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Data Security for Carbonite Safe and Safe Backup Pro
Our reputation and business depend on protecting your data, so keeping your data secure is a top priority for the Carbonite team. Read this article to learn more about how we keep your files safe!
HIPAA
Carbonite Safe Backup Pro and Carbonite Safe Server Backup all provide critical data security protection without compromising patient privacy and can assist customers with HIPAA compliance efforts.
Carbonite Certifications
Below is a list of certificates and/or compliance with various financial and privacy-related protocols and standards.
File Locations Excluded from Backup for Carbonite Safe Backup Pro
Carbonite does not back up files that are larger than 1TB (terabyte), or that might cause conflicts with your operating system when restored. Generally, these files will be correctly pre-installed when you upgrade the operating system on your existing computer or when you purchase a new computer.
File Types Carbonite Backs Up for Carbonite Safe
Carbonite automatically backs up the files that are most important to you, such as your pictures, documents and music. By intelligently scanning your computer, Carbonite does not include unnecessary files, which improves backup and restore speeds. Less common types of files can be manually added to your Carbonite backup. Review this article to understand what is and is not included in your backup.
Known Issue: A Series of MySQL Errors Appear in the Windows Application Event Logs
A series of MySQL errors may appear in the Windows Application Event logs. The events state: Native table <table name> has the wrong structure. These events are completely harmless and can be ignored.
Stuck Backup and Backup Errors (Mac 1x)
If your backup appears slow or stuck on your Mac, there are steps you can take to resolve the issue.
Security Certificate Expired
If a 'Security Certificate has Expired' pop-up notification is displayed during installation, check your computer's system clock. This message appears if the system clock is not set to the current time. You should be able to install correctly after correctly setting your system clock.
Security Certificate Expired
If a 'Security Certificate has Expired' pop-up notification is displayed during installation, check your computer's system clock. This message appears if the system clock is not set to the current time. You should be able to install correctly after correctly setting your system clock.
Carbonite for Mac Showing Account is Disabled Following Update to Sequoia
This article details a new security in Sequoia (macOS 15.0) and its impact on the Mac 2x backup functionality.
Known Issue: System State Backups Fail and Event ID 8194 is Logged
System State backups fail with the error application writer's data is not available. This behavior is caused by incorrect or missing COM access permissions.
Known Issue: "Carbonite File Access is Currently Unable to Locate Files and Folders with Special Characters" or Red X Appears in Anytime Anywhere Access
Anytime Anywhere Access may display an error when attempting to download certain folders or files. This is caused either by the inclusion of special characters in the folder or file name, or for security. You may also see a red X on a file in AAA, meaning the file cannot be downloaded. Carbonite's Anytime Anywhere Access system prevents the download of files that may contain personal credentials. Review this KB for more details.
Known Issue: Installing Carbonite on a Cloned Computer Transfers Subscription and Deactivates Carbonite on Original Computer
Every Windows computer connected to a network is assigned a unique Security Identifier/System ID (SID). The SID is a security feature used to identify an object such as a user or group of users in a network. When you clone your original computer to a different computer, both computers will have the same SID. This could cause issues with our software.
Carbonite Safe Backup Pro User Privileges
Carbonite users can view and manage their backed up files, install and restore Carbonite, and view their backed up data remotely.
Account Ownership for Carbonite Safe
The credit card holder on the Carbonite account is the account owner. If there is no credit card on file, then the owner is the person whose email address is associated with the account and who can successfully answer the security questions.
Encryption For CSSB 6.x Enhanced
Carbonite Safe Server Backup (CSSB) offers encryption options that provide 100% privacy of your backup data. The product supports two different types of encryption: private key encryption and auto encryption.
Getting Started with Carbonite Safe Backup Pro
Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.
Restoring from a Courier Recovery Drive for Carbonite Safe Plans
You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.
Best Practices for Customers with Low Bandwidth For CSSB 6.x Enhanced
For customers whose backups will take a very long time due to low bandwidth, large amounts of data, or both, extra precautions should be taken to ensure that backups function as smoothly as possible. Customers can adhere to certain best practices designed to make very large, long-running backups easier and more likely to complete on time.
Restoring Encrypted File Systems to a Different Machine
Your backup sets may include files from an encrypted volume or files that are individually encrypted. No special action is required to include these encrypted items in your backups and to restore them to the same computer. However, if the copy of the EFS private key that is located on the original computer is lost, you will need to use the recovery agent's private key to recover data.
Transferring Your Carbonite Safe Subscription to Restore Files
You can transfer your Carbonite Safe subscription to restore your files to another computer.
Troubleshooting Login Errors on iOS
In some cases, you will run into issues interacting with your account via Safari or your mobile app. This article contains common troubleshooting steps to take to correct for these issues.
Carbonite Windows Version Release Notes
Carbonite Version 6.6.0 is the latest version of the Carbonite product. We are sure you will like the many enhanced features. Installing and identifying your computer(s) is easier than ever. Backing up your files is simpler and there is additional information provided about the status of your backed up files. Restoring your files is now even quicker and easier with additional choices for files you would like to restore first and choosing a destination for your restored files.
