Carbonite Support > Search Results

Here's a list of articles that might help. If you don't see what you need, you can try filtering by Carbonite product and operating system or rephrase your search and try again.

Carbonite basics

You searched for "reinstall carboniteBackup" in

Search Results

Reinstalling Carbonite Safe (Mac 2x)

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Reinstalling Carbonite Safe

You can reinstall Carbonite Safe on the same computer to update Carbonite to the latest version.

Changing Your Carbonite Backup Nickname

You can change the nickname of your Carbonite backup to make it easier to distinguish from other backups on your account.

Manually Uninstalling Carbonite

If possible, we recommend using your computer's default service for uninstalling programs when uninstalling Carbonite. If you aren't able to uninstall Carbonite normally, the instructions in this article can be used to uninstall Carbonite manually. If an incomplete installation is preventing either a reinstall or an uninstall of Carbonite, we suggest you follow the steps below to remove the Carbonite program files manually.

Determining the Status of Your Backup (Mac 1x)

You can determine the status of your Carbonite backup through the Carbonite Preference pane.

Carbonite for Mac Showing Account is Disabled Following Update to Sequoia

This article details a new security in Sequoia (macOS 15.0) and its impact on the Mac 2x backup functionality.

Transferring Your Carbonite Safe Subscription to Restore Files

You can transfer your Carbonite Safe subscription to restore your files to another computer.

Difficulty Installing Carbonite

In most cases, you can install Carbonite easily from your account. However, there may be some instances where Carbonite cannot install properly on your computer.

Allowing Carbonite Through a Windows Application Firewall

If Carbonite is having trouble connecting to the Internet or running properly, it could be restricted by your firewall. Allowing Carbonite to connect to the Internet through the application firewall helps ensure Carbonite is able to perform its tasks successfully.

File Types Excluded from Backup for Carbonite Safe

Carbonite does not automatically select files larger than 4GB (Gigabyte) for backup. Files that may cause conflicts with your programs or operating system when restored are excluded from being backed up.

Moving Carbonite Safe to Another Windows Computer

You can transfer your Carbonite Safe subscription from your old computer to your new or repaired computer to restore your files or start a new backup.

Carbonite Post-Restore Checklist

This checklist will assist you with performing post restore functions to get your data where it needs to be and resume your backup.

Determining the Status of Your Backup on Windows

You can check the status of your backup through the Carbonite application.

Uninstalling Carbonite Safe

You can remove Carbonite from your computer by uninstalling it. After you uninstall Carbonite, Carbonite will no longer back up your files, but your existing backup will remain safe while you have a paid subscription.

Getting Started with Carbonite Safe

You can use the Carbonite application to back up your files to Carbonite’s secure servers. When you need to get your files back, you can use Carbonite to restore your files at any time.

Carbonite Icon Notification Area Meanings

The Carbonite icon displays information about your Carbonite backup at a glance.

Importing Your iTunes Music

You can import your iTunes data by downloading the backed up copy and moving it into the correct location. After you finish restoring and moving the files, you may have to assign songs that were not originally located within the iTunes Media folder.

Disabling or Enabling Colored Dots on Files

Carbonite places colored status dots on your files and folders to indicate their backup status. Keeping the colored status dots enabled allows you to easily and quickly determine the status of your backed up files. The colored status dots can be enabled or disabled from within the Carbonite InfoCenter / application.

Restoring All of Your Files for Carbonite Safe Backup Pro

You can use Carbonite's Restore Manager to restore the files in your backup to a repaired or new computer. The Restore Manager allows you to download your entire backup in the simplest manner.

Getting Started with Carbonite Safe Backup Pro

Signing up with Carbonite will keep your computer protected from accidental data loss and possible corruption. Users and administrators can be invited to join the company through the Dashboard. Once they are invited, they will receive an email with instructions on how to complete the registration. When you add a computer to a user or administrator, they will receive instructions on how to complete the installation. During the installation, you can select the Automatic setup and Carbonite will include your user folders and desktop, or you can choose to customize your options with the Advanced setup. You can add a file or folder by right-clicking on it and selecting Carbonite; Back this up. Whether you are restoring one file or all your files, Carbonite makes the process quick and easy.

Restoring from a Courier Recovery Drive for Carbonite Safe Plans

You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.

Restoring from a Courier Recovery Drive for Carbonite Safe Backup Pro

You can move your files from the recovery hard drive to your computer after you connect the external hard drive to your machine. After the data has been placed onto your system, you can continue your backup and ensure that your files are selected.

Importing Your Thunderbird Data

After performing a restore, you will need to import your email and contact data back into the Mozilla Thunderbird program in order to use it.

Importing Peachtree Data

Peachtree uses several different file types and directories to store information on your computer. If you need to restore your Peachtree data, Carbonite recommends restoring these files to your Desktop. You can import your restored Peachtree data with these instructions.

Windows Firewall

Computer security programs (anti-virus and/or firewall) may block the installation and normal operations of programs like Carbonite. Fixing these issues is easy and allows Carbonite to run at peak performance. Configuring Windows Firewall to allow Carbonite access to the Internet will decrease the chance of slow/erroneous backups and faulty installations.

Supported Processors for Carbonite Safe

Carbonite supports current Windows and Mac processors.

Feedback