Carbonite Support Knowledge Base

Locating the Carbonite Icon

The Carbonite icon is located in your Windows notification area / system tray at the bottom right of your screen. The Carbonite icon can be used to check the status of your backup, view and set options, and/or get assistance.

The Carbonite Icon

The Carbonite icon menu provides quick and easy access to the most frequently used Carbonite options. You can launch the Carbonite application, search for files to restore, and pause your backup while restoring files.

Stuck Backup and Backup Errors (Mac 1x)

If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.

Missing Notification Area Icon

The Carbonite icon may occasionally be hidden by your operating system due to inactivity, or because another program is preventing it from being displayed.

How to Find the Email Address Associated with Your Account (Mac 2x)

You can locate the email address associated with your Carbonite account by opening Carbonite from Apple menu or by looking up additional information.

Entering and Exiting Recover Mode (Mac 1x)

Recover Mode prevents changes from being made to your backup so you can perform a restore. If you transfer your Carbonite subscription to a new computer or replace the hard drive on your current computer, Carbonite will automatically start up in Recover Mode. Recover Mode can be enabled through the Carbonite Preference pane.

Carbonite Windows Version Release Notes

Carbonite Version 6.4.6 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.

Carbonite Post-Restore Checklist

This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.

Allowing Carbonite Through the Mac Firewall (Mac 2x)

If Carbonite is having trouble connecting to the Internet, you may need to configure the Mac Firewall to allow Carbonite access to the internet.

Security Certificate Expired

If a 'Security Certificate has Expired' pop-up notification is displayed during installation, check your computer's system clock. This message appears if the system clock is not set to the current time. You should be able to install correctly after correctly setting your system clock.

Difficulty Installing Carbonite (Mac 1x)

There are some cases in which the Carbonite software may not install properly on your Mac computer.

Importing Apple Calendar Without iCloud Installed

Calendar/iCal stores all calendar data in a single specific directory. If you need to restore your Calendar/iCal data, Carbonite recommends restoring this directory to your Desktop. If iCloud is not installed and running, you can import your Calendar/iCal data using the instructions in this article.

Pausing and Resuming Carbonite

Pausing Carbonite causes it to stop uploading your files to the Carbonite servers. Carbonite will continue to scan your computer for changes while paused. You can pause Carbonite for an increment of time. Carbonite can be paused to free up system resources for immediate use by another service or delay back up until a later time.

Low Priority Mode

By default, Carbonite backs up your files as quickly as possible without interfering with other programs or services. The Low Priority option can be used to slow Carbonite down if you find it is affecting another service, such as VoIP telephony (e.g., Skype and Vonage).

How to Find the Email Address Associated with Your Account

If you forget the email address associated with your account, you can find it on the Account tab of the Carbonite InfoCenter (or on the My account page of the Carbonite application). If Carbonite has been uninstalled from your computer, there is an alternative way to retrieve your forgotten email address.

The Backup Tab (Mac 2x)

You can review or change your backup settings, add files and folders to your backup, and view the status of your backup through the Carbonite User Interface.

Manually Uninstalling (Mac 2x)

If you have trouble uninstalling Carbonite from within the Carbonite User Interface, you can delete Carbonite's files from your computer to uninstall it manually.

Viewing the Restore Status

When Carbonite is restoring files, you can view the restore status to determine how much longer the restore may take to complete.

Determining Your Software Version

You can determine the Windows version of Carbonite you are running through the Carbonite application or from your Carbonite account.

Stopping a Restore

You can cancel a restore through the Restore Manager. Unrestored files in the restore queue will not be downloaded until you start another restore.

Entering and Exiting Recover Mode

When Carbonite scans for files to back up, it removes files you delete from the backup after 30 or 60 days to ensure your backup is up to date. You can enter Recover Mode to stop this timer if you need more time to restore your files. After your files are safely restored, you can exit Recover Mode to start backing up your files again.

Renewing Your Carbonite Safe Subscription

You can renew your Carbonite Safe subscription to continue backing up your files.

Purchasing An Additional Carbonite Safe Subscription

You can purchase a Carbonite Safe subscription for each computer that you’d like to back up.

Carbonite for Mac 1x and Antivirus

If you are using third-party antivirus software on your Mac, it is possible that it may slow or block your Carbonite backup. Antivirus programs will scan any processes that they do not recognize - even if they are legitimate - and can also prevent them from running altogether. In this case, you will need to configure your antivirus to allow Carbonite to function.

Carbonite for Mac 2x and Antivirus