Carbonite Support Knowledge Base

Changing the Billing Owner

A Carbonite Billing Owner is responsible for entering or re-entering the billing information Carbonite uses to charge the account each year. Only an account that has purchased a subscription will have a Billing Owner. You can change who the Billing Owner is through the Billing Information tab of the Dashboard.

Deactivating Automatic Renewal for Carbonite Safe Backup Pro

As a Billing Owner, you can deactivate automatic renewal on your account to prevent future purchases on your Carbonite Safe Backup Pro account.

Carbonite Safe Backup Pro Dashboard

As an administrator, you can view the backup status, review alerts, view the billing information and billing history, invite users and administrators, add computers, and perform other actions through the Dashboard. As a Billing Owner, you can perform all the same actions as an administrator as well as manage the billing information for your account.

Changing Your Credit Card for Carbonite Safe Backup Pro

Billing Owners are able to change the credit card on file for their company through the Dashboard. If the Billing Owner is changed, the new Billing Owner will have to add new credit card information.

Viewing Your Payment History for Carbonite Safe Backup Pro

Carbonite sends receipts of purchase to the Billing Owner email address that is associated with your Carbonite account. If you would like to view any purchases made under your account, you can log in as an admin an do so through the Carbonite website.

Requesting a Courier Recovery Drive for Carbonite Safe Backup Pro

Courier Recovery is the process of contacting Carbonite, working with a Recovery Specialist to retrieve your backup, and receiving a form of media (DVD, external hard drive, etc.) with a copy of your backed up files to your address via mail for a $175.99 fee per computer.

Renewing Your Carbonite Safe Backup Pro Subscription

You can renew or upgrade your Carbonite Safe Pro subscription through your Company Dashboard. Your renewal options depend on your original purchase of Carbonite, but you will have the option to keep your current subscription or to upgrade or downgrade your subscription.

Upgrading Your Carbonite Safe Backup Pro Subscription

You can upgrade your Carbonite Safe Pro subscription through the Dashboard. When you upgrade, you will receive a credit towards your upgraded subscription if there is remaining time on your current subscription.

Adding Additional Storage for Carbonite Safe Backup Pro

You can purchase additional storage in increments of 100 GB at any time to continue backing up the computers and servers on your Carbonite Safe Backup Pro account.

Viewing Your Webroot Business Endpoint Protection Payment History

You can view your Webroot Business Endpoint Protection payment history from your Carbonite account.

Enrolling Webroot Business Endpoint Protection in Automatic Renewal

You can enroll a valid credit card in automatic renewal, so your Webroot Business Endpoint Protection Antivirus add-on automatically renews at the expiration date.

Renewing Webroot Business Endpoint Protection Antivirus

You can manually renew your Webroot Business Endpoint Protection Antivirus add-on so you can continue protecting your devices from viruses and malware.

Deactivating Automatic Renewal for Webroot Business Endpoint Protection Antivirus

You can deactivate automatic renewal for your Webroot Business Endpoint Protection Antivirus add-on that was purchased with Carbonite to prevent future renewals.

Carbonite Safe Backup Pro Administrator Privileges

As a Carbonite administrator, you can view and manage backups and users for your company.

Account Ownership for Carbonite Safe

The credit card holder on the Carbonite account is the account owner. If there is no credit card on file, then the owner is the person whose email address is associated with the account and who can successfully answer the security questions.

Backing Up a Network Attached Storage (NAS) Drive with Carbonite Safe Backup Pro

You can back up files on a Network Attached Storage (NAS) drive with Carbonite Safe Backup Pro.

Managing Your Carbonite Administrators and Users

There is no limit to the number of users or administrators that you can add to your Carbonite Safe Pro account, and there are no fees per administrator. You can add/remove users and administrators by signing into your Carbonite account and using the Dashboard.

Changing Your Automatic Renewal Status for Carbonite Safe Backup Pro

You can change your automatic renewal status at any time through your Carbonite account.

Enrolling in Automatic Renewal for Carbonite Safe Backup Pro

You can activate automatic renewal to allow Carbonite to automatically renew your account on the expiration date.

Reinstalling Carbonite Safe Backup Pro

You can reinstall Carbonite by signing into your account. Users can only reinstall computers that are associated with their username.

Addressing Over Quota Notifications for Carbonite Safe Pro

If your account’s total backup size exceeds the account’s storage quota, backups will halt until the issue is resolved. To do so, you will need to either add more storage to your account or remove files you no longer need backed up. Once the account is back under quota, backups will resume within 24 hours.

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