Carbonite Support Knowledge Base

Retention Policy Best Practices

A retention policy controls the period of time that a backup is kept. The product allows users to choose their own retention policy. This article outlines the best practices for retention policies and explains some of the common problems that occur when these best practices are not followed.

Deleting CSSB Backup Data For CSSB 6.x Enhanced

As a best practice, one should always set a Retention Policy that best suits their business needs. Data that meets its Retention Policy is automatically removed from the cloud, providing lower costs and easier quota management. A user can also delete data manually from the cloud for any reason.

Windows File System Backup For CSSB 6.x Enhanced

The product can perform full, differential and incremental backups of Windows NTFS and ReFS file systems. When backing up an NTFS or ReFS file system, you can select directories and files from a browser tree.

Creating a Backup Set For CSSB 6.x Enhanced

After launching the product for the first time, you are given the choice to create a new backup set. A backup set defines the parameters for backing up a group of directories or an application. You will be able to configure your backup set by selecting what, where, how, when and for how long you want to back up.

Restoring an Individual Mailbox in Microsoft Exchange

The product supports full and block level incremental backups of Exchange. You can restore an individual mail database.

The Report Page For CSSB 5.x & 6.x Classic

The Report page displays a history of all operations performed. Each line references a specific operation and contains many details about the operation.

Backup Set Options For CSSB 6.x Enhanced

While on the Backup Details page, you can validate, delete, clone or disable backup sets

Restoring Mailbox Items in Exchange 2007

It often happens that a mailbox or mailbox items such as emails or folders are accidentally deleted. The product supports the restore of mailbox items in Microsoft Exchange 2007.

Restoring Mailbox Items in Exchange 2010

It often happens that a mailbox or mailbox items such as emails or folders are accidentally deleted. The product supports the restore of mailbox items for Microsoft Exchange 2010.

Scheduling Your Backup For CSSB 6.x Enhanced

With Carbonite Safe Server Backup, you can schedule your backup to start at a specific time every day, every week, every month or every year. Creating a custom schedule will ensure that Carbonite does not use computer resources during select times of day.

Known Issue: Partial Backup Files are Left on Disk After a Failed Bare Metal Image Backup For CSSB 6.x Enhanced

For most backup types, Carbonite Safe Server Backup will remove any partial backup files on disk after a backup fails. This cleanup occurs immediately after the failure. However, the immediate cleanup does not occur for Bare Metal Image backups. If a Bare Metal restore fails, the partial backup will be left on disk for some time.

Number of Successful Full Backups to Retain For CSSB 6.x Enhanced

A retention policy controls the period of time that a backup is kept. By default, Carbonite Safe Server Backup (CSSB) uses a cycle-based retention policy. A backup cycle is defined as a full backup and all associated incremental or differential backups. When a new full backup completes, the oldest excess backup cycle is removed within 24 hours. You can control how many old backup cycles to keep.

Storage Quota Exceeded for Carbonite Safe Server Backup (6.x) For CSSB 6.x Enhanced

To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.

Advanced Options (CSSB 6.x) For CSSB 6.x Enhanced

On the Advanced page, the Global Settings allow you to set options for Data Transfer and Networking, Retention Policy Enforcement, directories used for backup and restore operations, and the ability to update the amandabackup / CarboniteUser user password.

The Backup Details Page For CSSB 6.x Enhanced

The Backup Details page displays information about the status of your backup, the amount of data backed up locally and to the cloud, the date and time of your most recent backup, detailed information about your backup runs, and the history of your restore and deleted backup runs.

Restoring Mailbox Items in Exchange 2013

It often happens that a mailbox or mailbox items such as emails or folders are accidentally deleted. The product supports the restore of mailbox items in Microsoft Exchange 2013 with the Microsoft Local Mailboxes backup type or in combination with native Exchange tools.

Storage Quota Exceeded for Carbonite Safe Server Backup (5.x) For CSSB 5.x & 6.x Classic

To stop receiving this error, you must purchase additional storage, update the retention settings, or delete some data from the cloud.

Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced

Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.

Storage of Data After Deleting Files from Your Computer

When Carbonite scans for files to back up, it also removes deleted files from the backup to keep it up-to-date. Depending on your plan, Carbonite removes deleted files after 30 or 60 days from the date they were deleted from the computer.

Rotating Local Backup Drives

Carbonite Safe Server Backup does not support rotating its backup location. You should not rotate the disk/drive where CSSB stores data. This “Backup Location” should be static and unchanging. Changes to it should be sparing, at best, and utilize the Move Backups functionality in CSSB when they do occur. However, you may COPY the backups from the Backup Location to another drive or drives (you should not move, delete, or otherwise manually modify the data in the Backup Location, but COPY is safe). This new drive could be rotated out. This allows you to have a rotate-capable location without interfering with CSSB’s operation.

Known Issue: Unable to Change Retention Settings

After making a change to the retention of retention settings, a saved message is returned, however when navigating back to the dashboard the retention settings are unchanged.

FAQ: What is the Difference Between Storage and Backup?

What is the Difference Between Storage and Backup?

FAQ: When does my Carbonite trial expire?

When does my Carbonite trial expire?

Carbonite Windows Version Release Notes

Carbonite Version 6.5.1 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.

Downloading Your Carbonite Safe Backup Pro Files with Anytime Anywhere Access

You can log into your Carbonite Safe Backup Pro account from any computer to view and download your files with Anytime Anywhere Access.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.

Storage of Data After Expiration

Carbonite keeps your backed up data on our servers for a limited time after expiration in case you decide to continue with your coverage Depending on your expired account status, Carbonite will permanently remove your backed up data after 30 or 60 days.

Viewing Your Expiration and Renewal Dates for Carbonite Safe

We will remind you to renew your Carbonite subscription prior to expiration if you are not enrolled in automatic renewal. If your subscription is not renewed, your backed up files will be removed from our servers within 30 days of your subscription expiration.

Carbonite Post-Restore Checklist (Mac 2x)

This checklist will assist you with performing post-restore functions to get your data where it needs to be and resume your backup.

Carbonite Post-Restore Checklist (Mac 1x)