's backup through the Dashboard, a Critical Notification will be displayed within the Notifications tab. The user will receive a pop-up from the Carbonite InfoCenter / application that his or her account has been disabled. An administrator can enable the user's backup again through the Dashboard.
Data Security for Carbonite Safe and Safe Backup Pro
Our reputation and business depend on protecting your data, so keeping your data secure is a top priority for the Carbonite team. Read this article to learn more about how we keep your files safe!
Addressing Over Quota Notifications for Carbonite Safe Pro
If your account’s total backup size exceeds the account’s storage quota, backups will halt until the issue is resolved. To do so, you will need to either add more storage to your account or remove files you no longer need backed up. Once the account is back under quota, backups will resume within 24 hours.
Important Things to Know About Carbonite Safe as You Get Started
This article contains information about Carbonite Safe that you may not be aware of when first installing the software.
Managing Your Private Encryption Key for Carbonite Safe
During the initial installation, Carbonite Safe allows you to manage your own encryption key for Windows computers.
Restoring Files
You can browse and restore files from your backup within the Carbonite application.
Viewing Duplicate Folders in the Carbonite Backup Drive
Files that are in a nested folder with the same name can be viewed in the Carbonite Backup Drive by manually typing the file path.
Restoring All of Your Files for Carbonite Safe Backup Pro
You can use Carbonite's Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.
Backup Set Options For CSSB 6.x Enhanced
While on the Backup Details page, you can validate, delete, clone or disable backup sets
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