Windows Firewall

1. Click the Windows Start buttonThe Windows icon in the lower left hand corner of your screen that allows access to “All Programs”., then click the Search... box that appears next to the button.
2. Type "windows firewall" in the search box and click Allow an app through Windows Firewall in the search results.

3. In the Allow apps to communicate through Windows Firewall window, click Allow another app... towards the bottom of the window.

4. Within the Add an app window, click Browse... to locate the Carbonite program files.

5. Navigate to C:\Program Files\Carbonite\Carbonite Backup\ and select CarboniteService within the Browse window.
6. Click Open to add the Carbonite file into the Add an app Window.

7. Back in the Add an app window, ensure the Carbonite file is selected and click Add.

8. Repeat steps 3 - 7 for the following files:

32-bit Operating System

• C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
• C:\Program Files\Carbonite\Carbonite Backup\CarboniteSetup.exe

64-bit Operating System

• C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
• C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteSetup.exe

9. After all the Carbonite Files have been added, click OK to save the changes.

You have now successfully added Carbonite to the Windows Firewall exceptions list, enabling Carbonite to work concurrently with the program.

1. Open the Search Charm by hovering your mouse over the bottom or top right of the screen and clicking Search or pressing the Windows Key + W on your keyboard.
2. Type Windows Firewall into the search field and click Allow an app through Windows Firewall in the search results.

3. Within the Windows Firewall window, click Allow another app... towards the bottom of the window.

4. Within the Add an app window, click Browse... to locate the Carbonite program files.

5. Navigate to C:\Program Files\Carbonite\Carbonite Backup\ and select CarboniteService within the Browse window.
6. Click Open to add the Carbonite file into the Add an app Window.

7. Back in the Add an app window, ensure the Carbonite file is selected and click Add.

8. Repeat steps 3 - 7 for the following files:

32-bit Operating System

• C:\Program Files\Carbonite\Carbonite Backup\CarboniteUI.exe
• C:\Program Files\Carbonite\Carbonite Backup\CarboniteSetup.exe

64-bit Operating System

• C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteUI.exe
• C:\Program Files (x86)\Carbonite\Carbonite Backup\CarboniteSetup.exe

9. After all the Carbonite Files have been added, click OK to save the changes.

You have now successfully added Carbonite to the Windows Firewall exceptions list, enabling Carbonite to work concurrently with the program.

1. Click the Windows Start buttonThe Windows icon in the lower left hand corner of your screen that allows access to “All Programs”. and select Control Panel. Within the Control Panel, click System and Security, then select Windows Firewall.

2. Within the Windows Firewall window, click the Turn Windows Firewall on or off link.

3. Within Customize Settings, select Turn off Windows Firewall (not recommended) to temporarily turn off the firewall. Click the OK button to save your changes.

Your Windows Firewall should now be disabled, which means you can now install Carbonite by signing in to your account at https://account.carbonite.com.

4. Once Carbonite has been successfully installed, re-enable Windows Firewall for your particular network type (or all network types that you are connected to) by selecting the Turn on Windows Firewall option from the Customize Settings window and clicking OK.

5. Go to the Windows Firewall and click the Allow a program or feature through Windows Firewall link to allow programs to communicate through the firewall.

6. Click the Change Settings button to enable you to make changes to the Allowed programs and features list.

7. Click Allow another program... to open the Add a Program window.

8. Click the Browse button to search for files to add to the firewall's list of exceptions.

9. Navigate to the Carbonite executable files located at C:\Program Files\Carbonite\Carbonite Backup\.
10. Click on CarboniteService.exe, click the Open button, and then click Add.

You should now see Carbonite Secure Backup Engine in the Programs and Services listbox with a checkmark next to it, indicating that it has been added as an exception to the firewall.

11. Repeat steps 6 - 10 for the CarboniteUI.exe and CarboniteSetup.exe files.

12. After adding all of the Carbonite executable files to the exception list, click the OK button to save your changes and close the Windows Firewall Settings window.

You have now successfully added Carbonite to the Windows Firewall exceptions list, which will enable Carbonite to work concurrently with the program.