Windows Defender Controlled Folder Access and Carbonite
Controlled Folder Access is a feature included in Windows Defender for the Windows 10 Fall Creator’s Update. It is designed to prevent ransomware from encrypting your files. Controlled Folder Access can prevent Carbonite from being installed or updated, and it can also prevent Carbonite from being able to back up and restore your files. At this time, it is not recommended to actively use both Controlled Folder Access and Carbonite on the same computer.
Microsoft Exchange Server Database Backup For CSSB 6.x Enhanced
The product supports full, incremental and differential backups of Microsoft Exchange Mailbox Databases and Public Folder Databases. CSSB performs VSS based backup of Store database files (.edb and .stm), transaction logs, and checkpoint files for all the Mounted Storage Groups.
FAQ: What is Exchange Impersonation?
Exchange Impersonation is a right that can be granted to an account on an Exchange server. Impersonation is ideal for applications, such as Carbonite Safe Server Backup, that connect to local Exchange servers or Exchange Online. It allows a single service account to access any number of other mailboxes.
Performing System State Recovery on Windows Small Business Server 2011
In order to perform a System State restore on Small Business Server (SBS) 2011, the computer needs to be booted into Directory Service Restore Mode (DSRM) since SBS 2011 is the Active Directory Domain controller.
The Carbonite Application / Carbonite InfoCenter for Carbonite Safe Backup Pro
The Carbonite InfoCenter / application is your visual interface to view information about Carbonite's progression, as well as available options. You can set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth. Should you run into difficulty you can also contact customer care through the Carbonite InfoCenter / application.
Message: "Failed to Restore X Items Because Files’ Metadata Could Not Be Restored"
A restore failed with the error "Failed to Restore X Items Because Files’ Metadata Could Not Be Restored". This is almost always harmless, but this article will help you make sure that your items restored as expected.
Carbonite Errors Due to System Time Inaccuracy
Microsoft's Windows Time Service is used to manage the Network Time Protocol (NTP) on Windows. If this service is disabled or broken, it may prevent many of your services from running properly, including Carbonite. To correct these potential issues, you must change the setting for Windows Time Service in the Services snap-in of the Microsoft Management Console.
How to Recover System State on an Active Directory Domain Controller For CSSB 6.x Enhanced
The Active Directory database can be restored via System State on a Windows Domain Controller. However, this process requires special procedures which are different from a standard System State restore. A Windows Server running Active Directory Domain Services must be booted into Directory Service Restore Mode (DSRM) in order to restore the System State. DSRM is similar to Windows Safe mode and has no Active Directory services running.
Restoring a Microsoft SQL Server For CSSB 6.x Enhanced
Microsoft SQL Server backups can be restored to the original computer or to a different computer.
Backup Set Options For CSSB 6.x Enhanced
While on the Backup Details page, you can validate, delete, clone or disable backup sets
Carbonite Release Notes (Mac 2x)
You can view the latest Carbonite release notes in this article.
Moving Carbonite Safe to Another Windows Computer
You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.
Carbonite Safe Backup Pro Dashboard
As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.
Backup Overdue for Carbonite Safe Backup Pro (Mac 1x)
If your backup is not progressing normally, restart your computer. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.
Backup Overdue for Carbonite Safe (Mac 1x)
If your backup is not progressing normally, restart your computer. If your backup doesn't resume after restarting the computer, you can uninstall and reinstall Carbonite to refresh its connection to our servers.
Installing Carbonite Safe Server Backup For CSSB 6.x Enhanced
You can install Carbonite Safe Server Backup by signing into your account on our website.
Opening the Carbonite Interface
The Carbonite interface displays information about your backup, subscription and account. The Carbonite interface allows you to set a backup schedule, restore files, manage your Carbonite account, and instruct Carbonite to use less of your Internet bandwidth.
Carbonite Safe Server Backup Release Notes For CSSB 6.x Enhanced
Carbonite Safe Server Backup is continually updated to address issues that may impact how you use the product.
Microsoft Exchange Server Database Backup (CSSB 5.x) For CSSB 5.x & 6.x Classic
The product supports full, incremental and differential backups of Microsoft Exchange Mailbox Databases and Public Folder Databases. CSSB performs VSS based backup of Store database files (.edb and .stm), transaction logs, and checkpoint files for all the Mounted Storage Groups.
Windows System State Backup For CSSB 6.x Enhanced
What types of files does a Windows System State Backup set protect?
The Carbonite Preference Pane (Mac 1x)
The Carbonite System Preference pane lets you monitor the status of your backup and choose settings for Carbonite. With the Carbonite Preference pane, you can select and deselect files for back up, restore individual files, restore all files, change Carbonite's status (e.g. paused, disabled, recover mode), and uninstall Carbonite.
FAQ: What Is Cloud Backup?
What Is cloud backup?
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